UK's leading retailer of automotive, cycling, leisure and outdoor products
Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,411 | 82% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.4 | 269 |
| May 25 | 2.5 | 302 |
| Jun 25 | 2.3 | 692 |
| Jul 25 | 2.4 | 367 |
| Aug 25 | 2.5 | 80 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,711 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | — | 1,000 |
Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).
460 reviews of Halfords Retail. Filter by what matters to you.
Booked an on line windscreen chip repair with Staines Halfords, weather meant rescheduling a few times but it was done today. Didn't realise how deep the chip was but store manager Neil wanted to see if it was possible. He did a great job and pleased with the result. Definitely worth £45 rather than go via insurance company. My only observation is the online booking (easy to use) doesn't sync with the relevant expert on site.
Tom at Huddersfield Halfords was brilliant. I came in with my personalised number plates to put onto my new car and he sorted this for me within 5 minutes. Amazing service.
Had a lot of help and support by Jack in your Brighton store when purchasing a bike and he was exceptional with his knowledge and overall help!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Written on CrowdTrust | 2.3 | 300 | 18% | — | ● High |
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.
Wife took a bmw x1 in to local branch to have nearside dipped beam replaced. I had already removed bulb plastic covers and bulb under bonnet in effort to assist in replacement. My wife was advised by bulb fitter I should have left things alone and he was unsure if he could retfit plastic covers to rear of lamp housings. He then agreed to fit the bulb and used the access from the plastic wheel arch liner and even managed to return the covers I had removed which could not be a simpler job. Bill came to £26. Upon return I checked the beam alignment and found the nearside dipped beam to be much higher than the offside.Close examination of the bulb revealed it had been fitted upside down. A year ago my Daughters car failed its MOT in a local garage with the tester stating headlamp bulbs had been fitted upside down. She informed me she had two new bulbs fitted earlier at the same local Halfords in Sudbury.Seems to be a bit of a training is need here.
Fantastic job!! Stroud Road, Halfords, East Kilbride done a great job and went above and beyond to help me with the issue with my car. Friendly and very knowledgeable. Brand new unit. Free coffee while I waited. Thank you!
I ordered 4 Thule Bicycle carriers in October. Good price and arrived promptly however we changed our plans for cycling on holiday and they didn't get fitted for 7 months. Upon opening, I discovered one of the fitting kits was missing. The customer service after this was great. The online chat bot is annoying but after a few minutes, i was told someone would call back. This happened within the hour and I was given the option of purchasing the missing part and given a partial refund - or they would order and then send out. Decided to order myself as I needed it quickly.
Bit of an updated review. Despite them offering to cancel my motoring club membership, they were keen to keep me on "free". I agreed, why not. They downgraded me, send me an email confirming and then still debited my card for the full amount. Team on the phone could not explain why, demanded an investigation and technical explanation.
Appalling customer service, order Jack and axle stands, Jack was missing from delivery, customer service do not want to know and keep fobbing off. Originally told they will sort out in 2 days, but 5 days later, nothing, have contacted customer service 3 times now and keep getting the same scripted replies. Will never use again.
Avoid buying car batteries from Halfords, their warranty only covers a manufacturing defect and not anything else that fails with a battery. I have given up trying to claim for a replacement as its not got a dead cell, it's simply not holding amperage for cranking. The store took it off me, tried to charge it and yet their battery tester still shows it as a rejected warranty claim even though it's only got 100a left out of 500a for cranking, I just skipped it this morning and bought a new one from a local motor factors whom know what they are talking about when things go wrong.
I purchased a front and rear dashcam from halfords a nexbase 320xr fitted by them £210 pounds .now since it was fitted under a year ago I've been to newmrus stoor to have it look at as it does not work correctly the rear camera's don't work I took my car back to the store I purchased it from in grantham lestershire and was asked to wait to some one could look at it 1hr 30 mins later they said I would need to contact the customer services people I was told this by the manager I said to him no you contact them he then said he would phone them he then got them on the phone for me to speak to them asking me what was wrong with it when I all ready to the manager and 4 other staff members who could not bother to look at it as they don't know what they are doing yet happy to take my money sell me goods that are not fit for purpose then to be told oh customer service will phone me really now I'm left with dashcam that don't work £210 out of pocket halfords brakeing the law on not puting this right now going to be puting in a money claim with my local court and I'm contacting trading standards office over this is disgusting. If I was your do not trust halfords to do any thing you your car van etc
During the last 3 weeks I have called customer services 3 times to ask why I was downgraded from premium motor club to basic. I updated my card details, then received an email asking to pay £108. Got onto them no joy. Then a few days later ask to pay £54. or I would be downgraded again. I have received another email saying sorry your leaving us we have cancelled your subscriptions and withdrew your benifits. Customer care is a joke, having called them I was cut off twice but would a like to do a survey while I was on the phone.
