Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
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Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
1,711 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.4
1,411
82%
2.4 / 5 overall
=
1,711 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
2.4
12-month avg
2.4
All-time
2.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
2.4
269
May 25
2.5
302
Jun 25
2.3
692
Jul 25
2.4
367
Aug 25
2.5
80
Sep 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 166 positive reviews
Customer service63%
104 mentions
Helpful support42%
69 mentions
Friendly staff25%
42 mentions
Fast & efficient15%
25 mentions
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
On “Customer service” · Aug 30, 2025
Top complaintsof 330 negative reviews
Customer service52%
171 mentions
Payment issues21%
68 mentions
Refund19%
62 mentions
Cancellation15%
51 mentions
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
On “Customer service” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Getting dash cam fitted at weedon road turn up early get told to wait till 9:30 fine put car under canopy then they have fitted to obd port without my permission as it should be on a non permanent feed as permanent feed will drain your battery on the car staff are rude very unhelpful truly would not recommend and when I wanted it removed as it hadn’t being done the correct way they wanted me to pay. Removal fee for their mistake and not communicating with the customer
Absolute joke of a company, Ordered a baby bike seat to one store and a new bike to be built in another store.
Baby seat was click and collect for next day (Sat) all in stock no issues, Bike to be built on the Sunday for 1.30pm.
Called Sat to say the seat was a display model with parts missing so will have to order (No problems at this point).
3pm on Sunday heard nothing about the bike considering I could pick it up at 1.30pm spoke to the chat who said not even started building it yet, and it will be ready when its ready there short staffed.
Ready when its ready?? How does that help anybody I needed it for the time I picked and paid for. Due to this issue I asked the adviser to cancel both orders, I was refunded for the bike but not the seat, I spoke to chat again on Wednesday who said its on manual order we cant cancel it will be in today. I was then called that day and told my items not on the delivery but it will be in Saturday. Its now Saturday and spoke to Chat again and told we think its in store but its not "Boxed" whatever that means and somebody will be intouch within 48 hours. What an absolute Joke and waste of my time, 2 weekends I have been trying to get out on Items I should of had last week I just want my money back to go and shop elsewhere.
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Halfords ruined my Raleigh Evo and then doubled down with appalling customer service.
I paid £1,400 for the bike, along with a year’s care plan. When I took it in-store for routine servicing, they used the wrong grease, causing serious damage. The bike had to be stripped and rebuilt — and even then, it wasn’t safe. I later slipped off the brakes and fell.
When I returned to the store, I was met with shockingly rude and unprofessional behaviour from the manager. I then contacted customer services, provided clear evidence, and still they sided with him without properly investigating.
This company is, in my view, a complete joke — a textbook example of how not to handle complaints. Their service is not only poor, it’s embarrassingly dismissive of paying customers.
As a journalist, I’ll be making sure people hear about this. I’ve boycotted Halfords since, and I’d urge others to think twice before trusting them with high-value.
Ordered a bike for delivery. Order didn't go through but they still took payment!!
Contacted customer service via chat only to be told someone would be in touch within 48 hours, 48 hours of no money to buy a bike elsewhere
I have an ebike (not from Halfords) that has an issue that I thought they would help with. First I was ignored by an assistant who was busy talking with a colleague at the only till. I had to be brought to their attention by a customer at the till! Next he told me he didn’t know anything about bikes! After explaining the problem to an apparent lady manager I was told that they cannot help with any non-Halfords bikes. They are the only bike shop in Dorchester, Dorset. What a shower!
A huge shout out to James( manager in bike store) at Halfords Hedge End. Sorted my bike which I had purchased, super professional and friendly. A pleasure to deal with. Steve
Chris at your Cromer branch was amazingly helpful. We had purchased some stick on fixers from Wisbech branch which allowed the number plate to fall off. Not only did Chris replace the fixers he came to our car and fitted our number plate back on securely. Thank you Halfords and Chris.
Fantastic service that was delivered on multiple occasions by the store manager Dave at Sheffield Queen road branch. Absolute gentleman helped us out when we was in need. Can't recommend him.and his store enough. Thanks again
Excellent customer service at the Pontefract branch l
A huge thank you to Jordan at the Pontefract branch today! Absolutely fantastic customer service, a real credit to the store. We called in for some inner tubes for our cycles and Jordan had excellent knowledge he was happy to share with us. The store was well stocked, clean and easy to navigate. Very happy with my visit today, thank you!
