Great product
Great product, great service

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Great product, great service
Great all round with great after sales support
the company done what it said it was going to d, sent me what i paid for ,delivered when it said it was going to and kept me informed all the way through. brilliant service
Everything was good except for one of the Laminon roll that arrived with a big hole.
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There are 2 companies with similar names - the UFH Company and the UFH Store. I looked at both and the UFH Store had way better prices for the same items. Also the website seemed a little more intuitive . I bought 2 electric mats and digital controllers and they arrived in a couple of days with good notification all the way through. I am very satisfied and would definitely recommend the theunderfloorheatingstore.com
I have used them several times. Their prices are ALWAYS the best, and customer service has always been excellent, although the website is good enough that I usually don't need customer service.
Good value and good quality products with fast delivery
After a lot of research The Underfloor Heating Store was the most competitive. It was extremely easy to order and I was kept regularly updated regarding delivery.
Very good advice and a great service
Easy fast service
Order turned up quickly and complete. Website easy to use
Very good prices, regular sales. Tile backer boards from here are incredibly good value and perform incredibly well. I have insulated and tiled the downstairs kitchen and bathroom of my two up two down terraced house in 12 to 20mm insulated tile backer boards. The kitchen and bathrooms of houses like this were add ons in the 1950's and so are only a single brick thickness of walls making them impossible to keep warm. For the first time in 14 years of living here the place was warm through winter even with the doors open. No moor curtains up to stop draughts as the kitchen and bathroom were a nightmare and pointless to try and keep warm but now are toasty with the rest of the house. This stuff plus a nice tile job and it has made a world of difference.
I purchased a rather complicated large order, and there were some issues due to our own error, which they happily rectified. The communication was swift and supportive - highly recommend this company.
Great choice of products and decent prices and fast delivery.
Good product on time does the job
Was recommended to the site and it very easy to get round and find what I needed. The item was well priced and the delivery was smooth with no issues. The item I bought was not for its original use, I wanted it for craft work which it was perfect for. Will definitely use again
Slow as a very slow thing. It is 11 days since I ordered and still no delivery. Part of what I ordered was out of stock, but I only found that out when I enquired as to where my order had got to. So I cancelled that item and asked them to just supply the rest of the order, am still waiting for the in stock items to be delivered.
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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