Everything has gone smoothly
Everything has gone smoothly, good communication, not a single complaint.

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Everything has gone smoothly, good communication, not a single complaint.
I was told I could keep my icon lnrkinellpppp
The switch was very straight forward and the reason I took it up it was half of what I was paying and went according to plan. I only rated four stars as I think it would have been easier if the engineer could have set the router up as well although not difficult would be for older people or individuals without tech savvy teenagers
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Early days but so far first class Harrison P helped me with a password router issue, fast, friendly and very helpful, highly recommended.
Guy was helpful but been waiting 2 weeks for a booster
Quick and hassle free
It has been a very smooth transition to Squirrel from my previous provider. Install date was quick and the team who did the work were helpful and quick. The actual service has been great, paid for the 900mb pack and currently hitting 950ish wired and between 300-600 wireless depending on where I am. The ping is low as well compared to my previous provider. Would definitely recommend for clear communication. Only downside is that I would appreciate an account portal so that I can track usage and spend etc
Helpful installer. Prompt supply of router Consistent communications
Two teams involved with installing
The young boys working at Squirrel need a lesson in manners. I’ve worked in customer service myself and am appalled by the manner in which I’ve been spoken to, on several occasions, by the call staff. To be a prospective customer and have churlish remarks made as well as rude and derogatory questions, whilst only trying to have an offer honoured by the company, is quite frankly disgusting. A quick tip: being rude and tactless does not get the best out of people, nor will it expand your customer base. This ‘company’ seems to be a couple of uni students in a dormitory taking calls and doing as they please. What’s more, you can only get to speak to a forked-tongued ‘advisor’ 9-5, so God help you should you have any problems after installation. AVOID AT ALL COSTS P.S in view of Squirrel’s reply… the engineers had encouraged me to investigate the matter before they began the installation, and were equally appalled by the ‘customer service’ I encountered!
Good service at a great price. Very helpful customer service.
The squirrel internet company are excellent. The representatives of the squirrel company are friendly and very knowledgeable about their products and would have no hesitation in recommending them to prospective customers hence I gave them a 5* rating
very fast process. no hidden costs.installation as top notch.never had better speeds coming from that terrible provider three 5g. 400mbps up an down.im a gamer so im so happy thanks squiral.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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