Representative was very polite helpful…
Representative was very polite helpful and respectful. Very satisfied.

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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
Representative was very polite helpful and respectful. Very satisfied.
Great timing and care w letting me know order cancelled.
I had an issue with a code and was credited the code amount to my account. Matthew was very helpful and polite ! Great customer service.
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Quick, friendly and knowledgeable support. I appreciated the high level of service.
Representative was attentive, courteous, knowledgeable, and most helpful. She understood the issues and proceeded to rectify it immediately. We are lucky to have such live representatives to speak with.
This order was placed at 1:59pm and was not delivered until 3:58pm. That's a two hour wait. As time started to progress, I began to get concerned because I hadn't received the text notification that my order was being processed or anything so I called the customer service number. Upon getting customer service agent Matthew on the phone, he advised me that there was a problem with the original driver designated to pick up and deliver our order and that another one was being selected. It was at that point I asked Matthew if I would be delivered the food that had been prepared an hour ago or if the restaurant would make us fresh food. At that point Matthew assured me that if food had sat for an hour or moe the driver would insist the restaurant put together a fresh order. As I stated earlier, it took two hours for the food get here. Upon arrival, it was cold, nasty, and unappealing to the eye. As a matter of fact, it had sat out so long that the fat on the meat had completely re- coagulated .I would have walked out of ANY restaurant I had to wait more then 45mins to be served. I would NEVER pay for the meal I was delivered. It was a slap in the face and downright insulting that Mason Dixon and Delivery.com thought my husband and I were such low life's that we would accept that food and eat it, even if it had been free. I'd like a full refund.
I really wish I had been contacted sooner about my order being ignored and not accepted by the restaraunt I think that shouldnt happen again but it was resolved really quickly Labeeqah was so helpful
Matthew was friendly, polite, efficient and thoroughly professional. He’s truly a very nice person.
Spoke to 2 representatives and both were very professional and moved with a sense of care and urgency. No attitudes, explained the situation very well. Definitely helped me calm down a bit because i was ready to cuss somebody out. Thank you
The person who took my order by phone was great and attentive to details. Very satisfied with his work!
My $5 discount promotion did not work on my online order checkout. I had received the promotion email after midnight on Saturday night and it was stated to be available for 7 days. Deliver.com Customer support man agreed it should apply and told me he will refund my $16.33 order and charge $11.33. I am expecting to see the refund on my credit card on Monday.
Liam, who was the customer representative for me as I waited for my order to be prepared by Raising Cane was excellent, kind and patient. Thank you!
Customer service rep was very helpful and professional in providing the support to my question concerning the ETA for my food order. THANK YOU.
Excellent service. Very attentive and professional.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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