AVOID FANTASTIC SERVICES
AVOID FANTASTIC SERVICES – UNRELIABLE AND UNPROFESSIONAL Ref. #2507301222SYS This company has provided an appalling level of service. I booked a one time end of tenancy cleaning, and two hours before they are supposed to arrive to the property, they cancel the appointment, alleging that the wording and the options that I clicked on the website are incorrect. I requested a one time off service, and in the description window that follows up after clicking this option, I specified "end of tenancy cleaning". Apparently for FF an end of tenancy cleaning can happen multiple times on a regular basis. I did ask this question and they refuse to answer. Again, they canceled the service two hours before the appointment—a critical time given the nature of the booking. To make matters worse, I received three separate calls from their sales department, none of whom would answer any of my questions or assist with the issue. They ignored every follow-up inquiry and refused to provide even a basic explanation. Adding insult to injury, they now intend to charge me a cancellation fee, despite the fact that they canceled the service. This irresponsible behavior has left me in a serious bind. The new tenants move in tomorrow, and due to Fantastic Services’ failure, the flat will not be cleaned as required. I now face potential financial penalties for not delivering the property in acceptable condition. I visit the website and there is no information, job doesnt show as cancelled. Im at the property and nobody has come yet. The job description says the job is still alive All of this chaos is directly caused by Fantastic Services. Avoid this company at all costs. Their customer service is dismissive, their system is deeply flawed, and they are absolutely not reliable.
