Ordering was easy
Ordering was easy, delivery was quick, product was poor.
Essential Aids is a UK-based provider specializing in disability aids and equipment designed to enhance daily living for the elderly and individuals with disabilities. The company offers a diverse range of products, including mobility aids, bathroom aids, kitchen aids, and wheelchair accessories, catering to the needs of both individual consumers and organizations such as schools, charities, and the NHS. With a commitment to accessibility and support, Essential Aids supplies high-quality disability equipment that promotes independence and comfort in the home. Their offerings include crutches, dressing aids, and various mobility solutions, all designed to assist users in overcoming challenges associated with daily activities. The company also provides VAT relief options and interest-free payment plans, making their products more accessible to a broader audience.
Consumers generally praise Essential Aids for their easy ordering process and quick delivery, highlighting that products arrive well-packaged and as described. Many reviewers appreciate the competitive pricing and quality of items, such as walking sticks and bedrails, noting that these products meet their needs effectively.
However, there are some complaints regarding delivery issues and communication, with a few customers expressing disappointment over specific orders, such as an off-road scooter that did not meet expectations. Additionally, some products, like padded toilet seats, have been criticized for not fitting properly. Overall, while there are minor concerns, the majority of feedback reflects a positive shopping experience with Essential Aids.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ordering was easy and delivery was quick and on time”
“I am still waiting for a delivery date for my order which was placed on 16th May which is now 2 weeks which is unacce...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | — | 4.9 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Essential Aids is #2 of 5 on overall rating in this group. On service, Canada Pharmacy scores higher (4.9 vs 4.5).
60 reviews of Essential Aids. Filter by what matters to you.
Ordering was easy, delivery was quick, product was poor.
It is perfect. Exactly what I needed.
Excellent service Excellent product which will enhance my life
What a wonderful company,the experience useing the web site was easy and quick.The products were excellent and fantastic quality. The service was quick and delivered in super quick time from ordering i received my items in two days. Would highly recommend.
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The wooden square trolley walking aid has been well constructed making it give confidence in walking, in my circumstances up and down an internal ramp between my kitchen living room and my lounge. With it's two shelves l can take a cuppa and meal as well as, say my phone, knitting, perhaps a book to read or piece of needlework.
Easy to put together and highly recommend this product to anyone else that needs it
Michael was excellent in ensuring our order was processed in a timely way. Some issues with an individual courier driver who seems to have difficultie being able to find us as we are a new development. Resolved promptly next day with a different driver.
Very quick delivery. Just what I wanted.
Ordered shower stool. Just what I needed, padded seat and sturdy frame. I have ordered this item in the past so confident in its durability and suitability. Only down side was that after much usage the inside of the adjustable height legs corroded and leaked rusty water onto the shower tray
incontinence wipes. fantastic
The ordering and the delivery of the ramp was fine but the actual ramp was very flimsy and didn’t work to get over the threshold. I can’t send it back as my scooter scraped the metal when I tried to use it. It was a lot of money to waste.
We received the toilet frame quickly. There were some marks on the surface of the tubing but these won’t affect the performance. However a few holes needed to be drilled out better. We’ve just set the frame by using the next holes. There was no point in returning the frame. This was the second frame we’ve bought - the first is perfect.
The item was delivered promptly and was easy to assemble and has been a great benefit too us .
Good quality merchandise, easy to order, delivered on time. Would use again.
Essential Aids is a UK-based provider specializing in disability aids and equipment designed to enhance daily living for the elderly and individuals with disabilities. The company offers a diverse range of products, including mobility aids, bathroom aids, kitchen aids, and wheelchair accessories, catering to the needs of both individual consumers and organizations such as schools, charities, and the NHS. With a commitment to accessibility and support, Essential Aids supplies high-quality disability equipment that promotes independence and comfort in the home. Their offerings include crutches, dressing aids, and various mobility solutions, all designed to assist users in overcoming challenges associated with daily activities. The company also provides VAT relief options and interest-free payment plans, making their products more accessible to a broader audience.
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