Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
The whole process of ordering my EV has been very straightforward. The website is easy to use and clear and I worked with Charlie at Octopus EV's who was very helpful and not pusy in the slightest. He helped me with all of my queries and numerous re-quotes to get to my ideal vehicle. I'm currently waiting for the vehicle to be delivered but so far everything seems to be on track.
I am thoroughly impressed with Octopus EV, as they have exceeded my expectations. I recently acquired my first electric vehicle through their Salary Sacrifice scheme, and the entire process was seamless from start to finish. My initial interaction was with Josh, who provided a detailed explanation of the schemes and their benefits. Despite my numerous pre-sales questions, Josh was patient and thorough in addressing every query. Once I decided to proceed, Lewis efficiently managed my order with exceptional professionalism. The response time to my inquiries was remarkably quick, and the entire process was handled smoothly, culminating in the delivery of my EV without any issues. I am delighted with the service and would confidently rate Octopus EV a well-deserved 5 stars.
Harry our coordinator gave us answers to all our questions, got back to us quickly when we contacted him with queries. Another member of staff picked up our email when he was on holiday and the whole service felt very connected. Our car was delayed several times and he kept us up to date. The service was not to be faulted and it is good to know that the contact is available even after delivery. The installation of the charger was very efficient and the installers were polite, tidy and respectful
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Low touch and simple. From the initial point of finding the right EV to receiving delivery and everything in between, the process was easy, simple and I was kept up to date at every step. Fatimah, the representative, assigned to me was very helpful, very responsive and and did exactly what she said would every single time.
Octopus were very helpful when I was deciding to go for a new EV. Communication was good across the whole process which I might add was very simple and east to deal with.
The consultants i dealt with, Amy & Lydia, were amazing throughout the whole process from initial quote to contracts assigned, to order and then delivery were amazing. They always came back to me on any questions I had, and I had a lot!!. The communication from Octopus during the whole process was very efficient, and for my first electric vehicle lese contract made everything simple and did exactly what they stated. I'm extremely happy with my new electric Mercedes EQA
Having ordered an EV with Octopus, the entire experience has been great, everything went like clockwork. Everything happened when I was told it would happen and have now received my new EV. All staff I encountered were extremely helpful and friendly. Special thanks to Tom!
After dealing with a few different agents in the beginning, it settled down when Pankaj took over and managed the process impeccably from beginning to end
I recently took an EV lease from Octopus. Right from placing the order to delivery of the vehicle was a smooth process. Unfortunately the car which was delivered had a number of problems and had to be returned a couple of days later. This is when I experienced the efficiency of the fantastic customer service at Octopus EV. Debbie Atug was incredible working behind the scenes to secure a replacement vehicle. I was kept informed throughout the process and I am very pleased to have received a much better vehicle at the end. Thanks to Debbie and all at Octopus EV team 😊
New damage appeared between collection and the final damage appraisal that they are trying to charge me over £1000 for. On collection an appraisal was done which I signed for. 2 days later after their final damage appraisal they are trying to charge me for a new windscreen due to some scratches that have suddenly appeared. These scratches were not there on collection, the person collecting checked the windscreen and only flagged a small chip which had previously been fixed by octopus. I’m returning the car due to redundancy, I can’t afford to pay £1k for someone else’s damage. I certainly won’t be getting an octopus EV at my next company.
From my initial enquiry to the moment the car was delivered, the entire process was seamless and efficient. Despite speaking with several different team members along the way, everyone I dealt with was consistently friendly, attentive, and knowledgeable—which gave me real confidence as a customer. I’m genuinely impressed with Octopus EVs and wouldn’t hesitate to recommend them to anyone considering leasing an electric car.
Easy process. The whole process was undertaken on line, I hadn't even taken a test drive, but the process of leasing an EV car through my company with Octopus was very easy, with people on hand to answer any questions I had. Helpful videos are provided to teach you all about your new vehicle, the charger and how to handle public charging. Tom (Charger Installer) and Shaniece (Customer Ops) were very helpful (and patient!) and their service didn't stop once the car was delivered and the charger installed, I know I can contact them if I have any questions or problems. I now have a very lovely EV Car, something that I never thought I could afford and it was a pleasure dealing with Octopus.
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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