As a regular customer
As a regular customer, I have recent several delay experience that was not updated or notice on time, which also cause inconvenience to my customers.

Freightera is a freight marketplace that specializes in providing competitive freight quotes for businesses shipping within Canada and the USA, including cross-border services. The platform enables users to obtain quotes for various shipping needs such as Less-than-Truckload (LTL), Full Truckload (FTL), rail, flatbed, and parcel shipments. With access to over 20 billion carrier rates from hundreds of national and local carriers, Freightera streamlines the freight booking process, allowing users to compare rates and book shipments instantly. Targeting a diverse range of businesses, from small enterprises to larger corporations, Freightera aims to offer cost-effective and environmentally friendly shipping solutions. The company's commitment to customer service is reflected in its high satisfaction ratings, ensuring that users receive reliable support throughout their shipping experience. By promoting low-emission carriers and providing a user-friendly online platform, Freightera positions itself as a valuable resource for businesses looking to optimize their freight logistics.
Freightera receives overwhelmingly positive feedback from customers, with many praising the ease of use and exceptional customer service. Reviewers highlight the straightforward process of obtaining quotes and scheduling shipments, often noting that the platform is user-friendly and efficient.
Many express satisfaction with the friendly and responsive staff, who are quick to resolve inquiries and provide updates throughout the shipping process. However, some customers report issues with pickup logistics, including poor communication and missed pickups, which can lead to frustration. Additionally, there are complaints about unexpected price changes after confirmation. Despite these concerns, the majority of users appreciate the overall experience and value Freightera as a reliable shipping solution. Overall, Freightera is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 654 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 15 |
| Sep 24 | 5.0 | 7 |
| Oct 24 | 4.6 | 9 |
| Nov 24 | 5.0 | 10 |
| Dec 24 | 4.9 | 8 |
| Jan 25 | 4.6 | 10 |
| Feb 25 | 4.7 | 10 |
| Mar 25 | 4.5 | 10 |
| Apr 25 | 4.5 | 16 |
| May 25 | 4.6 | 14 |
| Jun 25 | 3.9 | 18 |
| Jul 25 | 4.4 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They have such great Customer service”
“They changed the prices after confirming the shipment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −8% | 654 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Freightera is #1 of 5 on overall rating in this group.
500 reviews of Freightera. Filter by what matters to you.
As a regular customer, I have recent several delay experience that was not updated or notice on time, which also cause inconvenience to my customers.
The support I received from freightera was just great any questions or concerns were dealt with straight away the staff are friendly patient and efficient the best experience we have had in the shipment of goods.
what should of been picked up same day took 3 days for a time sensitive shipment. The internal team didn't tell the same story. Misled. Price was good was the only reason we used. Hopefully better next time.
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Perfection in every step of the way. I could not be happier. Will certainly book again. And Thank you!
The software easy to use, fast response from customer service.
They got me a good rate. They followed through on requests and let me know when the product was picked up and delivered. Answered any questions I had.
I contacted Freightera via their website for a personal LTL shipment from Canada to the USA. They called me back quickly and have been very good with communication, fast support, and professional advice. Not knowing much about logistics, I picked the most recommended (and cheapest) carrier based on the Freightera proposal ranking. The pick-up, communication, and shipment went very well also with the carrier. Freightera kept following through until the pallet got delivered. I will use Freightera again for any potential shipment in the future.
Was not informed that the carrier we selected was not capable of doing this pickup in the timeframe we requested. No one from Freightera or the carrier contacted us to notify us of this until I reach out to them asking when the goods would have been picked up. Only then were were we informed that this pickup could not be completed on the day we requested. Really poor communication here.
the website is great for comparing price and service levels and the support team has been fantastic whenever I need something "outside the box". I use it nearly every day and have saved thousands of dollars over the past couple of years.
Wonderful customer service
Everything went very smoothly other than our customer not being called for a delivery appointment. He was called the morning of and told the driver would be there in a few hours. This caused a great deal of inconvenience as he was at a customer location vs at the delivery address.
Freightera was responsive to me as a customer in providing quotes and arranging for pick up and delivery. Straightforward and honest in pricing and made billing easy by not referring me, the customer, to a third party for billing/payment. I had bad experience with a different logistics company where one transaction led to three different payments, a commission to the logistic company, 2nd payment to a middle man (broker) and 3rd payment to the Driver. That was excruciating to a busy person like me. I have used freightera's service many times and will keep using the company as long as their service remains this good.
Freightera is a freight marketplace that specializes in providing competitive freight quotes for businesses shipping within Canada and the USA, including cross-border services. The platform enables users to obtain quotes for various shipping needs such as Less-than-Truckload (LTL), Full Truckload (FTL), rail, flatbed, and parcel shipments. With access to over 20 billion carrier rates from hundreds of national and local carriers, Freightera streamlines the freight booking process, allowing users to compare rates and book shipments instantly. Targeting a diverse range of businesses, from small enterprises to larger corporations, Freightera aims to offer cost-effective and environmentally friendly shipping solutions. The company's commitment to customer service is reflected in its high satisfaction ratings, ensuring that users receive reliable support throughout their shipping experience. By promoting low-emission carriers and providing a user-friendly online platform, Freightera positions itself as a valuable resource for businesses looking to optimize their freight logistics.
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