DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
Customer service at drivetime in Fresno,CA is beyond amazing. Armando helped me get the car I wanted and had patience with the issues I was coming across I highly recommend DriveTime.. More than anything go to Armando he will get you on the road!!!
The people that helped us was awesome. Brandon and Kierra were very helpful and knowledgeable. Will tell everyone to go to DriveTime.
I was desperately in need of a vehicle when I came to Drive Time in West Columbus Ohio. Tyler P. Was my salesman and he was more than attentive and made the process extremely easy and done in an efficient amount of time he answered all my questions explain everything more than thoroughly. He was beyond professional, and I really really am grateful to him for the wonderful experience.! he is a rockstar and literally deserves an increase in pay!!!
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
Great car and great customer service. Everyone was very helpful.
Your commercial is deceiving because what you see on tv is not exactly what happens at the dealership. I was instantly approved for the vehicle but was not given the option to pick my payment. Your system generated three options that I had to choose based on my credit report and not based on what I wanted like your commercial states. The interest rates are so high that you end up paying for a used vehicle that’s not even new.
I had an wonderful experience at Drive time In Tallahassee Fla. they put me in the car I wanted. My saleperson Chava smith was a real professional and made my experience overall wonderful I would recommend her anyday
Professional, helpful, relaxed, no pressure
Mark made my experience exceptionally pleasant we were able to get the car we wanted we did not have to settle down payment and monthly payment fits great into our budget. Mark explained everything to us more than once and even twice he never made us feel rushed or pressured for time or to buy this location and the staff were amazing
I’ve this 2017 hyundai santa fe sport for 3 months and the motor blew and i didn’t get the warranty because it was an extra $5,000 on the loan. Drivetime don’t care that they out here selling duds.
I didn't know when you buy a car from them that they are in business of selling insurance too, plus required to buy to be able to purchase car. The price goes from 15000 for car to 20000 added scams. Everybody really nice, but don't trust what your terms are online when you seek your car and don't waste your time test driving, get details first...
OMG, I had the best car buying experience, my sales person Robert (Henry) Birchfield was so professional and made the experience fun, I wasn't there for a long time, he told me what my options where and didn't rush me to make a purchase. I Definitely will be referring my people to him and the team at the Arlington location. It really was a fun day.
Jason was great at helping us through the process of getting a car. I wasn’t too happy about my options but Jason made me happy about it. The only thing that made me disappointed was the port to my vehicle DOES NOT WORK!!! I tried two different cords and nothing. I cannot utilize my Apple Car Play. Also as I ran the AC I s giving the previous owner was a smoker. Overall my experience was good and I would recommend anyone to go the DriveTime.
I had an amazing experience with carscouts to find the car i was looking for with a affordable price.The costumer service was great and i had a quick and easy time with tommy i will for sure recommend to family and friends!
I have had my car for 5 months and the engine locked. The car had oil in it and I had gotten an oil change. It is due now for another oil change and before I could even do that the engine locked. I called them and they are worthless I am without a car the Kia dealership has my car and don’t know how long it will take to get repaired. I would not recommend Drive Time to anyone I am so upset because they are not doing anything to help me for a car that they probably knew had trouble. This place sucks!!!! I guess I am suppose to walk a 1 hour 30 minutes to work.
I had an appt. At 11:00. I was on time. No one came to greet me right away. I told them the car I wanted. While I was there someone else wanted the same car. I was there First. I talked to the salesperson asked for a test drive. He told me I had to wait until I sat a desk to talk to someone. 1 1/2 hors later still waiting. I informed them I had to work at 2:00. They waited on the people that came after me first the sales person kept walking past me not saying anything. I called carmax told drivetime I was going there. The difference in carmax friendly. Waited on me right away. No waiting. Left was a 2023 car and good Warrentys. Drivetime Warrentys cover nothing. I would tell everyone go to carmax they do not ignore you
Laura very professional and very helpful plus knowledgeable
This is the worst buying car experience ever. Don’t get me wrong the employees were friendly but now I see that’s only a façade. The very next morning after buying the car the ABS light came on. Within a week of buying the car I heard squeaky noises under the car. Had the hardest time trying to get the car fix because DriveTime warranty company who the contract with and the corporate sales department was difficult too much back and forth acting like they didn’t want to pay out on something that wasn’t my fault. Now maybe almost a month in I had to get an oil change. So an another month and now I need brakes and I had to get another oil change only to find out that there was a leak in the oil pan somewhere up under the car I needed an oil pan. Okay got that fixed and now again the oil is still leaking from somewhere else so another problem. Oh and I also need a tune up on the car. And now the starter went out on the car right now. I got this car January 30 and it’s only June less than 6 months only in the 5 month of having this car and I have to fix on it so much. I would not recommend Drive Time to anyone at all not to go through what I am going through with the warranty company Silver Rock or the sorry places of auto facilities that they contract with. I will never again I will be getting rid of this car soon.
Stay far away from this dealership. They use deceptive practices. I purchased a 2015 BMW in Aug of 2024 it was discovered with in less than two weeks that the vehicle needed brakes/rotors me and my children could have been in an accident. Further more the car had issues with oil component and gasket. I’ve paid over 5,000 in repairs and haven’t had the vehicle for a year. Silver rock warranty is a joke they cover almost nothing. Drive time screwed me and family in a tremendous way as my vehicle is my lively hood. Totally disgusted with Drive time and staff.
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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