useless dont waste your money the app…
useless dont waste your money the app dont work the support is crap save your money

FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
useless dont waste your money the app dont work the support is crap save your money
The base app is good, and with the subscription, it’s even better. I no longer needed the extras with the plus account (or whatever they call it), so when I got the email it was about to renew, I tried to cancel. It takes almost 10 different screens, with different button locations/colours/shapes/text to actually get out. I was happy with the product, but any company willing to employ dark patterns to keep someone will never get a dime from me again. This would have been a 1 star rating, but they did email me to tell me it was going to renew. Great product, garbage retention policy, so garbage company
Seemed like a great idea - until the subscription (that I didn't authorise) hit my account. $180 AUD - think we can find anyone to help cancel the subscription?! Nope... need to find your original order info, etc before anyone will talk to you. DO NOT BUY THIS PRODUCT.
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
This is stupid. I bought the device for 20 dollars, then a week later they charged my account $106.24 This company is not trustworthy. Please don't do business with them.
I purchased the device for 19.99 and when I downloaded the app and unbeknownst to me I signed up for their premium service and I was charged $110. Beware of this seller!!
Do not purchase, like many other customers $109.99 USD was take from my account for subscription that wasn’t agreed upon or authorised, I purchased 2 & are to afraid to use FIXD devise or app as they could fraudulently take more of my funds, now both units have are in the bin & app permanently removed…..only good thing was I paid through PayPal & they recouped my money, thanks PayPal, no thanks FIXD
I purchased the Fixd obd scanner for $29.99 usd last month then this month they debited my account with another $109.99 usd for the subscription, I had not agreed to this, be ware they will rip you off
Ordered one of these for $30 USD. Around $50 Aussie. It arrived, I tried to use it, it could not find my 2016 model car. So to me, it’s useless. On top of this they have been trying to take $109 out of my account for some sort of premium subscription that I’ve never signed up to! What an absolute scam!
I recently ordered fixd but didn’t realise it was US Dollars. I contacted the company for a refund. I almost instantly got a response. I have never had such great communication. Very hard to find these days. The money was refunded to me straight away. I am very impressed with this company. Thank you.
they over charge me then took without my consent another $109.99 from my account the thing does not work one big scam BEWARE
Estos bandidos te venden un dispositivo que según ellos te muestra todas la fallas del coche,pero la verdad no funciona para nada ad mas Amie engañaron porque el aparato solo cuesta 19€ y Ami me cobraron 39€ porque me vendieron un abonamento o subscripción con la cual el dispositivo te funciona pero si no tienes la subscripción el dispositivo no sirve para nada por qué no te escanea tu vehículo si no estás subscrito a su app. Yo recomiendo a las personas de no comprar este dispositivo FIXD Escáner.
Bought a FIXD for my truck. Installed it and tried to get it working but it didn't. Device was not found. Read troubleshooting and tried different things. No go. Contacted support and they suggested what I had already tried. I plugged the FIXD device into our other vehicle and tried to get it working there. Nothing. Device not found and no LED light on it indicating it was doing anything. Seems they sold me a lemon. Doesn't work. I emailed support three times asking for a refund. They went silent and do no reply. So essentially I was ripped off. I would not recommend buying from this company or a FIXD device. Garbage.
These guys are a scam told them I did not want subscription nonsense 2 times and they said it would be canceled but still charged $169 bucks .The person I talked to was a jerk Stay away from these thiefs
I wasn’t sure it would work over here in Australia but it does & it works great ! Highly recommend
The main situation is that it didn't work, and they never refunded the money. It is a trap. 2. I had two phones. One Android and one iPhone. I didn't work on either of them. When I sent an email, with screenshots of the error message, they claimed it shoulda, woulda with the next generation of the phones I had.
Best thing Ive bought in a long time. The app offers enough for free to help you solve the problem. Im in Australia and it works amazing! Love it!
If you value your money do not buy off these people. I bought one device and never paid or signed up for any sort of subscription and they have stolen $178 from my account and my bank won’t do a thing about it, I am writing this review to try and help other ppl from making the same mistake as I’ll be making an entirely new bank acc
FIXD is not a SCANNER. It’s a SCAMMER! It does not cost $30. It is pretty useless without the lifetime premium subscription charged annually at $149 without your consent!
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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