Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
Fantastic Services has a positive customer experience.
Consumers consistently praise Fantastic Services for their exceptional cleaning and gardening services, highlighting the professionalism and hard work of their staff. Reviewers frequently mention specific cleaners, such as Shengyul and Petya, noting their punctuality, kindness, and attention to detail, which contribute to a sparkling clean environment.
Read full summaryShow less
Many express satisfaction with the transformative results of deep cleaning and garden maintenance, emphasizing the quality of work and the reliability of the service. However, a small number of reviews reflect dissatisfaction, with some customers mentioning issues related to service consistency and communication. Despite these minor complaints, the overwhelming sentiment remains positive, showcasing Fantastic Services as a reliable choice for home and garden needs.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,769
95%
4.7 / 5 overall
=
1,869 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.8▲ 0.1
12-month avg
4.7
All-time
4.7
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
4.8
30
Jun 25
4.8
848
Jul 25
4.7
758
Aug 25
4.5
113
Sep 25
4.7
60
Oct 25
—
0
Nov 25
4.9
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 465 positive reviews
Customer service25%
114 mentions
Professionalism23%
106 mentions
Fast & efficient20%
94 mentions
Friendly staff20%
91 mentions
“Shengyul has been our cleaner for over 4yrs, couldn’t live without her”
On “Customer service” · Nov 23, 2025
Top complaintsof 32 negative reviews
Customer service69%
22 mentions
Payment issues38%
12 mentions
Cancellation22%
7 mentions
Refund19%
6 mentions
“They have a very very bad behaviour and no good customer service”
On “Customer service” · Sep 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
Overall rating and review count for this company and similar companies
Simona was a very pleasant and helpful lady. She arrived on time and carefully listened to what was needed in the cleaning. She was very thorough and completed her work speedily. She invited me to inspect everything to ensure it was done to my satisfaction before she left. I am very pleased with the results and the communal areas of this building were transformed from her cleaning it just looks so much better now. She had to clean a communal staircase that had not been cleaned for nearly ten years! I would recommend her to anybody wanting a reliable cleaner either one off or regular.
Fantastic Services provides a wide range of home and business services including cleaning, pest control, gardening, handyman services, removals, and property maintenance. They offer both one-time services and regular maintenance contracts. Services are available for residential and commercial properties.
What are your operating hours?
Most Fantastic Services operate 7 days a week, typically from 8:00 AM to 6:00 PM on weekdays and 8:00 AM to 4:00 PM on weekends. Hours may vary by location and service type, so it's best to check when booking your specific service.
How can I book a service or get a quote?
You can book services online through their website, call their customer service line, or use their mobile app. Most services offer instant online quotes, while others may require an on-site assessment for accurate pricing.
Do you provide insurance coverage for your services?
Yes, Fantastic Services typically carries public liability insurance to protect against accidental damage during service delivery. Coverage details may vary by service type and location, so confirm specific coverage when booking.
All 10 questions →Show fewer questions
What is your cancellation and rescheduling policy?
Cancellations are generally accepted up to 24-48 hours before the scheduled service without penalty. Rescheduling is usually free when done within the advance notice period, though policies may vary by service type.
Are your technicians background checked and trained?
Yes, Fantastic Services conducts background checks on their professionals and provides ongoing training. All technicians are vetted, insured, and trained in their specific service areas to ensure quality and safety.
Do you offer guarantees on your work?
Most services come with a satisfaction guarantee, typically ranging from 24 hours to several days depending on the service type. If you're not satisfied with the work, they will return to address any issues at no additional cost.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Being sincere!
Your engineer introduced himself properly and got on with his assignment to fix our defunct wine cooler.During his time he was constantly engrossed in fixing the issue facing him and in the end completed his assignment. Well done’
The Fantastic team did a great job power washing my balcony…
The Fantastic team arrived punctually and did an excellent job power washing my balcony. They were careful to minimise any mess and completed the job quickly and efficiently. Thank you.
A one star review is an undeserving compliment to the quality of service I have received. Between the blind and unsolicited withdrawals from my bank account to their electrician verbally assaulting and threatening me and my mother.
There is something to be said about the independent valuation of an hourly rate, which is somehow only disclosed when it is taken out of my bank account, with no details explaining where my inflated bill is coming from.
Despite mentioning in the smallest font known to man that parking must be available, the electrician had informed me that he would leave a receipt for the parking he paid, which would have reached £6, then proceeded to bill me over twice as much, ignoring the verbal contract he had established.
During his “inspection visit”, he purchased no equipment, then charged me £10 for incurred expenses, that he brought directly from his van and had stated would be included in the cost of the service. He made a mess of my apartment, not before explaining that he in fact had no idea how to do what I was paying him an abhorrent amount of money to do, then asked me to do a shocking large amount of the work in fitting my own living room lights, after I had explicitly stated that due to numerous injuries I was unable to lift my arms to hold anything in place for him.
After repeatedly explaining that I was paying him for a service, and him jacking up the fees inexplicably by 300%, he then proceeded to yell at me over and over again that I had “crossed the line”, when I refused to pay such an outrageous charge.
Suffice it to say, you would be better off going to a trade school and undergoing electrical training than suffering through the experience of hiring from this oxymoron of a company.
Fantastic Services accepts various payment methods including credit cards, debit cards, bank transfers, and cash payments. Online payments are processed securely, and you can typically pay before or after service completion.
Do you provide services in my area?
Fantastic Services operates in multiple cities and regions, but coverage varies by location. You can check service availability by entering your postcode on their website or contacting customer service directly.
Can I schedule regular recurring services?
Yes, you can set up regular recurring appointments for most services such as cleaning, gardening, and maintenance. Recurring customers often receive discounted rates and priority scheduling for their regular service slots.
About Fantastic Services
Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
