Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
Fantastic Services has a positive customer experience.
Consumers consistently praise Fantastic Services for their exceptional cleaning and gardening services, highlighting the professionalism and hard work of their staff. Reviewers frequently mention specific cleaners, such as Shengyul and Petya, noting their punctuality, kindness, and attention to detail, which contribute to a sparkling clean environment.
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Many express satisfaction with the transformative results of deep cleaning and garden maintenance, emphasizing the quality of work and the reliability of the service. However, a small number of reviews reflect dissatisfaction, with some customers mentioning issues related to service consistency and communication. Despite these minor complaints, the overwhelming sentiment remains positive, showcasing Fantastic Services as a reliable choice for home and garden needs.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,769
95%
4.7 / 5 overall
=
1,869 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.8▲ 0.1
12-month avg
4.7
All-time
4.7
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
4.8
30
Jun 25
4.8
848
Jul 25
4.7
758
Aug 25
4.5
113
Sep 25
4.7
60
Oct 25
—
0
Nov 25
4.9
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 465 positive reviews
Customer service25%
114 mentions
Professionalism23%
106 mentions
Fast & efficient20%
94 mentions
Friendly staff20%
91 mentions
“Shengyul has been our cleaner for over 4yrs, couldn’t live without her”
On “Customer service” · Nov 23, 2025
Top complaintsof 32 negative reviews
Customer service69%
22 mentions
Payment issues38%
12 mentions
Cancellation22%
7 mentions
Refund19%
6 mentions
“They have a very very bad behaviour and no good customer service”
On “Customer service” · Sep 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
Overall rating and review count for this company and similar companies
Tsvetomir & Simeon did a fantastic job cleaning our patio. They were extremely friendly and efficient, and explained to us what they had done and advice we could use going forward! I hope to hire them again
Fantastic Services provides a wide range of home and business services including cleaning, pest control, gardening, handyman services, removals, and property maintenance. They offer both one-time services and regular maintenance contracts. Services are available for residential and commercial properties.
What are your operating hours?
Most Fantastic Services operate 7 days a week, typically from 8:00 AM to 6:00 PM on weekdays and 8:00 AM to 4:00 PM on weekends. Hours may vary by location and service type, so it's best to check when booking your specific service.
How can I book a service or get a quote?
You can book services online through their website, call their customer service line, or use their mobile app. Most services offer instant online quotes, while others may require an on-site assessment for accurate pricing.
Do you provide insurance coverage for your services?
Yes, Fantastic Services typically carries public liability insurance to protect against accidental damage during service delivery. Coverage details may vary by service type and location, so confirm specific coverage when booking.
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What is your cancellation and rescheduling policy?
Cancellations are generally accepted up to 24-48 hours before the scheduled service without penalty. Rescheduling is usually free when done within the advance notice period, though policies may vary by service type.
Are your technicians background checked and trained?
Yes, Fantastic Services conducts background checks on their professionals and provides ongoing training. All technicians are vetted, insured, and trained in their specific service areas to ensure quality and safety.
Do you offer guarantees on your work?
Most services come with a satisfaction guarantee, typically ranging from 24 hours to several days depending on the service type. If you're not satisfied with the work, they will return to address any issues at no additional cost.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They cleaned what they could given the supplies I had at my home, however they left somethings laying around not where I left them (cleaning gloves on the floor, bathroom soaps/shampoos on the sink and other random surfaces, floor washing liquid on the kitchen counter instead of back in the cabinet, and they didn’t take out the trash rather left everything in trash bags in the room. Maybe the latter is just policy.
Really impressed with Roland and Dillon’s work. Roland was really efficient and meticulous. My garden was in need of maintenance, and he went over and above to make it perfect. Very pleased with their work and would definitely recommend them. Thank you.
They helped me to find the right solution to clean up my type of carpet. The guy did the job professionally without rushing and he explained me whatever I asked for .
I'm only giving 2 starts because the man who came to clean my washing machine was so lovely. Unfortunately the service he provided was rubbish. The clean was priced at almost £80 and for that you get some solution poured into where you put the washing liquid and a 60 degree cycle started. That's it. No hands on cleaning at all!
I wanted to complain but I didn't want to get the man in trouble. I just hope Fantastic Services read this review and then do something about it. Maybe make it clearer to their employers what needs to be done and for £80 there needs to be more. Much more!
