Always a pleasure
I’ve used The UFH store a few times and always been impressed. Would use again in the future and would highly recommended

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
I’ve used The UFH store a few times and always been impressed. Would use again in the future and would highly recommended
Excellent response and accuracy of details
Great service!! Had issue with ordering the wrong item, called and was sorted out very promptly. Not a problem to these guys!!! Thanks you
I have used The Underfloor Heating Store 3 times and found them competitive with high quality products and fast delivery. I will be using them again.
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Second purchase from the underfloor heating store and with out a shadow of a doubt most reliable and easy to navigate shop I've used. Really happy with how efficient and timely the delivery from purchase to my door has been just all round top notch keep it up peeps. I do wish the delivery was a little cheeper but I'm from Yorkshire and I'm naturally tight fisted lol 🤣
Great service and super quick delivery. Product was recommended by both my electrician and builder.
Superb Service and helpful staff. Thank you.
I got fast and useful advice on an issue that no one seems to understand or want to help on. David went above and beyond explaining what equipment would help.
They are very professional, easy deal, easy website and delivery on time always. These guys will not delay your work. Thanks again.
Easy to use website and a really helpful customer support team
I had a great experience talking to Gary Grant for my underfloor heating purchase. He was knowledgeable, professional, and provided excellent customer service from start to finish. Gary took the time to understand my needs, explained the options clearly, and guided me to the best choice without any pressure. The system has been installed smoothly, works perfectly, and I’m very satisfied with the overall experience. I highly recommend Gary for his expertise and commitment to customer satisfaction.
Good service
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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