Product well packed with rapid…
Product well packed with rapid delivery, updated all the way through the process,would recommend this company.

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Product well packed with rapid delivery, updated all the way through the process,would recommend this company.
Used these guys a number of times now. Never have any bother. Highly recommended.
Items delivered on time and correctly, good quality equipment and happy to help if requiered.
The lady I spoke to on the ‘phone was knowledgeable and patient. She explained the most compatible item I should buy with the product I had already purchased. I asked for her name - Hayleigh and I will most definitely ask for her next time, she could not have been more helpful.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent service with next day delivery. Good prices and great quality.
Unhappy with having to pay a frankly exorbitant delivery charge, compared to similar suppliers. Exacerbated by the choice of courier who failed to give any notice of delivery
Responsive and know their product
Had an Ufh quote from at least 6 different companies. No brainer had to be The UnderFloor Heating Store. First and last point of contact was Charlie O’Connor. Absolute Gent. No pushy sales people like the other companies, ordered thurs arrived first thing fri. Wow. 1. No harassing sales calls 2. Cad drawings supplied as standard 3. Cust serv is fantastic. 4. Super fast delivery, no messing about. 5. Charlie O’Connor, a legend 👌 6. Pricing is unbeatable and products are quality.
A very knowledgeable and reliable company to do business with. Highly recommended.
This is a follow up to my esriler poor review. Underfloorheating contacted me to discuss the probmens I had had and on this basis I have upped my Rating from 1 to 4 Stars. They seemed genuinely concerned with what had happenedand have undertaken to change their policies towards being more sympathetic to ordering mistakes made by their customers. So compliments to a company that do actually take complaints seriously and even better, do something about it.
Excellent service, everything arrived on time and well packaged. The website was very easy to use as well.
Top rate company great prices and speedy delivery’s
Fabulous company… can’t fault them, online ordering is easy. Good price for underfloor heating, I did purchase in the sale. My original order was damaged in transit and when I called they had already dispatched another before I called which arrived the next day. Spot on… would recommend!!
simple, easy ordering. My order was delivered a few days later, on time with no hassle. Will definitely use them again
excellent customer service. would highly recommend
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
This profile hasn't been claimed by the business owner.