The ease of ordering and the brilliant…
The ease of ordering and the brilliant delivery time were commendable
Essential Aids is a UK-based provider specializing in disability aids and equipment designed to enhance daily living for the elderly and individuals with disabilities. The company offers a diverse range of products, including mobility aids, bathroom aids, kitchen aids, and wheelchair accessories, catering to the needs of both individual consumers and organizations such as schools, charities, and the NHS. With a commitment to accessibility and support, Essential Aids supplies high-quality disability equipment that promotes independence and comfort in the home. Their offerings include crutches, dressing aids, and various mobility solutions, all designed to assist users in overcoming challenges associated with daily activities. The company also provides VAT relief options and interest-free payment plans, making their products more accessible to a broader audience.
Consumers generally praise Essential Aids for their easy ordering process and quick delivery, highlighting that products arrive well-packaged and as described. Many reviewers appreciate the competitive pricing and quality of items, such as walking sticks and bedrails, noting that these products meet their needs effectively.
However, there are some complaints regarding delivery issues and communication, with a few customers expressing disappointment over specific orders, such as an off-road scooter that did not meet expectations. Additionally, some products, like padded toilet seats, have been criticized for not fitting properly. Overall, while there are minor concerns, the majority of feedback reflects a positive shopping experience with Essential Aids.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ordering was easy and delivery was quick and on time”
“I am still waiting for a delivery date for my order which was placed on 16th May which is now 2 weeks which is unacce...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Essential Aids is #2 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 4.5).
60 reviews of Essential Aids. Filter by what matters to you.
The ease of ordering and the brilliant delivery time were commendable
Fast and efficient
Phones going back , didn’t take SIM cards , complete waste of time and money, android phones are so slow and unresponsive
It arrived when it should and within time given.
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The ease of ordering and the very quick delivery , excellent
My elderly sister needed a step to by a conservatory door. After extensive research, I ordered one from Essential Aids and was not disappointed. Fast delivery, well packaged and easily installed. My sister is delighted.
Fast delivery,great service,good products!
Cycle arrived complete. I didn't have to put it together. Works for me to exercise me knees
Excellent commode / shower chair. Fast delivery, easy to put together and sturdy. Good value for money
Easy ordering process bar reluctance to accept first credit card I tried to use
Every thing was as described in fact even better it has been an excellent choice and at last we have a rollator I can lift easily into the boot for my husband, it arrived exactly on time and was really well packed despite there being a couple of holes in the box there was no damage to the contents. Thankyou
Ordered a mattress on 2/5/26 based on their website stating delivery by 6/5/26, but it didn't arrive. Okay so they are not responsible for Royal Mail losing it but from that point on they had plenty of opportunity to resolve this in a professional way and they failed multiple times. As soon as it was late we explained we needed it urgently, but they refused to send a replacement or refund saying we had to wait to see if it turned up, then a week later someone else agreed to cancel it and refund that afternoon - so why could that not have happened the week before? But they didn't manage to get that done (I'm sure they will blame Royal Mail again) so it turned up after we had purchased a replacement elsewhere so then we had to go through the hassle of getting it collected. It finally arrived back with them on 20/5/26 and to add insult to injury I was forced to wait another 24 hours to receive a refund because that's just how their system works - how arcaic and anti-customer focussed can you get? Throughout this awful experience we had difficulty getting through on the phone many times, slow responses to messages, a lot of "computer says no" attitude and action that could have prevented an unlucky situation descending into a catalogue of errors either not even considered or not properly completed causing further inconviences. A couple of staff sounded genuinely sorry but were unable to get done what they said which indicates a lot of management and organisation issues within this company that have a massive negative impact on customers when things go wrong.
Excellent quality product, exactly what I was looking for, and quick and easy delivery.
Good product at a good price Quick Delivery
Simple site to order from. Quick processing of the order. Fast delivery next day. No delivery charges
Essential Aids is a UK-based provider specializing in disability aids and equipment designed to enhance daily living for the elderly and individuals with disabilities. The company offers a diverse range of products, including mobility aids, bathroom aids, kitchen aids, and wheelchair accessories, catering to the needs of both individual consumers and organizations such as schools, charities, and the NHS. With a commitment to accessibility and support, Essential Aids supplies high-quality disability equipment that promotes independence and comfort in the home. Their offerings include crutches, dressing aids, and various mobility solutions, all designed to assist users in overcoming challenges associated with daily activities. The company also provides VAT relief options and interest-free payment plans, making their products more accessible to a broader audience.
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