Wonderful
Bryony has been so helpful and made the process really easy. Nothing is too much trouble and all sorted really quickly. She is a star! Octopus overall have been fab.

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Bryony has been so helpful and made the process really easy. Nothing is too much trouble and all sorted really quickly. She is a star! Octopus overall have been fab.
End to end the CX was second to none.
All the team at Octopus have been fantastic throughout the whole process - very responsive to queries, very knowledgeable and patient to explain details of the process, very friendly and approachable. I would absolutely recommend Octopus EV!
Seemed very easy the second time around, probably because it's not my first car
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Great experience with Octopus EV. They answered all my questions and delivered the car to my doorstep. Smooth and stress-free!
If I could give no stars I absolutely would. This relates to the aftercare service following a no fault car accident. I am on day 4 of having no vehicle, 3 days unable to work. We were told they would organise a car day 1. Call octopus repair and replacement line FMG to be told octopus have not confirmed it’s their vehicle. This took 2 days. Today day 4 they’re offering me a petrol car only. I drive an EV obviously and made that clear from my first call with them. I have chased calls constantly every day. Whilst every member of staff is terribly professional and empathetic nobody has resolved the issues in a timely manner. We were told we’d get uber vouchers sent immediately £30 day whilst they sorted this problem-none recieved. Absolutely shambolic service.
the services goes smoothly and perfect as expected and the delivering driver really took his time to making sure every details is well understand by me as required.
Helpful and professional. Kept me informed and always on hand to help answer any questions
Called up to order a car but my company wasn’t signed up officially with them I spoke to a guy called ( Ben Jarvis ) he was great stuck by my side and helped me through it over the course of waiting 3 months kept in touch to check if the company had signed up yet and any questions I had or any problems I came against he FIXED honestly great person to chat to and great help he needs a PAY RISE!!! normally speaking to people that’s to do with sales becomes harassing and annoying but this guy genuinely wants to help and has your best interest so because of this I have ordered a car and will definitely be vouching for octopus cars what a great experience!!!
Superb customer centric experience. Proactive help all the way through the process!
I just want to say thank you to Andrew at Octopus EV for his outstanding customer service and support during some issues we have had with Ford UK. He has had a great level of communication and gone above and beyond to resolve any hurdles we have had. Thank you to Andrew and Emma who have both been a real asset to Octopus Energy.
Robyn made contact by phone very quickly after I'd placed my order, providing important information very clearly, and explaining what would happen next. Promised an e-mail would follow, and it did. Kept me updated through the process and able to answer all queries. All in all and excellent service. Very helpful.
Wonderful experience start to finish from initial lease inquiry through to delivery of EV and installation of charger. Communication to from octopus is excellent and ownership taken by Emma when I had an issue with my car was first class. Very happy thank you octopus
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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