Excellent service and value
Excellent service and value :)

Freightera is a freight marketplace that specializes in providing competitive freight quotes for businesses shipping within Canada and the USA, including cross-border services. The platform enables users to obtain quotes for various shipping needs such as Less-than-Truckload (LTL), Full Truckload (FTL), rail, flatbed, and parcel shipments. With access to over 20 billion carrier rates from hundreds of national and local carriers, Freightera streamlines the freight booking process, allowing users to compare rates and book shipments instantly. Targeting a diverse range of businesses, from small enterprises to larger corporations, Freightera aims to offer cost-effective and environmentally friendly shipping solutions. The company's commitment to customer service is reflected in its high satisfaction ratings, ensuring that users receive reliable support throughout their shipping experience. By promoting low-emission carriers and providing a user-friendly online platform, Freightera positions itself as a valuable resource for businesses looking to optimize their freight logistics.
Freightera receives overwhelmingly positive feedback from customers, with many praising the ease of use and exceptional customer service. Reviewers highlight the straightforward process of obtaining quotes and scheduling shipments, often noting that the platform is user-friendly and efficient.
Many express satisfaction with the friendly and responsive staff, who are quick to resolve inquiries and provide updates throughout the shipping process. However, some customers report issues with pickup logistics, including poor communication and missed pickups, which can lead to frustration. Additionally, there are complaints about unexpected price changes after confirmation. Despite these concerns, the majority of users appreciate the overall experience and value Freightera as a reliable shipping solution. Overall, Freightera is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 654 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 15 |
| Sep 24 | 5.0 | 7 |
| Oct 24 | 4.6 | 9 |
| Nov 24 | 5.0 | 10 |
| Dec 24 | 4.9 | 8 |
| Jan 25 | 4.6 | 10 |
| Feb 25 | 4.7 | 10 |
| Mar 25 | 4.5 | 10 |
| Apr 25 | 4.5 | 16 |
| May 25 | 4.6 | 14 |
| Jun 25 | 3.9 | 18 |
| Jul 25 | 4.4 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They have such great Customer service”
“They changed the prices after confirming the shipment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −8% | 654 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Freightera is #1 of 5 on overall rating in this group.
500 reviews of Freightera. Filter by what matters to you.
Excellent service and value :)
We recently starting using this web-based service. We are happy with the results. All of the people have been prompt, helpful, and friendly. The shipments departed on time and arrived on time. Great Job Freightera !!
we had trouble with a delivery, but Freightera took a part of the responsability when the carrier didn't want too. it was a bit long procedure but they made a nice approved arrangement. Thanks for your customer services
Excellent service, very very very aggressive pricing which is usually better than some national accounts we have with carriers.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This shipment continues a chain of excellent experiences with Freightera. Thanks as always for your help.
Always good. Great support, great rates, and pickup and delivery exactly to schedule. Thank you Sarah and Freightera team!
From the moment I learned about Freightera, the business model was so obvious that it took me no time to sign up and start my first order. Their website has a smooth-as-silk user experience (and that's high praise as I'm a developer!), and it's backed by absolutely perfect service: fast, friendly, knowledgeable, professional. They even have relationships with customs brokerages to make everything a one-stop shop. Most importantly, they provide support after the shipment. Sadly, the carriers are getting worse and worse - almost half of my shipments get damaged and/or destroyed. But, the Freightera team helps me navigate the fallout where previously I had to do it all myself with great frustration. Note: others have mentioned the carriers but that has nothing to do with Freightera - trust me, the carriers are even worse to deal with on your own and you'll pay at least double. With Freightera, my costs are down at least 30-50% and I can finally be competitive. Highest possible recommendation!!!
Freightera has no power to do anything when a 3rd party carrier decides to cheat the system and revises the BOL for extra charges. Even after submitting photo evidence and documentation of a standard Gaylord box, Freightera is limited in their dispute with the carrier. You cannot rely on them when an issue arises. Trust in this platform is lost. Avoid ViTran and their sketchy drivers.
My company Wappa Paddle Boards has worked with Freightera for the last five years. Every member of their team is very helpful, and the website enables easy shipment tracking and invoice payment. If you don't know anything about freight shipping, Freightera will make your life easier.
Very satisfied with the service. I got a quote, was happy with it, the freight was picked up the next day and was delivered on time.
Freightera is a freight marketplace that specializes in providing competitive freight quotes for businesses shipping within Canada and the USA, including cross-border services. The platform enables users to obtain quotes for various shipping needs such as Less-than-Truckload (LTL), Full Truckload (FTL), rail, flatbed, and parcel shipments. With access to over 20 billion carrier rates from hundreds of national and local carriers, Freightera streamlines the freight booking process, allowing users to compare rates and book shipments instantly. Targeting a diverse range of businesses, from small enterprises to larger corporations, Freightera aims to offer cost-effective and environmentally friendly shipping solutions. The company's commitment to customer service is reflected in its high satisfaction ratings, ensuring that users receive reliable support throughout their shipping experience. By promoting low-emission carriers and providing a user-friendly online platform, Freightera positions itself as a valuable resource for businesses looking to optimize their freight logistics.
This profile hasn't been claimed by the business owner.