This morning I visited Halfords Rustington store to buy a child car seat for my 3 year old grandchild. I was told that no-one was available to help for at least 30 minutes, so I agreed to go and do some other shopping and come back later. I returned to the store about an hour later and asked again for help with child seats. A sales assistant, who said he wasn't trained in child seat sales, contacted a colleague and asked him to help. I was told to wait a minute, but the trained colleague never came to help me. I asked again and explained that I had already visited the store earlier and been told to come back later. Again, I was told that the trained person would be with me in a couple of minute. Other people came into the store after me, wanting things like replacement brake light bulbs ad rubber seals and they were seen by this person immediately, while I and my 3 year old grandchild stood waiting, being ignored in this hot weather and having already been sent away once. It became obvious that no-one was going to help me, my little granddaughter and I were tired and thirsty after being out all morning in this heat and having so much of our time wasted in Halfords, so I gave up and left the store. I still have do not have the child car seat I wanted to buy. In addition, there is a sign on the wall in the store which states "free fitting on all child seats", but I was told they would not fit the seat for me. I was polite at all times and I do not understand why I was treated so shabbily. Halfords has lost my custom permanently. They have nothing in stock that I cannot buy elsewhere, so I will never shop there again. I just want to let as many people as possible know what a dreadful business Halfords is. I wish I could give them less than 1 star.
Jasper, Ed, Dan and the team at Halfords Maidstone Aylesford Retail Park offered the most amazing service. They were very knowledge of their product range, understanding of requirements, patient and considerate of budget restraints (Halfords genuinely do offer amazing prices for cycles). I would highly recommend Halfords for good quality bikes at competitive prices and the service is top notch and I should know I work in high end hospitality. 5 Stars*****
We are very pleased with the service we received at Halfords (Abbeywood, Bristol). Friendly staff and all the work done to our satisfaction. The day after our MOT the car developed an unrelated problem and Dave arranged to take it straight back in and get the issue solved.
Big shout out to Dave and his team. We are very grateful for the excellent service provided
If I could have had the option not to select any stars then I would have; one star is too much to rate the absolutely appalling service I've received. Incompetent staff in store, a team of "experts" online that cannot answer questions anymore than I could if I looked on the website or tracking app myself. A store that despite 5 requests for a call back and contacting them directly myself 26 times from 8:30am until 11am I have still not managed to speak to them about my order. I've never known such dreadful service anywhere and I shall never be purchasing anything from Halfords again.
This issue is in the back of the first complaint as they did not have my order ready for installation when I arrived - despite them sending confirmation that it was ready in store. No apology, no nothing. Requested a refund of my full order which was messed up and took a week to sort and I then ordered from another store - I considered at this stage that it may be the store that was an issue - I now realise it is the whole company that is just disorganised, incompetent and uncaring.
Given the reviews I've read on here I am not the only person to feel this way. Just appalling and unacceptable.
I booked to have my windscreen wipers changed , done by Rob at Halfords Aintree centre. He completed the job quickly with no wait. He gave us information and advice that was extremely useful . My daughter bought a roof box from him and also received exceptional help and advice. We would choose Halfords in future. Gill Sanderson
I supported a person to buy a bike from Enfield Southbury Halfords, using a Community Grant voucher. I just wanted to say how helpful the member of staff was, and how much this was appreciated, both by myself and the person I was supporting. They were understanding and patient and above all, allowed the person to take their time and change their mind several times, without rushing them. This took understanding and made the experience very positive for the person. Thank you!
Bought a scooter online for my son which turned out to be faulty. Have had no reply from Customer Service for 10 days despite them saying I would hear in 24-72 hours. Phoned them again and was told they would look at it as a priority and get back to me in 24 hours. That was 4 days ago. Unhappy son, angry dad. Avoid Halfords!
I want to thank and compliment Andrew, Tahir and Nathan at your Enfield branch. They went above and beyond on Monday 14 July fitting brake lights to my car - which gave them a bit of trouble, but they remained professional, courteous and determined to sort it even though it was past 8.30pm.
They are an asset not only to the branch, but your organisation.
I ordered a Tiger Shed, waited months to receive it and they forgot to send the roof panels.
It's been endless phone calls with Halfords and we still don't know what is happening.
This Shed was not cheap and I expected better customer service.
