Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
Fantastic Services has a positive customer experience.
Consumers consistently praise Fantastic Services for their exceptional cleaning and gardening services, highlighting the professionalism and hard work of their staff. Reviewers frequently mention specific cleaners, such as Shengyul and Petya, noting their punctuality, kindness, and attention to detail, which contribute to a sparkling clean environment.
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Many express satisfaction with the transformative results of deep cleaning and garden maintenance, emphasizing the quality of work and the reliability of the service. However, a small number of reviews reflect dissatisfaction, with some customers mentioning issues related to service consistency and communication. Despite these minor complaints, the overwhelming sentiment remains positive, showcasing Fantastic Services as a reliable choice for home and garden needs.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,769
95%
4.7 / 5 overall
=
1,869 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.8▲ 0.1
12-month avg
4.7
All-time
4.7
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
4.8
30
Jun 25
4.8
848
Jul 25
4.7
758
Aug 25
4.5
113
Sep 25
4.7
60
Oct 25
—
0
Nov 25
4.9
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 465 positive reviews
Customer service25%
114 mentions
Professionalism23%
106 mentions
Fast & efficient20%
94 mentions
Friendly staff20%
91 mentions
“Shengyul has been our cleaner for over 4yrs, couldn’t live without her”
On “Customer service” · Nov 23, 2025
Top complaintsof 32 negative reviews
Customer service69%
22 mentions
Payment issues38%
12 mentions
Cancellation22%
7 mentions
Refund19%
6 mentions
“They have a very very bad behaviour and no good customer service”
On “Customer service” · Sep 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
Overall rating and review count for this company and similar companies
A really good gardening service by the Fantastic Team.Vladimir and David started by cutting away all the dead leaves,weeds and overhanging branches in all areas of the garden.The lawns at the back and front are cut very low and the edges trimmed and squared off neatly.They cleared up all the areas where they worked leaving the garden clean and tidy.Vladimir and David were friendly and helpful, and answered any questions about the gardening.They were professional throughout.They have done a really nice job in the garden, with lots of attention to detail.the garden is now all freshly cut again.FS are reliable and have been consistent with service over the years.I would definitely recommend them.
Fantastic Services provides a wide range of home and business services including cleaning, pest control, gardening, handyman services, removals, and property maintenance. They offer both one-time services and regular maintenance contracts. Services are available for residential and commercial properties.
What are your operating hours?
Most Fantastic Services operate 7 days a week, typically from 8:00 AM to 6:00 PM on weekdays and 8:00 AM to 4:00 PM on weekends. Hours may vary by location and service type, so it's best to check when booking your specific service.
How can I book a service or get a quote?
You can book services online through their website, call their customer service line, or use their mobile app. Most services offer instant online quotes, while others may require an on-site assessment for accurate pricing.
Do you provide insurance coverage for your services?
Yes, Fantastic Services typically carries public liability insurance to protect against accidental damage during service delivery. Coverage details may vary by service type and location, so confirm specific coverage when booking.
All 10 questions →Show fewer questions
What is your cancellation and rescheduling policy?
Cancellations are generally accepted up to 24-48 hours before the scheduled service without penalty. Rescheduling is usually free when done within the advance notice period, though policies may vary by service type.
Are your technicians background checked and trained?
Yes, Fantastic Services conducts background checks on their professionals and provides ongoing training. All technicians are vetted, insured, and trained in their specific service areas to ensure quality and safety.
Do you offer guarantees on your work?
Most services come with a satisfaction guarantee, typically ranging from 24 hours to several days depending on the service type. If you're not satisfied with the work, they will return to address any issues at no additional cost.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
staggering incompetence
if the job goes well these guys are no problem.
if it doesn’t……
failed to bring a tv bracket
2nd visit
broke the tv
the tv is on the wall neither centralised to the space or level.
to their credit the chaps doing the job ,who speak little english, made many apologies and did ring the office to report the problem
i’ll be updating this thread with a full list of the lies and obfuscation while the days go by with neither telly nor refund. UPDATE see the meaningless reply from FS who have been informed of the issue day after day, promise after promise broken and still nothing done.
Awful After-Construction Cleaning – Avoid at All Costs
I booked Fantastic Services for an after-construction cleaning on 24th July, paying £630 based on their recommendation after I provided the full floor plan and explained everything was brand new.
They sent 3 people for 8 hours, but the result was completely unacceptable. They did not clean the kitchen units, ignored the worktops, and only mopped the floor. All they did was remove the protective covers from the new kitchen and flooring—nothing more.
The kitchen was still filthy. I had to spend three evenings cleaning it myself. The windows were left a mess, the utility room was dusty, and even the bathroom floors and walls were still covered in dust—just run a finger across and it's obvious no proper cleaning was done.
To make it worse, their staff took a 25-minute break playing on their phones. When questioned, they tried to claim it was just 5 minutes—completely unprofessional.
I raised a formal complaint on 25th July, but by 31st July all I received was an insulting £10 discount on a future service—despite paying £630 for a job that was clearly not done.
The only decent experience I had with Fantastic Services was their end-of-tenancy clean at my previous property. This after-build clean was the worst service I've ever received, and I strongly advise others to stay away.
There is no way add photo evidence here I will add photos on other social media platforms.
Fantastic Services Garden maintenance is very professional polite good customer service and i highly recommend as I’ll be using on a regular basis job well done.
Violet is excellent when she comes to do her clean and makes sure she uses all the time she is there effectively. The house looks great when she is finished and she is nice and friendly too.
I used to love fantastic services, but they've gone decidedly downhill. Autorenewing a membership without consent (apparently this is by default) - every previous year i have had a pleasant phone call. This feels really duplicitous when i never agreed to (and never would) an auto-renewal. Changing the terms of the membership to be less beneficial for customers and yet still autorenewing. Telling me that I couldn't cancel as the "cooling off" period had elapsed. Having almost made good on these problems after a complaint, they cancelled my booking at 24hrs notice and wouldn't offer anything for a week. Such a shame that when companies get bigger, they lose the personal touch and start to deploy unscrupulous tactics to extort money from loyal customers.
Fantastic Services accepts various payment methods including credit cards, debit cards, bank transfers, and cash payments. Online payments are processed securely, and you can typically pay before or after service completion.
Do you provide services in my area?
Fantastic Services operates in multiple cities and regions, but coverage varies by location. You can check service availability by entering your postcode on their website or contacting customer service directly.
Can I schedule regular recurring services?
Yes, you can set up regular recurring appointments for most services such as cleaning, gardening, and maintenance. Recurring customers often receive discounted rates and priority scheduling for their regular service slots.
About Fantastic Services
Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
