Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
Katie deserves a special mention she was full of knowledge about just everything and was super patient and nice. She was doing the in-store craft and was amazing with my two daughters I will return just because of her
One Monday I went to Michael to buy some supplies for art. After I paid the cashier ask me if I m a member. I give my email but unfortunately becayse U was distracted I left my wallet. When I back to the store and get my wallet back I discover they took all the money was inside . They no left even the coin . I was very disappointed I hope the person did that realize How wrong it was...the manager and cashier wasn't unhelpful and they said no one took the money . Was a big lie...
If you were looking for party supplies and crafts to do, Michaels is the place to go
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
I cant get this horrible site to stop sending me Email. I have reported them. Blocked their emails. Even unsubscribed. They are literally harassing me at this point. I have never shoped att this site and i never will!!!! Nothing helps this is the worst emailspammer i have ever encountered.
The products I needed were easy to find and priced well. I also used a coupon from the app and had a great chat with the clerk.
I went shopping at the location in 19123 W Lake Houston Pkwy, Humble, TX 77346 and the cashier Lucy, was so nice and helpful. She made sure I found everything that I needed and made sure I had the help I needed as well.
I needed to buy a sewing machine quickly, so I ordered online with the option to pick up in store. I haven't received a statement of order cancellation or anything and kept on waiting for the email to notify me to pick up my order. Then, I call customer service and find out that my order have been cancelled due to a problem with the payment method that I used, which is ridiculous since I have used PayPal and I purchased things from Amazon on the same day and it works perfectly well. It is a first time I experience something like this. If you are going to cancel my order, I should receive an email right away, so that I know what is going on. Avoid this store if you can, it will save you some time and energy.
Cashier Stephanie at the Mankato, MN store is always extremely helpful and friendly! She makes sure you remember to enter your rewards, and makes people happy by saying something positive. She makes shopping there fun, and does an awesome job!! My only complaint is that I didn’t get the email survey, and I’m not sure how to let anyone know what a great team member she is! I don’t know her last name, but she deserves a bonus!
I did a survey for Michael’s. So Michael send me a coupon five dollars off $15 more in store or 25% off an online purchase. I tried to use the coupon two times and neither time could they get to it to work. I called the 800 number who said it was valid. I went back to the store they said it was not valid and it still wouldn’t work so then it expired. I called the one 800 number and they would only do the 25% off online. I never shop online I only go to the store. michaels has really gone downhill especially since it was bought out by a company from Canada. I have continuously raise their prices and the quality of their products and service has declined. Up at Hobby lobby it’s a much better store. Won’t be shopping at Michael’s in the near future. So Walmart sells the exact same frame that Michael’s sells and it’s four dollars less at Walmart it’s exactly the same
At first I had a sales associate at the checkout counter do a price check on something. I asked her where the list price with percentage sales amount were located. She didn't seem concerned the price list with 40% amounts was not posted ANYWHERE in the store. These lists are usually posted on every other isle. It truly helps to calculate the amount I actually spend and is super convenient. The first sales associate at the checkout counter seemed to care less. Rather than walk out, I walked away to try and find what I was looking for. I said under my breath, guess I will do the math on my own accord. Turning point....While I was looking, a young sales associate on the floor that was stocking came by and asked if she could assist me with anything. What a difference she made. I spent more because of her. Lucky me, she was at the check out so I got in her line. Again, she helped me find my reward vouchers in my phone. I scored discounts, leaving super happy! This sweet girl went beyond and made up for the one girl at the checkout counter that seemed to care less. I apologize for not getting her name but I will the next visit!
After paying over $300 for a fram, I was not treated as a valued customer. Michael's Waldorf management has Very poor time management skills. After being told on four different occasions when my product would be ready, I reached my patience limit. I was given 4 different excuses when my order would be ready, and I believe all of them. I placed my order 3 weeks in advance. When I visited the store to pick up my order, I was met by One sales associate who was very flipped, and treated me with dis-respect, she replied, "we have been very busy." I will never do business with Michael's custom framing again.
I am a professional artist. Several years ago, I had to stop buying gallery wrapped canvases at Michaels due to warping. I started back a year ago.. but have had to stop again due to warping as well as loose stretching.. If you look at their new images of gallery wrapped canvas on their website, they have added dimples to the edge of the canvas showing this problem, which tells me they know and accept the issue. Many you can’t correct even with a spray bottle of water and a hair dryer. They used to be a good value, but no longer are.
When I need something in a hurry . Micheal's is the first place i look .. most of the time they have what I'm looking for ... grab it because they sell out fast ... I would like to see more variety in the beads selection..
You need to hire more ppl like Mary Jane from your Bethel Park PA store!
I went on a Monday night looking for tee shirts. Maria, a store associate saw my hands were full and promptly found a cart for me. She asked if I needed help finding anything. She apologized for the slight disorganization of the shelves and explained they would be reorganizing soon. I love crafting and I love Michael's. Maria just made my experience good enough for me to write a review! Good hire Boynton Beach Fl!
Placing a purchase online for $54.55, ok that's fine. Waking up the next day to have not only the charge of $54.55 on hold in my account but also one for $47.67 on hold. Call customer service to be told it'll fall off in 3 to 7 business days is crap. I had a purchase of $54.55 so put a hold on that by all means but you are holding over $100 in my account pending which is enabling me to pay my other bills and there's nothing you can do. Ridiculous and you just lost any future purchases from me or my family.
I am a recent bilateral amputee above the knee I can't get out and go shopping so I did the Michaels online order but should have cost me $172 they tied up over $500 of my money for 7 days items all shipped at different times came in at different times and then one item never made it and another item came in broke they were helpful on replacing what didn't come and what was broke and one item came in just completely wrong and they fixed it but the fact that they tied up money that I couldn't use was uncalled for people on a fixed income can't live like that company really needs to rethink their policy and when they charge you something that needs to be it
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
This profile hasn't been claimed by the business owner.