Halfords’ customer service is a masterclass in how to gaslight, stall, and avoid accountability. I contacted them in good faith, asking for a simple confirmation of a dashcam fitting to support my legal defence in a parking dispute — a service I paid for at their Leicester Putney Road branch. What followed was weeks of conflicting emails, dodging, and outright lies. As the questions I asked became more detailed, legally supported, and harder to dodge, one advisor after another conveniently became unavailable or “off sick.” Nothing I requested — and that Halfords is legally obligated to provide — was ever given to me. First, Ian told me records didn’t exist due to a system change. Then Harriet said maybe they could find something, but it would be difficult and probably will take weeks if not months. Then Adam after saying all serch have been done suddenly revealed they do have some magic archives — but only after I had already supplied all the info they were now requesting, again. Each response contradicted the last. Every time I pushed for a straight answer, someone new took over. Eventually, they twisted my words and shut the conversation down entirely, saying they’d no longer engage and I’d have to go through their legal team. Let’s be clear: I wouldn’t even be in this legal mess if Halfords hadn’t failed to do their job in the first place. And instead of helping, they strung me along, hoping I’d give up. I’ve reported them to the ICO. I've submitted a Subject Access Request. I even gave them the bank statement, product details, and everything else they asked for — and they still pretended I was the problem. Avoid this company like the plague. You might not realise how badly you need their help until they’re actively working against you.
Waited for an hour in my car with my family at the York Road store. All I needed was a bulb changing and we waited an hour. When we went inside to ask how much longer it would take, we were told they weren’t doing anymore fittings due to the weather. If someone had come out to the car to tell us this we could have avoided wasting an hour on a Sunday.
Great service helpful staff informative. Had my Evoque MOT done at Crystal Peaks autocorrect. Will defo continue to use halfords. Danny was really helpful.
Brought the Halfords Groundhog Tent Pegs and due to the tops being plastic, they just broke and left the peg in the ground, which is not good for the environment or the owners of campsites when they need mow the grass ect. Having to try and get so many pegs out this was rather painful. Spoke to customer service over the phone for a refund as this had left us with no hard ground pegs and was passed to different people/managers which said they could not help over the phone and you have to go in store which we were miles from. I had taken photos ect and they were not interested or understood the frustration. It took numerous times to ask for my money back, was first offered a partial refund which I refused, when they eventually gave me a full refund, this was only made after asking if "I tried to get the pegs out" and this would be a gesture of goodwill and not what they would usually do in my case. Although it was only tent pegs, it goes to show that Halfords only care about keeping your money. They have no care towards customers or would not even attempt to go above and beyond such as offering different pegs to try. I was only asking for my money back and this was made extremely difficult by the team. Even on the reviews for these tent pegs you can see I'm not the only one who got the faulty ones.
Awful pretty much robbed me I tried to cancel my order that is still on store which it says online I can it says cancellation pending then I called customer service they said it hasn’t been cancelled she then gave me the store’s manager number and the number was incorrect absolute joke now I’m in debt with app I used to pay for my order this was click and collect
I had a bad experience with this place in long eaton. They regas my car and charged me 64.99, even though , I asked to check it first . because it is not working. After air con serviced 2024 August in somewhere else. Stop blowing cold air. I thought it might need re gas. Centre manager told they couldn't find any leak on initial check and re gas and charged me. But it was still blowing warm so after re booking to check. 07/06/2025 They said there is a leak on condenser and leak on AC pipe and it would cost us £724.56 total but parts are in back order. So there is a months waiting list. But after taking somewhere else they said you need a auto electrician there is no current goes to pump? And it has full of gas. Auto electrician find a broken cable and fixed it and also said pump is faulty. So after a new pump now air con working perfectly OK and no leak and didn't have to change condenser or ac pipes likes halfords in Long Eaton said to us. And I am out of pocket because of their incompetence and wrong dignosis to take the car another mechanic and auto electrician to my car. That's why I won't recommend this place to anyone.
I've been told by every Halfords in Newcastle upon Tyne that they don't fix semi automatic cars or is it that they have to do it for free because it's still under warranty I told them my car judders when going slow they all said it's probably the clutch but once I said it's semi automatic they said oh we don't touch automatics lol it's the only garage that take my warranty so what am I supposed to do?
Absolutely disgusting customer service was spoken to like a piece of dirt on there shoe I was told by multiple people to contact them very knarky on the phone I'd never ever use these or even Contact these again
Went in with a new EBike, came packaged in bits, steering was slack despite all the bolts being tight. The lads figured it out in 2 minutes, and sorted it out. I'm so pleased and grateful to them. Wouuldn't take even a payment or a few quid for a pint. Brilliant service, many thanks!!!
UK's leading retailer of automotive, cycling, leisure and outdoor products
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