Ordering was easy and delivery was…
Ordering was easy and delivery was quick and on time. My bulk order of dry wipes was well packaged.
Essential Aids is a UK-based provider specializing in disability aids and equipment designed to enhance daily living for the elderly and individuals with disabilities. The company offers a diverse range of products, including mobility aids, bathroom aids, kitchen aids, and wheelchair accessories, catering to the needs of both individual consumers and organizations such as schools, charities, and the NHS. With a commitment to accessibility and support, Essential Aids supplies high-quality disability equipment that promotes independence and comfort in the home. Their offerings include crutches, dressing aids, and various mobility solutions, all designed to assist users in overcoming challenges associated with daily activities. The company also provides VAT relief options and interest-free payment plans, making their products more accessible to a broader audience.
Consumers generally praise Essential Aids for their easy ordering process and quick delivery, highlighting that products arrive well-packaged and as described. Many reviewers appreciate the competitive pricing and quality of items, such as walking sticks and bedrails, noting that these products meet their needs effectively.
However, there are some complaints regarding delivery issues and communication, with a few customers expressing disappointment over specific orders, such as an off-road scooter that did not meet expectations. Additionally, some products, like padded toilet seats, have been criticized for not fitting properly. Overall, while there are minor concerns, the majority of feedback reflects a positive shopping experience with Essential Aids.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ordering was easy and delivery was quick and on time”
“I am still waiting for a delivery date for my order which was placed on 16th May which is now 2 weeks which is unacce...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Essential Aids is #2 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 4.5).
60 reviews of Essential Aids. Filter by what matters to you.
5 months ago
Ordering was easy and delivery was quick and on time. My bulk order of dry wipes was well packaged.
5 months ago
excellent product perfect for what I needed
5 months ago
The folding option is good. But the lid and bucket are the main problem! The bucket is hard to get in and out. The bucket and lid should be the same size as the inside of toilet seat, as if the patien... See more
5 months ago
Easy to order,emails plentyful, delivery superfast,product just the job.first class
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Ordering was easy and delivery was quick and on time. My bulk order of dry wipes was well packaged.
excellent product perfect for what I needed
The folding option is good. But the lid and bucket are the main problem! The bucket is hard to get in and out. The bucket and lid should be the same size as the inside of toilet seat, as if the patient has used the toilet the lid can't fit on top of the toilet to stop smells. You have to empty it straight away. Not a good design.
Easy to order,emails plentyful, delivery superfast,product just the job.first class
I placed my order for an off road scooter based on the positive reviews I have read. However my own personal experience has been hugely disappointing and I would not recommend this company. I am still waiting for a delivery date for my order which was placed on 16th May which is now 2 weeks which is unacceptable. At the time I placed my order it was in stock online however when I initially contacted the sales team after not receiving confirmation of my order that unfortunately all stock had been allocated at that time but new stock was arriving shortly but but failed to notify me of this. I have since received an update that my order is now with the delivery partner Healthcare Distribution Direct but the tracking link indicates that there is no tracking data available. In hindsight I wish I had purchased the scooter from a local dealer and feel that I have been badly let down on this occasion
Website clear and easy to read and order. Description accurate, delivery quick. Walking sticks easy to adjust, leaflet very helpful. Thank you.
Great trolley with two trays. Smart, simple and effective.
`Essential Aids` price was very competitive against the other online offers but I was really impressed by the weight and robustness of these British-made steps. You are certainly a firm I will rely on for quality as I get older. Thanks, Peter.
Ordered 2 padded toilet seats for each toilet for elderly parent. Neither fit that well and rock forwards & backwards & lift off very easily so support needed when getting on/off toilet. However, very soft cushioning , easy wipe clean and well worth buying for comfort alone. Fast postage.
Very good service fast delivery just what I needed And best of all the price and quality of the goods Differently will be back for more my client loved the hand rail so a win win all round
Easy to order ,delivery as shown , even a discount on listed price , a good product , what a service well done , 👏 not just this time but each and every purchase,
Great bedrail
Was easy to order, delivery was very fast. Only negative would be, instructions could be clearer.
Good Fast Shipping. Provided tracking details. Good Quality Wheelchair at a good price.
Product as described and arrived on time.
Great Product, However strange that no Fixings or Tools supplied.
Delivery was good,but no instructions made it a guessing game!
Easy to search and find the item. Delivery was super quick, arrived next day and packed well.
Essential Aids is a UK-based provider specializing in disability aids and equipment designed to enhance daily living for the elderly and individuals with disabilities. The company offers a diverse range of products, including mobility aids, bathroom aids, kitchen aids, and wheelchair accessories, catering to the needs of both individual consumers and organizations such as schools, charities, and the NHS. With a commitment to accessibility and support, Essential Aids supplies high-quality disability equipment that promotes independence and comfort in the home. Their offerings include crutches, dressing aids, and various mobility solutions, all designed to assist users in overcoming challenges associated with daily activities. The company also provides VAT relief options and interest-free payment plans, making their products more accessible to a broader audience.
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