ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options. With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
ParcelABC receives a mix of feedback from its users, with a notable 73% expressing satisfaction. Many customers praise the service for its fast delivery and competitive pricing, highlighting experiences of timely arrivals and great customer support.
Reviewers frequently mention the efficiency and reliability of the service, often comparing it favorably to other courier companies. However, there are significant complaints regarding delays in parcel collection and issues with paperwork, which have led to frustration among some users. A few customers report dissatisfaction with the company's handling of delivery guarantees, citing instances where packages arrived much later than promised. Overall, while ParcelABC is recognized for its speed and affordability, there are areas for improvement in service consistency and communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.8 | 28 |
| Sep 24 | 3.9 | 47 |
| Oct 24 | 3.6 | 44 |
| Nov 24 | 3.6 | 22 |
| Dec 24 | 4.0 | 48 |
| Jan 25 | 4.2 | 52 |
| Feb 25 | 4.0 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 3.7 | 32 |
| May 25 | 4.3 | 32 |
| Jun 25 | 3.8 | 27 |
| Jul 25 | 3.6 | 32 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Highly recommend service”
“Been 9 days no package When email to complain customer service just said Terms and conditions say "no guarantee o...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | +1% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: ParcelABC - courier service is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.2).
500 reviews of ParcelABC - courier service. Filter by what matters to you.
Parcel ABC insists you pay them £70 on top of what they charge for supposed custom fees. And then 'claim' they'll give you it back if the customs fees are less. It's been FOUR MONTHS and I have asked for my refund ELEVEN TIMES. Nothing. Absolutely disgusting customer service.
It exceeded my expectations! Not about the price only but also about the support…. Once an agent, Michal, started replying on my ticket, they never left the texting back. They were replying immediately and they somehow resolved my issue within 2.5 hours, fedex missed the appointment and parcelabc sent them immediately, amazing support and amazing service!!!! Thank you
The company provided packing instructions that, it turned out after over a month delay, did not comply with the courier’s requirements. The company blamed me for not packing/labelling properly when I did everything exactly as they instructed. The company has now taken all my money paid for the courier and says if I want my package delivered I need to pay them again. I urge you not to trust anything in their reply as the actual customer service reps are extremely dishonest or at best negligent. Avoid this company at all costs. Either book a courier directly or another service company.
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Orders are easy to place. Good value for money.
Great quick service, I love the follow up with updates of each stage of the shipping process, gives you the piece of mind that your shipment is safe.
haven't seen such an unprofessional broker for a long time. Terrible parcel tracking system, i.e. it doesn't really exist and no one can locate my parcel. They take the money, ask someone to pick up the parcel and that's it. You don't really know when the parcel will arrive, I would like to mention that people work and don't sit at home and wait because maybe the courier will arrive today.
Very bad costumer service .Experiencing significant delays in my delivery and on the top Really struggling to get hold of them over the phone .Both the numbers on website are not working.How can you be considered reliable with this poor costumer service .
The service was ok, and the price fair. I made a delivery from Hungary to Greece. The pickup was on time, and the parcel arrived within 11 business days. Customer service answered questions within day. But, for delivery time, there is no indication when to expect it. I didn`t get any phone call, email, or any notification. The tracking on the website only says "in transit", with no details when to expect the parcel. I just happened to be at home when the parcel arrived. Take it into consideration But all and all I'm satisfied
They got a good pricing. And love the service and support.
Bien. La caja llegó en buen estado y tardó 4 días laborales en llegar a Italia. Además recibí un correo con fecha y horario para la entrega del paquete así q pude avisar al destinatario. Servicio recomendable, aunque el envío no salió súper barato.
I booked two separate envelopes of documents to be sent between EU countries with DHL. This should not incur any customs fees, charges or VAT. I stated on the paperwork, and also when asked by the customer support team before the labels were created, that it was documents only. I even wrote documents only on the parcel. Unfortunately despite this, ParcelABC mistakenly booked both parcels with DHL under a code which indicated that there was tax to pay on the parcels (this was confirmed to me by DHL). So both parcels were held up by DHL, and the recipients had to pay an extra €30 each in DHL fees to receive the docs. The invoice on the DHL site shows that there was no VAT or duties due, but DHL charges for them handling the supposed duties, because of the code ParcelABC used. And the ParcelABC support provided zero assistance. They said the paperwork was "with the courier" but the charges were never cancelled, so in the end the recipients paid the fees to get the documents. EDIT: After the response from ParcelABC, I want to clarify that the customer support did reply several times, but when I say zero support I mean they were not helpful. For example, they said that they were checking with the courier, and then when I followed up a few days later they told me one of the packages had been delivered, which was clearly untrue. I had to ask them to re-read the same message thread below. So, I did get responses, but I was not impressed by them and they did not solve the problem in a timely manner.
The team was extremely helpful and talked me through all of the documents that needed to be filled in on line And I really appreciate the effort they put to get my property ba0ck to me that was left in a hotel in Croatia And the service was the cheapest I was quoted 400 poinds by ups Thank you very much you have a great teamq
Always easy to create international shipments using Parcel ABC and their rates are the best for parcels. Highly recommended!
Zuverlässige, schnelle Lieferung, hilfreich und ohne Probleme
Zamówiłam 2 paczki na różne adresy. Kurier przez pomyłkę dostarczył paczki na odwrotne adresy. Walka o odszkodowanie była długa, ale Pan Michał uzyskał 50% zwrotu środków także jesteśmy bardzo wdzięczni za pomoc.
I have not expect to send the goods so fast except of DHL express. Your service much more cheaper than DHL and fast enough. But the tracking is not easy day by day even hour by hour like other express couriers. It should be developed. Thank you for your best service.
ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options. With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
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