Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
An associate named Mikaleigh just assisted me at the Promenade Michael’s store #9023. She was so extraordinarily kind and helpful. She is amazing!!! I purchased flowers and a basket for my deceased twins grandchildren’s cemetery, and she went above and beyond to help me. So thankful for Mikaleigh’s assistance today💕
Often, items listed "on sale" are out of stock or have been discontinued....easy to put something on sale that is totally unavailable! Some cashiers need additional training; on a recent visit, I did receive my vetran's discount, but the cashier shorted me $1. on the change. She simply dumped the change into my hand instead of counting it out to me. $1 short, wiped out my discount....please train your cashiers. I did not discover the error until I had left the store, so I couldn't just go back in & tell her about it. Guess I've learned a lesson about checking my change in front of the cashier!
My husband had purchased on line a Circuit machine for a Anniversary gift for me , you can imagine my excitement when it arrived, tryed to install it using utube on 3 devices (without a Manual as non in box) for hrs finally I called called into customer support calmly explained my situation …..1st lady I was hung up on and afte 4 more calls , I given the complete run around , I called called in 5 times , each time being told a either email would be sent out immediately to return UNUSED item or told I had to contact Cricut themselves going through a series of troubleshooting with them & then if no success I needed to receive a letter from them to return NEW faulty $447.00 machine …, I was appalled i finally emailed customer support and someone there emailed back saying she apologized and I was given wrong information and with receipt I could make the hr drive to closest Michaels to get full refund ! I went and they were wonderful , so polite, I will NEVER make a on line purchase from Micheals again due to this very negative experience…. I’d strongly advise caution with dealing with them for anyone buying big ticket items …, & if there was a minus star, I’d of given them a minus -*10. Disgusting customer service.
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
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CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
Hello, My name is Jared Clark. I was at Michael's today to pick up an order I had made online. The order had to be reshipped for some reason but aside from a few days late, I was able to finally pick it up. When I went to pick it up, I was asked to wait for a manager's verification. When she arrived, she made it clear that I shouldn't have had this order sent to the store and in the future to have it sent to my home. The issue being that the store had no way of contacting me or even to scan in the delivery, due to it not being delivered by UPS. She was polite but firm that any orders like this need to be delivered to my home. That is a problem for me. I'm not currently living in a residential situation. I am homeless, but in my unfortunate circumstances I have been able to learn from the ordeal. I have tapped into my artistic side recently & have discovered I'm quite good at cosplay. That's actually being modest; I would consider myself advanced. Even using the underbelly of a bridge as my home/workshop I've been able to create some very interesting and magnificent suits or costumes. And I'm actually going to my city's version of ComiCon this year, called SiliCon in San Jose to see if I can "play with the big dogs". None of this is useful to you, so I'll move on. The point is that I don't wish to make anyone's workday any worse than they already can be. I know the stresses of retail and the people who do it never get paid enough. I do however need to purchase product from your company. When making cosplay, EVA foam is kind of a requirement. I explained that there was nothing on the website stating where I was required to send certain orders, but that I understood and would try a different approach next time. Perhaps you could suggest another idea for a place to have my Michael's order sent for pick up, other than a home address which I don't have? Maybe the company could introduce some other methods of accepting deliveries for the customer? Anyhow, thank you for taking the time to read thus far. I hope you have a good rest of your day. Sincerely, Jared Clark
Cathy at store #2022 on Pine Ridge Road Naples FL 34109 was so wonderful helping me and my mom check out with knitting and other crafts supplies. Great person, very patient, sweet and knowledgeable. Thank you so much, Cathy ❤️
I love Michael’s decorations the staff is always ready to help you!
Going to Michael's is like going to a toy store for crafts. I could spend hours there. I was very pleased at the selection of EVERYTHING especially the tie dye supplies. Michael's is a fantabulous store...the only draw back is the prices of some items. They can be very way overpriced but if you're looking for to make a unique gift then Michael's is the place to go.
I’ve visited the #3623 / 2210-F branch, and would like to commend both Derek and Orianna for their great help and professional assistance.
On a recent trip I stopped in the Pooler location by the Tanger outlets. The employees were very friendly especially a lady named Candy. She did not treat me like just another customer but took the time to ask engaging questions. I really appreciate in this day and age good customer service.