Horrible customer services and very expensive expensive experience
I have paid in full in advance £3135, which was estimated by their surveyor my move will be done : packing, moving, plus after tenancy cleaning .
I informed the surveyor about specifics of this move : my super king size mattress, headboard and foot board of the bed should be lifted down from the side of the terrace. I also informed that the property I was moving to has a lift to 4th floor only and it is a small lift, the larger pieces of furniture would have to be taken to the fifth floor by the stairs. All of these details were given to their qualified surveyor.
Another company whom offered a much cheaper quote of £2390 which included packing and moving. As I used Fantastic services in the past 7.5 years on and off, I generally was pleased with carpet cleaning, jet washing, gardening and window cleaning. And because in their quote you state “Safeguarding your belongings is of utmost importance to us. That's why we offer an EnhancedLiability coverage that protects all items up to an impressive £15,000. Your possessions are in safe hands with Fantastic Services Comprehensive Services” So I chose Fantastic Services, that seems very ironic and foolish now.
I was hoping I would get the same efficient services with the removals side of their business.
However it was horrific experience and nevertheless, I have ended up paying more than it was estimated for packaging, plus this company still harassing me to pay even more, which is totally unjustified for several reasons as stated. It is illegal trying to take unauthorised payments from another company bank cards use.
There was a list of belongings created by the surveyor , 1/3 of the furniture was in the end taken by my friend who organised her own removal from my property.
The total of the quote has not been amended, even there were 1/3 of furniture were less to take to the In the quote it says that there would be 5 workers at the site at the same time. The problem was that 2 of them arrived at 9 am the rest 10.30 -11 am, which made this time less efficient and prolonged the job to be done. This was one of issues.
Through out first hours , the workers were taking breaks and lunch , which is perfectly fine, however, I am not obliged to pay for their breaks so whatever time they used for that should be extended in work .
They had careless attitude to my belongings, my furniture, as a result, has been damaged. They thrown my £2000 Hypnos mattress bought from John Lewis from the balcony on the second floor, instead of, as it was agreed with surveyor, they should have lifted down with robes carefully.
When I run upstairs to confront him about mattress not been handled the way it was agreed he said : “ I hate John Lewis mattresses”. This is totally unacceptable, they must’ve treat your customers belongings in such appalling manner and damage them. All potential customers should be horrified to know how the furniture woulremoved so would Trading Standards. The same was done with the bed frame. Same they should have done with my headboard and footboard of the bed frame, by lifting it down on the ropes wrapped and protected. new place.
I had informed the surveyor prior to our agreement, that my stairs was very narrow and it should and so mattress and my headboard and footboard of the bed frame, be wrapped and lifted down the side of the balcony on the ropes wrapped and protected. Fantastic Services removals workers, even despite, my objections, took both of them through the stairs , scratched the walls and damaged both headboard and footboard board . None of my furniture was wrapped, when it was carried out of the house. It was scratched and dimpled against the wall or to anything what was in the way . I have came to someone who seemed to be a leader of the group, his response was that they put blankets in the van . I also had numerous time alerts about the time, I received a response from the same person “ don’t worry, no rush “. Every time I have raised the concern or brought to their attention that what they were doing was not according to plan I was belittle “with relax don’t worry”, they showed to respect to my requests , like they know better what to do and how. My wardrobe was dismantled and reassembled in the new property and because it was not wrapped there are chipping in most visible places. Both of my chest of drawers in dark wood have signs of damage, dimples and scratches to the colour and polish. This bedroom set I bought in 2005 and paid £12000.I strongly recommend to trust the removals to another company! I received no apology no resolution offer for the damages, just demands to pay extra £540! I am single mother with son who has disability, it was very difficult financially and mentally to move and to manage his condition at such stressful circumstances
We had Vladimir & Angel for our house removals and they were very friendly, on time and efficient! Managed to fit everything in the Luton van with ease
Fantastic Services accepts various payment methods including credit cards, debit cards, bank transfers, and cash payments. Online payments are processed securely, and you can typically pay before or after service completion.
Do you provide services in my area?
Fantastic Services operates in multiple cities and regions, but coverage varies by location. You can check service availability by entering your postcode on their website or contacting customer service directly.
Can I schedule regular recurring services?
Yes, you can set up regular recurring appointments for most services such as cleaning, gardening, and maintenance. Recurring customers often receive discounted rates and priority scheduling for their regular service slots.
About Fantastic Services
Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
