Uzair handled my account issues…
Uzair handled my account issues promptly, effectively and without any attitude.

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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
Uzair handled my account issues promptly, effectively and without any attitude.
Kyle in customer service was very helpful. My food didn’t get delivered, but he was helpful in finding a resolution.
Labeeqah was very helpful and she went out of her way to make things right. Thank you!
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As always very good work. Tell them to keep it up.
I called delivery.com to check the status of my order. The customer service associate Matthew was responsive and showed empathy.
Liam was amazing. Understanding and sorted out the problem immediately. I can always trust Delivery.com to do this but he was so wonderful to deal with.
I will definitely use this service again! Customer service was helpful and polite and our food came just as fast as I could have gotten it myself!
The customer service displayed by your associate from your call center was top notch, but the service from your delivery driver was extremely sub par. I feel a 5 dollar credit is mediocre at best for the price of the services you provide compared to the time I've lost dealing with this matter.
I have spent time today talking to your folks. My most recent conversation resulted in my issue being fully resolved. Great customer service. Thank you. Dianne Lauf
Uzair Cassiem Was amazing!!!! Thank you:)
This order was done very efficiently.
My order could not be placed because the store was closed and i was refunded immediately and given a $5 credit thank you Grace for your patience in a frustrated customer.
⭐⭐⭐⭐⭐ Just had to share my amazing experience with @delivery.com! Their services are truly top-notch - from seamless deliveries to incredible promos, they have it all. Make the switch now for a hassle-free experience! Don't miss out on their fantastic deals - sign up for their email list ASAP! Especially if you’re in a major city! OH can I just mention they offer group orders!!! And let's talk about their exceptional customer service - their reps are beyond amazing. They take the time to explain every detail and ensure your satisfaction and comfort. What more could you ask for? #CustomerServiceExcellence
I ordered two super burritos from taco John’s as well as two drinks. Taco John’s provided me the two drinks and one super burrito, so My order was one super burrito short. I contacted customer service, who contacted taco John’s to provide me a discount for my order.
Very gelding and experienced
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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