Kyle was a great help
Kyle was a great help, quick and easy! Thanks again!

CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
Kyle was a great help, quick and easy! Thanks again!
I waited for 2 hours and then the restaurant closed and they cancelled the order.
I recommend going with GrubHub or UberEats. I’ve had a terrible experience with delivery.com! they do not take responsibility when mistakes are made, and I do not appreciate it at all. My order was completely messed up—first it was “delivered” so i walked around outside trying to see where it might be since it wasn’t where it was suppose to—only to find out my food is at the restaurant still! now it’s been almost 2 hours and i still don’t have my food or any word on when it will arrive! Customer support won’t refund me for how late it is—only if there’s an issue with the food. that’s unbelievable!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordered a scheduled food delivery for 7:45 am that did not arrive. Called delivery.com’s customer service line at 10:25 am. Was advised they would reach out to the restaurant to verify whether or not the order was picked up by the delivery driver and that they would call me back within a half an hour. Never received a call back. Called customer service the following day and was told I had called too late from the time of scheduled delivery for them to do anything.
I had a delivery where they forgot an item. Using the Delivery.com app's chat feature, I got a refund for the forgotten item and a credit to my account. I have used them for years and inevitably, once in a while, will have a bad experience. Delivery.com always takes care of the issue and makes me feel like a valued customer.
Noella tried very hard to make the best of a bad situation and was very well spoken and empathetic. As someone who has placed over 500 orders, many of which were with food on first, i had to be very patiently treated to talk me off the ledge with delivery.com since I had another recent problem. The staff at food on first could learn from her about how to
Kyle was very helpful
I always get bonuses, since I place order’s frequently. I came hungry, left happy!! Thanks Kyle Order # 37871606
Restaurant closed early. The service called early to let me know they couldn’t contact them and knew my situation when I called back to confirm. They then promptly cancelled my order and refunded
Polite and expedient service!! Definitely pleased with the customer service!
I've been using this company for the last year and they're truly great. the driver is very kind and accommodating. Thank you for all the clean clothes.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
This profile hasn't been claimed by the business owner.