Fine😀😆😃😄😁😆😃😀😁
Fine😀😆😃😄😁😆😃😀😁

Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives overwhelmingly positive feedback from customers, who praise the quality of the water and the effectiveness of the filters. Many reviewers highlight the great taste of the water after using Phox products, describing it as fresh and clean.
The customer service is frequently commended for being professional and efficient, with prompt dispatch and reliable delivery noted as significant advantages. Consumers appreciate the ease of ordering and the environmentally friendly approach of the products. However, there are some complaints regarding issues with filter components and delivery mishaps, such as parcels being misdelivered due to label printing problems. Despite these minor concerns, the overall sentiment remains highly favorable, with most customers expressing satisfaction and loyalty to the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.1 | 146 |
| Feb 25 | 4.4 | 159 |
| Mar 25 | 4.6 | 102 |
| Apr 25 | 4.7 | 143 |
| May 25 | 4.6 | 88 |
| Jun 25 | 4.7 | 151 |
| Jul 25 | 4.7 | 76 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have had my Phox water filter for quite a few years now & loved it but unfortunately a small piece broke off my lid”
“I have been a customer since 2022 and love the product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +9% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 3.4 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: Phox Water is #3 of 5 on overall rating in this group.
500 reviews of Phox Water. Filter by what matters to you.
Fine😀😆😃😄😁😆😃😀😁
Brilliant product. Pouring action accurate (unlike our previous, more famous brand). Wll designed and easy to put together. Well done Phox!
Love the water jug and filter - tastes so nice from the fridge and helping the environment. Thank you.
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Great filter- makes the water taste great. Subscription service is brilliant so I don’t have to think about when to change the filter
Excellent customer service
Ease of ordering and rapid completion
I have been using Phox for 2 years now and the water tastes great. I love the added minerals too, especially magnesium due to the health benefits. No weird taste to the water either and easy to clean/change the filter. I have had to delete the app though but the refill timer stopped working. It would notify me perfectly fine for months but one day I thought to myself "pretty sure its been more than 45 days since I replaced the filter" and when I logged into the app, it said my refil was overdue but failed to notify me. I wondered if id perhaps forgotten to reset the countdown... But it did it again. So I tested it with a shorter amount of days so it was fresh in my mind that i'd definitely reset the timer and yes, for some reason it stopped working as it should. Not the end of the world though as I just get Alexa to remind me and it's one less app on my phone!
Brilliant service, fast delivery,
Just got my Wave with the softener filter and look forward to drinking from it. It was easy to set up , though it look me a while to make sure everything was as tight as it should be. Only slight query living in East London was that I was not sure whether to order the alkaline or the Softener filter as our water is very hard. I went for the Softener in the end, but fear it might take me a while to adjust to the new taste.
Easy and environmentally friendly. Water tastes great.
I love these filters. Good for the environment, the water tastes noticably better than tap water. The glass jug is great. The reminder app is great for remembering to change the filters every 45 days. You don't get bombarded with additional sales pitches. They just do what they do, very well.
very fast service
I am delighted that I discovered Phox! I live in a hard water area but hated the single use cartridges, even though I could recycle them. I have the glass jug for drinking water using the 'alkaline pack' as the taste is amazing. I now enjoy drinking water, instead of forcing myself to drink it. I also have the Wave jug and use the 'softener' pack to filter water for my kettle, greatly reducing the need to descale it. My only experience with the customer service team was about a cartridge that had split. Initially, I felt a little frustrated by having to take photos, upload and email them to the gentleman I was dealing with, and then get no response. When I chased it up several weeks later, the lady I then dealt with apologised profusely and I got a replacement cartridge sent out immediately. Overall, its a great Scottish company, with environmentally friendly products that actually work!
I have the slimline plastic filter jug. Have been using for 2 years. Am in hard water area and it makes a massive difference to the taste of my water and minimal scale in kettle now. Easy to refill cartridges and love the app with reminder function. Great product, great ethos and price.
Best water filter. Been using for 3 years now and wouldn’t change. Plus it’s sustainable
I bought this water for my clinic. We all love it and our clients comment on how delicious it is all the time!
Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
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