I have finally got rid of Virgin Media
I have finally got rid of Virgin Media. The install was very well done. When I first started using the WiFi the speed and picture quality were superb.

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
I have finally got rid of Virgin Media. The install was very well done. When I first started using the WiFi the speed and picture quality were superb.
Excellent service.
Seamless from start to finish. Speeds are just within quoted bracket of 500 to 900 but that is on mobile. I don't know how to check directly.
Excellent customer service. Bang on time installation. 10x faster than old broadband
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Installation and set up of modem was all done in one day. Router came next day and was simply plug in and off we go. Speed and coverage seems really good, (we have the 600mbps option) but only been in a couple of weeks so time will tell. So far very impressed and will be recommending to friends and colleagues if they are considering changing suppliers.
We have just got connected to Squirrel and everything went very smoothly. It worked for one day then nothing! We rang them and they sent a man the next day who sorted the problem very quickly. All good now. The employees who came to our house were both very polite and helpful.
Fast installation, very helpful had no issues
I have used Squirrel internet for a while and I am very happy with my choice. Everything just works. I am pleased to se the speed is what they promise and the service never went down since I get it. I was impressed by you guys, very professional and tidy engineers and a prompt customer service.
I joined Squirrel at the beginning of the year. I had quite a few questions due to my setup at home, and because my previous supplier did something which meant the One Touch Switch didn’t work. But both Harrison and Dan were really patient and took the time to answer my questions thoroughly and sort out my switch! They do offer IPv6 and they helped me activate it properly on my UniFi setup! Highly recommend Squirrel!
Router has rubbish wifi, i have a a few alexas and other smart plugs, and it just can't cope with them whilst watching anything on a fire stick, bought another WiFi router plugged it in to the original router and it's better but not perfect, and it's definitely not 900mb, either that or the bandwidth is sooooo small, I should have stayed with wired instead of fibre
Excellent service from squirrel. From installation to transfer from previous supplier. Staff were excellent in managing initial difficulties and Harrison and Daniel were very helpful. Harrison maintain contact and returned calls &emails to update. Excellent service would highly recommend.
So far so good :)
Lawrence H was a star! Problem sorted out very quickly and professionally and had my internet up and running again in minutes. Squirrel are by far the best ISP I've ever had and can't recommend them enough. Just wish my family could make use of them but not everyone has fibre yet (if ever as they are rural).
Hi I would just like to say about my experience with signing up to this broadband provider… Firstly the guy on the phone Mustafa was VERY helpful talking me through the process and helping me get the best deal for my finances…. Without the hard sell..with honestly while being genuine and very polite… The company has good reviews and the speed seems amazing compared to my old unreliable provider bt I’ve also made a good saving and I’m fixed for 2 years…. My thoughts on ringing up…. Well I would ask for mustafa and I’m confident you will be leaving a review on him and the company behind my review… thanks very happy 🤩 ⭐️⭐️⭐️⭐️⭐️
I have paid for 900mbs but only got half of that. They said they guarantee 450mbs so basically tough, why advertise 900mbs if you cannot supply it.
Very fast at getting us connected to the service , also very fast internet at very good rate . We are very happy so far with everything would recommend anyone thinking about changing to not hesitate . Already recommend to family members who are also going to get the service .
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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