Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
Fantastic Services has a positive customer experience.
Consumers consistently praise Fantastic Services for their exceptional cleaning and gardening services, highlighting the professionalism and hard work of their staff. Reviewers frequently mention specific cleaners, such as Shengyul and Petya, noting their punctuality, kindness, and attention to detail, which contribute to a sparkling clean environment.
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Many express satisfaction with the transformative results of deep cleaning and garden maintenance, emphasizing the quality of work and the reliability of the service. However, a small number of reviews reflect dissatisfaction, with some customers mentioning issues related to service consistency and communication. Despite these minor complaints, the overwhelming sentiment remains positive, showcasing Fantastic Services as a reliable choice for home and garden needs.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,769
95%
4.7 / 5 overall
=
1,869 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.8▲ 0.1
12-month avg
4.7
All-time
4.7
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
4.8
30
Jun 25
4.8
848
Jul 25
4.7
758
Aug 25
4.5
113
Sep 25
4.7
60
Oct 25
—
0
Nov 25
4.9
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 465 positive reviews
Customer service25%
114 mentions
Professionalism23%
106 mentions
Fast & efficient20%
94 mentions
Friendly staff20%
91 mentions
“Shengyul has been our cleaner for over 4yrs, couldn’t live without her”
On “Customer service” · Nov 23, 2025
Top complaintsof 32 negative reviews
Customer service69%
22 mentions
Payment issues38%
12 mentions
Cancellation22%
7 mentions
Refund19%
6 mentions
“They have a very very bad behaviour and no good customer service”
On “Customer service” · Sep 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
Overall rating and review count for this company and similar companies
The garden was done and cleaned nicely. Thank you. Just the way I wanted it. The gardeners were so polite and considerate. They about the environment a lot. Thank you
Violet was incredibly efficient and very professional. She went the extra mile to make sure everything was spotless, and her attention to detail was excellent. I’d thoroughly recommend her and would be more than happy to book her again.
Fantastic Services provides a wide range of home and business services including cleaning, pest control, gardening, handyman services, removals, and property maintenance. They offer both one-time services and regular maintenance contracts. Services are available for residential and commercial properties.
What are your operating hours?
Most Fantastic Services operate 7 days a week, typically from 8:00 AM to 6:00 PM on weekdays and 8:00 AM to 4:00 PM on weekends. Hours may vary by location and service type, so it's best to check when booking your specific service.
How can I book a service or get a quote?
You can book services online through their website, call their customer service line, or use their mobile app. Most services offer instant online quotes, while others may require an on-site assessment for accurate pricing.
Do you provide insurance coverage for your services?
Yes, Fantastic Services typically carries public liability insurance to protect against accidental damage during service delivery. Coverage details may vary by service type and location, so confirm specific coverage when booking.
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What is your cancellation and rescheduling policy?
Cancellations are generally accepted up to 24-48 hours before the scheduled service without penalty. Rescheduling is usually free when done within the advance notice period, though policies may vary by service type.
Are your technicians background checked and trained?
Yes, Fantastic Services conducts background checks on their professionals and provides ongoing training. All technicians are vetted, insured, and trained in their specific service areas to ensure quality and safety.
Do you offer guarantees on your work?
Most services come with a satisfaction guarantee, typically ranging from 24 hours to several days depending on the service type. If you're not satisfied with the work, they will return to address any issues at no additional cost.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
⭐️⭐️⭐️⭐️⭐️
Dimitar and Nikolay were absolutely fantastic! They arrived on time, worked tirelessly, and handled everything with the utmost care. Both were professional, friendly, and went above and beyond to make the move smooth and stress-free. They made what could have been a very difficult day so much easier, and I can’t thank them enough. I would highly recommend Dimitar and Nikolay to anyone looking for reliable, hardworking, and trustworthy removal men – truly a five-star service!
This experience left me in absolute disbelief.
I booked a service for common areas (hallway,kitchen bathroom, toilet) + carpet + oven cleaning, total £244. From the moment I booked, the endless calls started pushing a subscription I clearly said I didn’t want.
The carpet cleaner was polite and did a decent job.
The so-called “cleaning professional”? Different story. She arrived with an attitude, rushed through the work, wiped only surfaces, skipped areas behind the microwave/toaster, left bathtub corners filthy, scattered items around instead of putting them back, and left the floor covered in footprints. When shown the obvious shortcomings, she was rude and defensive, insisting 3 hours wasn’t enough, despite the company reassuring me multiple times that it was.
When I complained, I was told I should have booked an end of tenancy cleaning. Except I explicitly explained that wasn’t possible as my flatmate was staying, and was reassured by sales representatives that this service would cover a “deep clean.” Waiting for all the phone calls recordings. Apparently, cleaning a bathtub doesn’t count? The regular cleaner in our building does a much better job. For this, I was offered… a £7 discount. An insult, not a resolution.
It got worse. Oven cleaning (part of the same booking) was a fiasco. The cleaner never showed up - waited from 8am to 12pm. The company later said they couldn’t “locate” their professional. Rescheduled for today: the oven was left dirty, with grime on the elements, and the kitchen floor covered in filthy water. Now I’ll have to book another oven cleaning elsewhere and demand a refund.
This was advertised as a professional service. In reality, it was sloppy, misleading. The upselling calls, the defensive staff, the lack of accountability — all unacceptable.
Save yourself the headache. Read the recent reviews. I wish I had.
Absolutely disgusted that this company cancelled my end of tenancy clean today for Monday. I have now lost my deposit due to them letting me down at the last minute and I was unable to get another company at this short notice so I am now out of pocket by €2,500. Disgraceful!
Fantastic Services accepts various payment methods including credit cards, debit cards, bank transfers, and cash payments. Online payments are processed securely, and you can typically pay before or after service completion.
Do you provide services in my area?
Fantastic Services operates in multiple cities and regions, but coverage varies by location. You can check service availability by entering your postcode on their website or contacting customer service directly.
Can I schedule regular recurring services?
Yes, you can set up regular recurring appointments for most services such as cleaning, gardening, and maintenance. Recurring customers often receive discounted rates and priority scheduling for their regular service slots.
About Fantastic Services
Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
