Quick delivery
Quick delivery, great communication and great priducyy

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Quick delivery, great communication and great priducyy
Good price, received promptly
Dealt with dom, this is exactly how every company should be, helpful informative, and items in stock, next day delivery! Recommended (crown developments)
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Really good customer service. Answer the phone quickly and have all the answers to my questions. They also processed a refund after the 30 day window which they were not obligated to do.
Expert advice given over the phone helped me find a replacement part on their website in minutes . Placed the order about 3.55pm and they still got it to me next day. Impressive. Fitted part and it worked straight away - perfect. Made a difficult job easy - thankyou.
Self levelling compound turned up with a bag split, which was replaced free of charge, but the area calculator on the website is way off for area and depth needed. Bought 11 bags for area needed at 5mm depth and was nowhere near enough needed to get over the underfloor heat matting installed. Had to buy another 15 bags from else where to get the job covered and levelled sufficiently.
Very helpful on telephone. So great to be able to speak to a real person!!
Very happy with under floor heating. Arrived in good time
First off the ordering was easy and price was reasonable but after that that’s where it all went wrong! First the order didn’t all turn up on the day they said even though it was next day delivery had to wait another 3days for the rest to turn up then found out they had put the wrong pump in the box so I’m still waiting for that!
Good price and fast efficient delivery of the grout we ordered
Cheap price, quick service and great customer service
Excellent information. Friendly attitude. Easy process. Plus best quote I got for my project. Would highly recommend.
Quick delivery, well priced and good quality product.
Great service and delivery super quick
Had an issue with the delivery of my items, but it was resolved quickly and a follow up call was made to ensure I got my items ok. Very happy with the service support and products
Always easy! Always fast! 👌🏼
For the second time this week I have been let down by a supplier/carrier. Earlier in the week another company failed to deliver an order of floor leveller. They blame carrier who blames them. Still no refund. Now the same has happened with this company. Order due today but now I learn it's not coming until Monday ???. Half the order came yesterday unexpectedly. Driver had no knowledge of why the rest wasn't there. Now the reason for this review I contacted the supplier via Amazon, no reply, I phoned them twice yesterday, answerphone, I sent direct email yesterday, you guessed it, no reply. This is a large company that doesn't seem to care. Edit: I have amended the rating to 4 stars. My reason is the problems were not just the fault of the company, Amazon didn't update their tracker, neither did FedEx even when they did it was wrong. The products arrived today even though Amazon said they weren't coming. The products are good quality.
I ordered some cable for next day delivery. Sadly it did not come! However I spoke to a wonderfull member of the team called Gill or Jill. She arranged a fast track delivery for the next working day and it arrived before 10am. I can't thank her enough for her unparalleled level of customer service and understanding to my cause. I have used these guys on hundreds of occasions without a glitch......this tome there was one and they showed their true worth......problem solved. Slight delay but I am a happy customer and so is my customer.....seriously 11 out of 10. Thanks Gill/Jill x
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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