It’s a scam
It’s a scam. They sell you a cheap computer and slam you with renewals on a useless premium service set up to auto renew. If you complain and try to get a refund they have an FU attitude.

FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
It’s a scam. They sell you a cheap computer and slam you with renewals on a useless premium service set up to auto renew. If you complain and try to get a refund they have an FU attitude.
BE AWARE OF THEY DON'T HONOR THEIR OFFER. First of all, their premium subscription does not worth the money. If you run into any engine code issue in your car you can easily search online and it's free. Their offer was $50 for a year I wanted to try it. Main problem starts with this app/company, when you try to cancel your subscription. They offer %50 discount for premium subscription renewal but at the end they don't apply it. By the time you noticed you're charged full amount of renewal fee, it's being too late. They don't honor their offer and they keep full renewal fee. While some users might find this code reader beneficial, it doesn't quite live up to the promises made in its advertisements.
My husband purchased FIXD in April 2024 and was not advised of the yearly automatic premium.I contacted FIXD to cancel the yearly subscription online when he got his billing statement. I had to go thru a complicated process in order to cancel. He contacted them for a refund for the remaining months($82.50) and they advised a refund is only due the first year. What a way to con customers out of money.BAD BUSINESS!! I will be contacting the BBB regarding this unfair practice.
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
The device works and it is a useful product but they include a trial of the premium service then automatically charge you for a year of it without letting you know that this is going to happen. If you aren't paying attention you will pay for a year of Premium without knowing it. I did not find the features of Premium to be of value.
Made an unauthorised charge from my bank account for their optional premium subscription which I definitely declined, I immediately tried to cancel the complete purchase, they just kept telling me I had to cancel the subscription that I did not order on their website, the cancellation link just kept sending me back to the same page trying to convince me the benefits of their premium subscription service, the following day they still sent my order even though I requested it cancelled, I called my bank and cancelled my card to stop them from taking $180 AU from my account. They are SCAMMERS!
Purchased the device using my credit card, device arrives, keen to scan and it tells me my 2018 Subaru Outback 2.5 petrol that is naturally aspirated has a turbo charger fault??? I went to support and asked why it is saying there is a fault with my turbocharger on a NON turbo car. AI support says I need to ask a mechanic in the "premium" section. I asked for a refund and was again referred by the AI to the premium section -again another AI bot that didn't understand my question and request for refund. This was Friday, after much frustration from the very limited customer service (due to it all being AI with the same responses) I emailed asking for a refund, explaining my issue. Saturday evening at 935 FIXD debited $170.42 from my bank account without authorisation. This company keeps your credit card details and will debit money from your account without authorisation. Now many automated email responses that have not addressed my issues. Buy anything else but this product, customer service is poor (all AI with limited responses), unauthorised charges and keeping credit card details. Would NOT recommend
This is a complete con. I did not sign up to any subscription. And they tried to take €107.99 out of my account without my permission. Luckily my card has no been cancelled. Don't trust this company.
You can get a scanner OBD to do the same thing for a fraction of the cost plus please read all the fine print and I mean fine print to see that this is a subscription that will run you a $105 a year. I canceled my subscription and they will not give a refund trashy company. Not recommended.
Charged my bank card 169.89 without my approval, I've been in contact with my bank and they are going to dispute the transaction and lodge a police report. This company is very untrustworthy they should ashamed with themselves
They tried to charge me $99.99 for a subscription I didn't request, without my authorization. Because of this fraudulent action, they canceled two credit cards associated with my PayPal account, causing all the inconvenience this causes. I've also been writing to their support email, and they don't take responsibility for their misconduct; instead, they defend the benefits of their premium subscription. I've written them several emails this morning, and the response is evasive. They send me a link to cancel the subscription, which I never requested, directly on their website. When I try to do so, it's a nightmare to complete the process. Every time I submit the cancellation, it takes me to a new page that tries to convince me again. After several identical pages, it gives you the option to cancel. When you submit the cancellation, it takes you to a new verification page explaining the reason... blah, blah, blah. This isn't a serious company. I've already gone through four pages with the same story without completing the cancellation process. One piece of advice I can give you from this lesson learned: if you don't want to go through this nightmare, it's better not to take the step of purchasing it, because no matter how good the sensor may be, it doesn't make up for the bad business practice of making unauthorized charges and putting so many obstacles in the way of canceling something you never requested.
Do not purchase, like many other customers $114.96 USD was take from my account for subscription that wasn’t agreed upon or authorised, I purchased 1 & are to afraid to use FIXD devise or app as they could fraudulently take more of my funds, now the unit is in the bin & app permanently removed…..only good thing was I paid through PayPal & they recouped my money, thanks PayPal, no thanks FIXD
BEST BUY EVER! It indicates the precise and exact problems with my vehicle so I know what sensors and parts need replaced and therefore saved me hundreds. It is extremely easy to use and understand!
BEWARE. This company embeds $99.99 fine print purchase under a "FREE" label.
I know for a fact i didnt apply for the premium service with purchase because the features simply arent available in Australia. Fixd automatically deducted amount and the dispute link is automated and the two buttons for cancelling auto sub and refund do not have working metadata attached! Scummy scam company , have raised a dispute with my bank
Tell people up front that this little device is going to cost them $99.00 every year of their life!!
A useless gadget. Besides them trying to sell you premium with their AI, this scanner and app does nothing. It missed three critical errors that two other devices did pick up. Even whilst the car was actively displaying the error, Fixd said "everything is fine!" That is after you get it to recognise your brand car. Apparently my VW is "generic generic". Save your money.
I used the app for two weeks and had no codes. A few days ago, I ran a scan, and it came up with 8 error codes. The check engine light was not on. I tried two other sources with a code reader, one which was an auto parts store. Neither one of those read any kind of code. On two occasions I tried contacting customer service. I was told they would contact me soon. I received two responses. They both had the info I put in describing the problem and the only thing from them was something that said ##- Please type your reply above this line -## I don't recommend this product to anyone. I won't use it anymore.
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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