Quick service
Quick service, helpful telephone support before purchase.

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Quick service, helpful telephone support before purchase.
Great service, I ordered over a weekend, expecting delivery to be at least mid week, my order was delivered by 9am on Tuesday. Brilliant.
Superb service. Order part as a test to see how it looks and was treated as though I was spending much more. Great communication and was kept up to date. Part dispatched same day for free, not much more to add.
Scott Yule was incredibly helpful in sorting out an expensive mistake we made with the wrong kind of flooring (don’t believe claims that rigid core laminate is ‘pet friendly’ as our dog cannot walk on it) in our house. In changing to tiles, we also had to change the underfloor heating because we had the wrong type. Scott was so helpful in explaining our options as he understood what a painful process we had gone through. He did what he could to give me the best price and get the new product delivered by the time we needed it.
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Prompt delivery and kept us in touch with the delivery.
We ordered a complete UFH system which was designed by one of the team. We were really pleased by the service and guidance provided and the items were dispatched quickly. We had an issue where items on the invoice and quotes were incorrect resulting in some missing pipe. To get the project moving, some extra pipe was ordered but after speaking to customer services, they were able to correct the issue and refund the cost of the additional pipe.
Ordered a wrong size (which was my fault) and sent it back by Royal Mail parcel force. I misplaced the receipt (again my fault). Underfloor heating couldn’t validate that they received it but issued a refund anyway. Ordered the right size second time and received it in a couple of days. Great service. Great product as has been installed in bathroom and provides lovely toasty floor. Can’t wait for the winter! My only criticism for Underfloor Heating or for the customer to be aware of is that you need to buy a socket box or dry line box for the thermostat. One doesn’t come with it which is strange , so you have to go to electrical or hardware store and get one separately. Then fit it all. Not the easiest fit but not the hardest either. I’m not an electrician but managed it in a couple of hours. And all looks and works great.
Delivery before 12 noon next day was excellent. Ordered out of hours as well. The only issue was on my side. I should have made the order during their working hours as the after sales team was excellent and advised me on aspects of the order over the phone. Should I have had the information beforehand the order would have cost me less.
Used the underfloor building tool and purchased the recommended pro warm kit. Everything was delivered on time and complete with all parts well boxed and of good quality.
Clear website, good assistance and information when I rang them, order placed and delivered promptly. The service was great, I let you know about the actual performance of the heating once installed. Now a few months in and in the grip of the cold spell, Heating performs well, nice and warm, a bit expensive to run compared to gas but we expected that, nice to be able to use the app to control remotely for a nice warm house when you get home.
Great support and efficient speedy service
Good product, fast delivery good service
excellant service
Excellent prices and speedy delivery
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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