DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
I purchased my vehicle and had a great experience with the staff. I was treated with the utmost respect and kindness, which is extremely important to me when making such purchases. I will absolutely return to this location to purchase my son a vehicle soon. Thank you Ayinde M. for your time and help with getting me in the right vehicle for me! 😊
This is our second vehicle purchase in a year from DriveTime, and it is simply because of the easy and hassle free buying experience. There is no haggling with salesman and they won't mislead you with offers outside your budget. I will always recommend DriveTime to friends and family. You simply can not go wrong with them.
Sold me a car that broke with in a year and I’m stuck with it !!! They are a bunch of scammers …. I am screwed out of getting a new car or any car in general . I am so stupid to believe them ! I am disgusted how they do business … A certified car dealership told me that they are a bunch of scammers they don’t inspect the cars they are from an auto auction… and as long as they run they sell them . I am pregnant and now screwed out of getting a car … thanks for ruining everything !
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
I really love drive time I brought my Prius years ago and I decided for a change and I had paid off for it now I have a Kia soul love it!!I recommend everyone go there when this one is paid off I will buy from them again they fit you with the right one
Had a great experience buying a car at the greystone location staff was friendly and helpful
We had such a seamless experience - It was great working with Jordyn in Fort Wayne and he did a great job communicating with everyone involved! Thanks for all the time and care spent!
Joshua was great !! Made it easy and fast ! Great experience!!
Customer Service was EXCELLENT, Ms. Rosa, and crew were determined to get me on road and they did. Get your next Ride from Drive time
Easy and quick. The salesman we had was very nice and accommodating. I think his name was darron. We went to mcknight Pittsburgh pa location. I highly recommend.
Me and my son went in there in the middle of the day sun is piping hot no one is in there they took his drivers license and then told us we need to sit and wait till somebody comes to us for 10 minutes why there was no one else in the entire building when you go to a car dealership somebody comes to you at least walk you to the cars to choose why were you sitting in the waiting room with no one there
My car was located in Florida I’m from GA. Everything went extremely smooth I appreciate the level of service they provide. This is my second dealership purchase and this was one of the best purchases I’ve made. I could have went for lowering my monthly payments but all in all 10/10. Great warranty also I will ALWAYS SHOP WITH DRIVETIME 💚
Finally got my application to go through from being locked from moving,then was told to come in and bring a cosigner because my disability check wasn't enough and that my credit was good but needed more income so I took my son in law as a cosigner and after going in about 5 times we were told that my son in laws application as a cosigner was locked because we shared the same prior address .funny how my application was locked for the same reason and I had to wait 45 days to get an approval and now I was told that my son in law had to wait 45 days for his approval to be unlocked and then we can proceed in buying a car,my credit is at a 635 and it's funny how a person with a credit score of 400 can go in and buy a car with no problems.fk drivetime for wasting my time and I went to a real car lot and got approved right away.do yourselves a big favor and go somewhere else,your going to pay triple what the car is worth and if it breaks ,good luck with trying to get it fixed and no longer car and you still going to pay on it regardless if they fix it or not.
Was approved instantly Brandy is amazing...
Friendly, professional and courteous staff from the agent (Amenah) who helped with everything from choosing a car to guiding me through all of the paperwork. The manager assisted throughout the entire process and made sure I was comfortable with my purchase.
The folks at tyler ,tx location were amaziing from start to finish. Miguel and Draylon( please forgive if i spelt it wrong) they made the experience smooth and stress free. Ms. Jones that finished up the paperwork with us made sure we understood everyrhing. I highly recommend them.
The best dealership ever. I love the customer service they were excellent Friendly and helpful. I’m satisfied and would highly recommend others
Go in, got greated by Tex right away. He even offered the snack station. That was a big plus. Tex helped me all the way through the process. And I absolutely love the Ford Escape I got! Will definitely be referring and going back.
Luis was very kind and helpful he was truly a blessing thank you
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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