Great customer experience
Robin Mehra went above and beyond to ensure that I had a positive experience. We now have two cars via OctopusEV and would highly recommend them.

Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
Octopus Electric Vehicles receives overwhelmingly positive feedback for its exceptional customer service and straightforward processes. Reviewers frequently highlight the helpfulness and responsiveness of the staff, with many praising specific team members for their support throughout the car ordering and delivery experience.
Customers appreciate the clear communication and personalized assistance, making the transition to electric vehicles smooth and enjoyable. However, a small number of reviews express dissatisfaction, citing issues with the overall experience and delays in communication. Despite these concerns, the majority of consumers report a fantastic experience, emphasizing the quality of service and support provided. Overall, Octopus Electric Vehicles is regarded as a top choice for those looking to transition to electric vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,002 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 20 |
| Dec 24 | 4.8 | 116 |
| Jan 25 | 4.8 | 126 |
| Feb 25 | 4.5 | 64 |
| Mar 25 | 4.6 | 152 |
| Apr 25 | 4.9 | 237 |
| May 25 | 4.8 | 109 |
| Jun 25 | 4.8 | 126 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Absolutely fantastic customer service”
“I signed a contract under their EV scheme, received insurance documents, the car handbook, and even got a confirmed d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: Octopus Electric Vehicles is #1 of 5 on overall rating in this group.
500 reviews of Octopus Electric Vehicles. Filter by what matters to you.
Robin Mehra went above and beyond to ensure that I had a positive experience. We now have two cars via OctopusEV and would highly recommend them.
Honestly, I was pretty nervous moving into EV's but Octopus held my hand through the full process, from stock and ordering with Sheldon, to an epic and super-tidy charger install by Darren, to the ongoing comms from Sara and the other Octopus EV team members. Literally, everything went smoothly, which is rare these days. Since taking delivery of my shiny new Sealion 7, I've never had to wait for long responses or search through FAQ's etc., the focus has remained on me as the customer. And to top it off, I get super-cheap and greener energy from Octopus too, so it's a win for me AND the planet ;-) Thanks team Octopus :-)
Excellent service from start to delivery seamless with every question answered in a swift time, friendly non pushy staff at start made the process a dream.
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Christina was organised, on the ball and really helpful in making sure I got my new car as close as possible to when I needed it. There were some hiccups with the dealer that delayed things but this was not reflective of Christina/Octopus EVs.
Great experience from start to finish. Aaron kept me up to date with the process and always swiftly responded to any queries that I made. Would highly recommend.
Quick thanks to Ben Jarvis who's helped guide me through the process of ordering my first EV. Ben's answered my questions quickly, honestly and factually, not at all sales like...in a good way! He ensured I've got all the facts I needed, including answers to questions I hadn't even thought of. I've enjoyed the process so far, but can't comment on the car since that arrives in a couple of months. But so far so good!
I was very wary initially about changing to an EV, i have heard so many negativity about them. about carrying out my own review and research, it alleviated these concerns. Then it was just choosing the car i liked. I found Octopus, and they made my journey into the world of EV an easy one. The Octopus team helped me through the process and i eventually chose the BYD Seal Excellence. from the point of agreeing on the car, the whole process has been very smooth, Octopus were in constant contact to ensure i was updated and kept informed of how things were progressing. Cameron the electric charger installer agreed with me an install time, again Cameron arrived on time and explained the install process, and carried out the install very professionally, Cameron was as i had hoped, polite, professional and patient Tom in their Customer Care team was very helpful. The process of organising the insurance was also as smooth. Come the day of delivery, Colin arrived as planned on time, Colin walked me around the car, explained how it operated and ensured that i was fully satisfied prior to me signing the paperwork. I can highly recommend Octopus as a company to get your EV from, i have even changed my electrical supplier from EDF to Octopus, so everything is tied up in a nice bow.
The Octopus team and Rome especially did everything they could to make the process of ordering and receiving the car as simple and straightforward as possible. They followed up and made sure that everything was perfect - well done Rome and Octpus!
Going above and beyond! I would like to thank Sophie Rhind so much for all the help and assistance she's given to me from our initial call in mid-May to today, where I signed on the dotted line and ordered my new VW ID.3. She's been responsive, knowledgeable, diligent, patient, consistent and always approached every interaction with positivity and cheer! A fantastic achievement. She's hand held me through each step and choice to ensure that it matched my requirements and budget. I have I felt reassured to be dealing with such a professional organisation that had my interests at the heart of what they do :)
Jess at Octopus Electric Vehicles made the experience of selecting an EV effortless. Nothing was too much trouble. Her calm and thorough approach made sure that I always felt supported. No hard sell, the decisions were my mine, as and when it was right for me.
Brilliant customer service from Octopus Electric Vehicles. My car had some damage done to it outside my home and was referred to a local garage. A delay was encountered for the repair to commence due to some confusion over a locking nut for the tyre. Car was eventually repaired and a complaint was raised to Octopus Electric Vehicles. A Mr Andrew Hammond from Octopus Electric Vehicles commenced an investigation into the delay for the repair and came back with a very successful outcome for me, for which I was very grateful. The service from Andrew was excellent, professional, knowledgeable and showed gratitude humility in dealing with the complaint. 1st class service from Octopus Electric Vehicles. Them aim to please.
Al the information given was realistic and accurate, I did have to chase to make sure I was kept inthe loop
Absolutely fantastic customer service. Constantly kept up to date with plenty of support in place. Nothing is to much to ask with this team. # standard setters
Octopus Electric Vehicles is a company specializing in electric vehicle leasing tailored for personal, business, and salary sacrifice arrangements. Their comprehensive service includes not only the leasing of various electric vehicles but also associated products such as home charging solutions and access to renewable electricity through Octopus Energy. This integrated approach allows customers to benefit from cost savings and convenience, making the transition to electric vehicles seamless. Targeting both individual consumers and businesses, Octopus Electric Vehicles aims to simplify the electric vehicle ownership experience. By offering a "Power Pack Bundle" that includes free home charging for the lease duration, the company addresses the needs of customers seeking efficient and sustainable transportation solutions. Through expert advice and a single point of contact for all related services, Octopus Electric Vehicles positions itself as a trusted partner for those making the switch to electric mobility.
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