Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
Fantastic Services has a positive customer experience.
Consumers consistently praise Fantastic Services for their exceptional cleaning and gardening services, highlighting the professionalism and hard work of their staff. Reviewers frequently mention specific cleaners, such as Shengyul and Petya, noting their punctuality, kindness, and attention to detail, which contribute to a sparkling clean environment.
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Many express satisfaction with the transformative results of deep cleaning and garden maintenance, emphasizing the quality of work and the reliability of the service. However, a small number of reviews reflect dissatisfaction, with some customers mentioning issues related to service consistency and communication. Despite these minor complaints, the overwhelming sentiment remains positive, showcasing Fantastic Services as a reliable choice for home and garden needs.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.0 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,769
95%
4.7 / 5 overall
=
1,869 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.8▲ 0.1
12-month avg
4.7
All-time
4.7
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
4.8
30
Jun 25
4.8
848
Jul 25
4.7
758
Aug 25
4.5
113
Sep 25
4.7
60
Oct 25
—
0
Nov 25
4.9
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 465 positive reviews
Customer service25%
114 mentions
Professionalism23%
106 mentions
Fast & efficient20%
94 mentions
Friendly staff20%
91 mentions
“Shengyul has been our cleaner for over 4yrs, couldn’t live without her”
On “Customer service” · Nov 23, 2025
Top complaintsof 32 negative reviews
Customer service69%
22 mentions
Payment issues38%
12 mentions
Cancellation22%
7 mentions
Refund19%
6 mentions
“They have a very very bad behaviour and no good customer service”
On “Customer service” · Sep 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
Overall rating and review count for this company and similar companies
I booked a window cleaning service 10 days in advance for the agreed slot between 12:00 and 16:30. No one showed up during that time, and I only received a call around 18:30—two hours after the scheduled slot—informing me that the service would not take place. The only alternative offered was another appointment in two weeks, which is completely unacceptable.
To make matters worse, the “compensation” offered was a £10 credit, which feels insulting considering they wasted my entire day. This experience shows a complete lack of reliability and respect for customers’ time. I would not recommend Fantastic Services to anyone who values punctuality and professionalism.
Fantastic Services provides a wide range of home and business services including cleaning, pest control, gardening, handyman services, removals, and property maintenance. They offer both one-time services and regular maintenance contracts. Services are available for residential and commercial properties.
What are your operating hours?
Most Fantastic Services operate 7 days a week, typically from 8:00 AM to 6:00 PM on weekdays and 8:00 AM to 4:00 PM on weekends. Hours may vary by location and service type, so it's best to check when booking your specific service.
How can I book a service or get a quote?
You can book services online through their website, call their customer service line, or use their mobile app. Most services offer instant online quotes, while others may require an on-site assessment for accurate pricing.
Do you provide insurance coverage for your services?
Yes, Fantastic Services typically carries public liability insurance to protect against accidental damage during service delivery. Coverage details may vary by service type and location, so confirm specific coverage when booking.
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What is your cancellation and rescheduling policy?
Cancellations are generally accepted up to 24-48 hours before the scheduled service without penalty. Rescheduling is usually free when done within the advance notice period, though policies may vary by service type.
Are your technicians background checked and trained?
Yes, Fantastic Services conducts background checks on their professionals and provides ongoing training. All technicians are vetted, insured, and trained in their specific service areas to ensure quality and safety.
Do you offer guarantees on your work?
Most services come with a satisfaction guarantee, typically ranging from 24 hours to several days depending on the service type. If you're not satisfied with the work, they will return to address any issues at no additional cost.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Boris and his team transformed my garden: it is now clean and tidy. They were punctual, asked what I needed and took everything into account. They were very careful not to damage any of the plants around the areas that needed clearing and were respectful of my wishes. I will have Boris and his team around again soon to move to Phase II: preparing the garden for the winter. Highly recommended!
One-off cleaning by Supanpreet and Kamapreet was great. Good communication and they really paid attention to the priorities I had mentioned in my booking. There were a couple of minor areas where the quality of clean could have been better but my hoover is quite weak so not easy to work with. Good service and would book again.