I visited Michael's store today and was very pleasexwuth Victor and Trey ant Michael's sotre # 5725. They are very technical sound and knowledgeable. I thank them for their kindness!
PAIGE was amazing at checking us out she was gentle with my wood and butterflies ( I have came home from a craft store and my wood be cracked from them bumping it in the corner of counter ) she made sure we found what we needed and ask questions that made the check out go smooth
So after receiving 4-5 emails a day from Michaels after signing up with their news letter, I finally received an email worth looking into. It said that I had a coupon for 40% off one item. So I drove 20 minutes to my nearest Michaels chose an item that I wanted and went to the till to pay for it. I showed the person at the till the coupon for 40% off and they said that you had to click on the 40% coupon, and when I did that coupon was replaced with a different coupon for 30% off which I was allowed to use. How is this not false advertising, using a coupon for a certain amount as click bait to get people into your store and then saying yeah we didn't mean it? I asked for help with this and no one at the store was able to help. What is the sense of having employees if they cannot or do not have the ability to help the customers? Anyway my initial point was the fact that Michaels is in the practice of lying to their customers through false advertising. I would rather pay more at an independant store than at a store that does not have any integrity. That is why I have decided to never shop at Michaels again.
I had the best customer service experience today while getting a painting framed at your Merritt Island FL location. I was framing a water color painting, making my choice of frame and mat especially important. Victoria (super friendly with a tasteful dinosaur tattoo on her right forearm) was very patient and helpful spending time with me going over multiple frame and mat combinations. I very much enjoyed my time spending money in your store. Please give Victoria K a fat bonus as she and her boyfriend want to find an apartment and move out of her parents’ basement. In all seriousness, she is an excellent employee. Congratulations on a fantastic hire.
Best customer service THANK YOU CHANDERA FOR ALL THE HELP YOU GAVE ME. BEST MICHAEL'S STORE AROUND #1245!!!!!
I’m disappointed Michael’s. My daughter filled out an online application and your company forces applicants to submit their race and ethnicity. Most companies - if not all but yours - give the option to “decline to answer” or “prefer not to say.” Shaking my head at this one… hope your store values diversity.
Went to Michael's today and just went shopping for two things. It was very nice and peaceful and a very nice woman allowed me to let me go first in line. Was then introduced to an old woman. At first, I didn't really mind since she was old and she asked if I had a phone number. I thought she would input it herself but instead told me quite rudely to input it and embarrass/pressure me and press it in without even mentioning it the first time. Now, it may not seem like a big deal overall at first but I did not feel so welcome by her presence. Rather, I felt quite uncomfortable, pressured and even overwhelmed. She was also quite speaking fast so it was hard to hear so I just agreed quickly to what she said and got it over with. I must say, if I were to go back to a Michael's, I hope I get a cashier that is more so welcoming and not as pressuring as the one I have gotten this trip there.
Was unable to find correct sizes of shirts for a project. Team member was near and helped us find what we needed.
I received a 20% rewards coupon in the mail for an entire purchase for items that were either on sale or for regular priced merchandise, and which can be used in store or online. I selected two frames. When I went to pay for my online cart, the discount did not come off. So i contacted customer service via chat. I provided them with the two item numbers I was trying to purchase, and after wasting a total of 37 minutes without a resolution, they advised me that the discount did not apply to clearance items When i explained that neither of these items were clearance, they then came back with that the discount did not apply to BOGO . I explained that neither of my items were on-line BOGOs and were just on sale (covered in the coupon terms). I further explain that coupon was not working for ANY items on line, and asked why? The rep 'Shawn G' replied, "I don't have an answer for that but you can place the order online and give the cashier your coupon" (defeating the entire purpose of purchasing on line for delivery). When i complained that this was unacceptable and that I wasted nearly 40 minutes on the chat without an acceptable outcome, Shawn G replied without a morsel of empathy, "Is there anything else I can help you with today"? this poured fuel on the fire, but I just let it go and went online to Walmart. Aside from the horrendous customer service, based on other Trustpilot reviews, it appears that Michaels is engaging in some type of bait and switch-type behavior, by sending me a coupon to entice business, but then not honoring it and making false excuses initially as to why the coupon did not apply.
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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