Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.4	1,411	82%

2.4 / 5 overall

1,711 reviews across 2 scored sources

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2025.

Last 3 months: 2.4
12-month avg: 2.4
All-time: 2.4
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Delivery	Trend	Reviews
Halfords RetailThis company	2.4 out of 5 (poor)	100 out of 100	2.6 out of 5 (poor)	1.3 out of 5 (poor)	1.8 out of 5 (poor)	—	1,711
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,999
MSP - Motorcycle Spare Parts	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.6 out of 5 (good)	4.7 out of 5 (good)	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.3 out of 5 (good)	—	1,000
TRUSK®	3.4 out of 5 (fair)	100 out of 100	1.9 out of 5 (poor)	1.5 out of 5 (poor)	—	—	1,000

Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).

Reviews

460 reviews of Halfords Retail. Filter by what matters to you.

2.4ⓘ

Customer reviews (1,711)

0 reviews in the last 12 months

Write a review

Psycho Adam

1 review

Jul 22, 2025

Crap service as ever

Been in multiple times always scruffy rude young men who are to lazy to do they're job. Absolutely shocking service Blackwood store absolute joke of a company.

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David Buck

1 review

Jul 22, 2025

Just one thing after the other with…

Just one thing after the other with this place, it's gone downhill. - Had two new tyres fitted, they broke the brand new locking wheel nut key and scratched my car wing getting the nuts off and made me drive home with only three wheel nuts on one wheel. - Booked for an MOT at a different Halfords garage and they were going to cancel the appointment due to walk-ins which is a disgrace. Made me go away and come back and hour and a half after my scheduled time which I took off work to attend. - Returned a product to the shop and they couldn't refund it as they don't do gift cards anymore and I had to contact customer services. Spoken to four people over 2 weeks, still no refund and the shop kept the product. All round bad. I've spent thousands here over the last couple of years on car parts and tools but it's just not worth the hassle as their customer services are incompetent.

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Sophie

1 review

Jul 22, 2025

3x3 Tiger tool tower - no roof - useless

I bought a 3x3 Tiger tool tower. It arrived minus the roof panels. Despite numerous calls to ask for an update on how this will be resolved, it's been 12 days now, nobody has called to give me an update. When I call they say it is under investigation. I was promised a call back last Thursday before close of business. Nobody called. I called just now and was told a specialist team are investigating and to wait another 48 hours. I have exercised my right to reject the product within 30 days of purchase. They have told me I need to call the courier to arrange a pick up. How ridiculous. It's their courier, their faulty product, they should call them. I've been inconvenienced enough already. Not to mention out of pocket by £430. I have never had such a stressful and unpleasant experience. I feel utterly robbed.

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Month	Average	Reviews
Apr 25	2.4	269
May 25	2.5	302
Jun 25	2.3	692
Jul 25	2.4	367
Aug 25	2.5	80
Sep 25	5.0	1

Halfords Retail reviews & trust report

Halfords Retail has a poor customer experience.

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Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 166 positive reviews

Top complaintsof 330 negative reviews

How it compares

Reviews

Customer reviews (1,711)

Crap service as ever

Just one thing after the other with…

3x3 Tiger tool tower - no roof - useless

Alternatives to Halfords Retail

BJS Home Delivery

MSP - Motorcycle Spare Parts

ThePackengers

TRUSK®

Skoterdelen

XLMOTO España

The CrowdTrust Experience⭐

Very unhelpful staff

Can’t get through to anyone on the…

Update your web site

Absolutely terrible delivery

Dont Shop at Halfords

Excellent all round customer service…

Very poor customer service and complete…

Absolutely useless service

You wont get your money back

Parking

nearly a week and still no VAT…

15” halford nebula wheel trims

Bought a NEW bike, apparently

Jason at Cheltenham was a real star

The bike hut customer services in Brixton was unhelpful

Agree with others not the business it…

No reasonable way to cancel membership subscription.

About Halfords Retail

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