Dora arrived on time and started work straight away! She worked incredibly hard and was so thorough! She was very kind and respectful. I am so happy with her service and she made a huge difference to me having her come!
Ivan and Georgi did a fantastic job ( no pun intended) of clearing our very neglected and overgrown front and back gardens. They cleared weeds, trimmed the shrubs, mowed the lawns and left it all looking really great, in super quick time. And they were polite and pleasant with it. I would certainly use them again and give them my recommendation to anyone in need of garden services. Many thanks!
Very disappointed with this company. I paid £270 for the first treatment, bed bugs were back within two weeks. I then paid another £94 for a third treatment, with an appointment confirmed for today (1–6pm). I spent over £250 extra on preparation (hotel, cleaning, laundry) and nobody showed up. When I called at 2:30pm, they only apologised and said no one could come for another 3–4 days. This company is unreliable, unprofessional, and does not deliver results. They didn’t even bother to inform me in advance. Avoid at all costs.
Avoid at All Costs! Extremely Disappointing Service
My ex-tenant hired Fantastic Services to clean my property, expecting a professional and thorough job. Unfortunately, our experience was a complete failure across all levels.
Substandard Cleaning: The cleaning was far from acceptable. Carpets were all covered dust and hair, shower drain and rubbish and hair, window frame and surrounding had dust and so on. They left the property in a condition that was not suitable for my new tenant.
Failure to Address the Issue: Despite multiple communications, where I repeatedly requested that they return to finish the job (as my new tenant was due to move in the next day) and also provided them with check-out company's report and a video recording showing their failures, they failed to act. I was left in a difficult situation, but thankfully my estate agent was able to secure another professional cleaning company on short notice by late evening for £365 for their services, which, at the very least, restored the property to an acceptable condition.
Unfulfilled Promise of Compensation: After reviewing the check-out company’s report and video evidence of the inadequate work done, Fantastic Services acknowledged the poor job, asked for the £365 invoice and even promised compensation.
However, a full month has passed with no compensation or reimbursement for the cleaning bill. Avery, the person in charge of my complaint, has failed to follow through on this commitment, leaving me deeply dissatisfied with their customer service.
Paying for the new cleaning invoice would have been a step in the right direction for both my ex-tenant (who was distressed by the situation) and me, as the landlord. Instead, this unresolved issue has only caused further frustration and inconvenience.
Additionally, I am aware that Fantastic Services has been in direct communication with my ex-tenant regarding this issue. While I understand they may have discussed the situation with them, I would like to clarify that I am aware that Fantastic services can not divulge their private discussion and I am not asking for it. Hwever any compensation should not be a point of discussion between them and my tenant. My suggested plan would have provide compensation to all parties involved, including myself as the landlord and my ex-tenant, who was also significantly impacted by their poor service. It’s disappointing that the company did not take the appropriate steps to resolve the situation promptly.
Paying for the new cleaning invoice would have been a reasonable and fair resolution, restoring some trust in the process. Instead, this unresolved issue has only caused further frustration and inconvenience.
Given the lack of resolution, I will be submitting a formal complaint to the Trading Standards on September 4th and will forward all relevant evidence to my solicitor for further action.
I am sharing this review in the hope that future customers think twice before relying on Fantastic Services. I would not recommend them, based on my experience.
They were quiet ,polite ,industrious and pleasant.They did what they were asked efficiently. I would ask for them again and recommend Kormalpreet and Akhil
Fantastic Services accepts various payment methods including credit cards, debit cards, bank transfers, and cash payments. Online payments are processed securely, and you can typically pay before or after service completion.
Do you provide services in my area?
Fantastic Services operates in multiple cities and regions, but coverage varies by location. You can check service availability by entering your postcode on their website or contacting customer service directly.
Can I schedule regular recurring services?
Yes, you can set up regular recurring appointments for most services such as cleaning, gardening, and maintenance. Recurring customers often receive discounted rates and priority scheduling for their regular service slots.
About Fantastic Services
Fantastic Services is a business services company that provides various professional solutions to commercial and residential clients. The company likely offers services such as cleaning, maintenance, property management, and other facility-related support services. They appear to operate as a multi-service provider catering to different business and household needs.
