DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
DCG Stores receives overwhelmingly negative feedback from consumers, with many expressing frustration over order fulfillment and customer service. Reviewers frequently report issues with receiving incorrect items, such as wrong futons and covers, and face challenges with the company's return policies.
Complaints about delayed shipping are common, with some customers waiting weeks for their orders without clear communication. While a few customers appreciate the quality of the futons and mattresses they eventually received, these positive experiences are overshadowed by the majority of negative reviews highlighting poor service and unfulfilled promises. The lack of phone support and reliance on email communication further frustrates customers seeking assistance. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 139 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“Ordered futon”
“" That is the sum total of their "customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 139 |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: DCG Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.5).
139 reviews of DCG Stores. Filter by what matters to you.
We ordered a futon bed, only because they advertise it's made in the USA. The shipping was fast, but when we got the boxes, they all said, made in Indonesia. I emailed them about this, their reply was, the mattress is made in the USA , but said nothing about the rest of the bed. I emailed them back and said their advertising is false, claiming its made in the USA. If I knew it was made in Indonesia, I never would have bought it.
POOR Service. I wish I would've seen these posts BEFORE placing my order in OCT. The order still has not arrived, nor is there anyone to answer the phones, nor are emails responded to.
I wish I could rate this 0 stars. I have never experienced worse customer service in my life. I ordered through Amazon for my DCG product. I ordered a granite kitchen counter. About 2 weeks after I received the product, unopened, I decided to just get cabinets installed into my kitchen instead of using this. When I went to return the product, I realized that the company does not provide a shipping label, instead, you have to pay for shipping which in my case would be nearly $300 just to ship it back...I tried calling the number, there is an automated line that says they aren't taking calls due to COVID... Upon emailing them, I received very rude service. I asked for a mangers name repeatedly and do not get one. I asked for a number, they continue to give me the number that is not taking calls. I asked for an alternative mangers email-they do not give me one. They suggested I donate my purchase...Donate a $400 unopened cabinet??? That is crazy. I would NEVER purchase from here again and wouldn't even recommend this place to my worst enemy.
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I ordered a lucite chair for my vanity. One week after I placed my order it had not shipped, so I sent an email asking when it would ship. Later that day I received a shipping notification email, though I never received a direct reply to my email. It took another week for the chair to be delivered (via Fedex). The chair looks exactly as it did in the picture and met all of my expectations. So while I would not say this company provides fast shipping as they advertise on their website, I would consider ordering from them again.
If we could give zero stars we would. Sure wish we had seen this site prior to buying a futon and frame. Total junk. The mattress is a lumpy, wrinkled mess and it is impossible to sit on it with any level of comfort. Our complaints are met with "just massage the mattress into shape". That does not solve the problem. Please do not patronize them. We now have to make a dump run with this crappy mattress.
I purchased a futon mattress, it came and in less then 60 days the entire seam opened, DCG doesn't back there products and want me to pay shipping on the new one! That's not acceptable to me! I've email them multiple times and they still do not respond
Don't buy from here. Small time scam. I ordered a lamp, I did not receive the lamp in the picture, and they told me it was the manufacturer's fault for providing a different picture.
In May I purchased a leather recliner and Queen Futon with mattress and drawers beneath the wooden frame. After I purchased my items I was worried due to their reviews, however, I was more than pleased! Alanna, in Customer Service was very prompt in addressing my concerns and was very understanding and kind! I LOVE both of my purchases!
I ordered my futon cover, and I had received no delivery date. I looked into the reviews after I placed my order, which mostly said they were a bad company to deal with, I became concerned. We called the company and it was a recording. We sent multiple emails. Finally we got a shipping confirmation, and the futon cover arrived a few weeks after placing our order. I am happy with the cover. So they are not bad, they just need to communicate better. Customer service needs improvement, but the product is very nice.
This store is such a farce. They pull the bait and switch pitch on you. They had the same product listed as an individual piece without a mattress and as a set which included the mattress. Naturally with different prices. So I ordered the set bc it would be useless without the mattress to me. So I ordered the set and never received a confirmation on the order. Three weeks later I get notice that the order is being shipped and could or could not be the complete order. So I received my order that I thought was a partial order. It included drawers that I did not order and a mattress never came. So a couple of days later I emailed them about the order. I get an answer later that day that said I ordered the unit without the mattress and included a link to mattresses for $300. I replied that I didn’t and clearly there was a mistake and ask how we could get this resolved and I was willing to keep the drawers but I needed the mattress. Again they emailed me a link to mattresses. I replied it would be a cold day in hell when I would order from them again. They also own Futon Creations. Buyers beware!!
Communication was poor and I had no idea when my futon was coming, but when it did in about three weeks, I found it to be the best bed ever. I cannot get my body off this futon. I got the thickest memory foam one with the Cancun sapphire fabric. Sooooo comfy.
I gave 1 star but honestly they do not deserve that! I have tried placing 5 orders with the company (nothing special, just a twin black faux leather headboard) all 5 times the items showed in stock on their website. On one of the orders I sent a email before making the purchase asking if they were sure it was in stock. They replied via email (cause you CAN NOT talk to a live person) and said the item WAS in stock. I made the purchase only to be let down with a follow up email that yet again the item ordered was NOT in stock. Buy at your own risk, but honestly I would shop elsewhere!
Incredibly frustrating shopping experience. I ended up cancelling my order as the "customer service" would not run my debit card citing fraud prevention even after I corrected my billing address. Support is only provided via email. A real human cannot be contacted via phone. Lazy and frustrating. Try Wayfair or Overstock or Amazon or a garage sale first.
I got a new card number, so the charge didn't go through. They threatened to take me to collections in an email, but the number they provided for me to call and give them the new number.... so easy to do, was out of service. They never owned it and offered the laziest, most unprofessional service I can recall in recent memory. I have never dealt with a retail company this unprofessional. Don't EVER use them. They are a company that truly deserves to go out of business.
I ordered before reading reviews and was terrified after I read them. But I got my futon within a week and mattress by two weeks and I love them. I emailed that the boxes were completely damaged from FEDEX but the product was great after making sure pieces were all there. Which I was given an email response back after like 5 days... I do recommend honestly it's not that bad.
This company is a scam. I can't even sit on the futon I purchased from them due to excruciating back pain this sofa causes me. The mattress is a lopsided piece of crap. It's almost like the cover is glued to the mattress. You certainly can never change the cover on this futon. They blame the COVID virus for not answering their phone. You can't catch this virus over the telephone. Many thousands of companies had and still have people working out of their homes to take care of their customers. Not DCG stores. They are a scam company. I hope this review will save people from wasting their hard earned money with DCG stores.
I sure wish I had read the reviews before ordering my desk from DCG. I ordered a desk with keyboard tray from the company in January. They said it wouldn't be available until March and I was OK with waiting. When it was finally delivered, however, it was the wrong desk as it had a drawer in the place of the keyboard tray I need, although their own confirmation email said "3-Drawer Computer Desk - Keyboard Tray." I have reached out three times so far and all I get is silence. All I want is for them to send me a tray to replace the drawer so I can use the desk. Meanwhile it is sitting in my entryway taking up a lot of space and of no use to me. How can a company get away with doing this on such a large scale? I tend to agree with the other reviews that it has to be deliberate.
Avoid at all costs. DCG Stores is a Scam Order placed in Nov. 2020. Delivery dates pass. No phone # for customer service, email only. From 4 emails sent, 1 has been responded to in March 2021. That email stated the item was on backorder and would be sent March 12. Now March 27th and no item has been sent and no follow up responded to or initiated by the company. These scammers need to be closed down.
DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
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