Victor Michael Estate Agents reviews & trust report
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers.
The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.
Victor Michael Estate Agents has a positive customer experience.
Victor Michael Estate Agents receives overwhelmingly positive feedback from customers, highlighting their exceptional service and responsiveness. Reviewers frequently commend the team, particularly Piyush and Alex, for their professionalism and hands-on approach, making the property buying and selling processes seamless and efficient.
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Many express gratitude for the support they received, noting that the agents went above and beyond to address queries and ensure a smooth experience. However, a small number of reviews raise concerns about dishonesty and negative experiences with the agency, suggesting that potential clients should be cautious. Despite these criticisms, the majority of feedback reflects a high level of satisfaction with Victor Michael's services. Overall, the sentiment is overwhelmingly positive, showcasing the agency's strong reputation in the market.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
596
100%
-0.8
● Low
4.8 / 5 overall
=
596 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
4.2▼ 0.8
12-month avg
4.9
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
5.0
1
Jul 24
5.0
4
Aug 24
5.0
10
Sep 24
5.0
1
Oct 24
5.0
3
Nov 24
5.0
1
Dec 24
5.0
4
Jan 25
5.0
4
Feb 25
5.0
2
Mar 25
5.0
2
Apr 25
5.0
1
May 25
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 484 positive reviews
Customer service38%
182 mentions
Helpful support32%
154 mentions
Professionalism28%
134 mentions
Fast & efficient24%
116 mentions
“Nice & friendly service”
On “Customer service” · Dec 7, 2024
Top complaintsof 15 negative reviews
Customer service40%
6 mentions
Payment issues33%
5 mentions
Charges13%
2 mentions
Returns13%
2 mentions
“I am an unsatisfied customer from Victor Michael”
On “Customer service” · Jun 2, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
We met Chris who showed us around avenue road. He was very welcoming and even offered to drive us to the office after our viewing. Which was very kind and unexpected.
We then dealt with Kelly and Claudia, both were helpful and friendly.
Every step of the way we have felt that we can ask questions and have been supported through the process.
We rented a flat with Victor Michael's help. We faced several issues during the tenancy. We realize that many of them might have been coming from the landlord, however the way it was handled reflects poorly on Victor Michael as well.
Almost all light bulbs went out in the common area. It took SEVERAL MONTHS of asking and reminding before the lights were eventually replaced.
The common area was very dirty. It was cleaned only a handful of times during the two years we were tenants there. And even after that there were places with rubbish laying around.
The flat was partially furnished. Whilst signing the tenancy agreement, we were assured that some of the furniture (a sofa and two armchairs) will be removed. When we actually asked to do that we heard that they need to check with the landlord and that it is in no way guaranteed. It took 4 months to settle that. On top of that, when settling the deposit, I was called and asked where this furniture is. Really?
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Me and my friends we decided to move in together and have been dealing with the agency lately. Very pleasant cooperation. All of us are working professionals with different rotas but the agency was very flexible so we could always find time to deliver all required documents and paperwork. We mentioned some problems with property and they have been addressed imediately as well. I recomend this agency!
Good service by Mr Atul, even if the sale didn't materialise he was professional from day one.
Will definitely recommend him to anyone calling this company
Once again very pleased with the level of care and attention to detail.
Just got the keys to a property on rent through Victor Michael. Saw 1 property liked it and secured it, thanks to Victor Michael. Both the staff Abu and Vee that we dealt with were very professional at all times.
While on the phone trying to book a viewing on this place itself Abu told me that we would like this property. And he was 100% right. It could not have been better. Vee showed us the property on Saturday. Abu gave us his word once we booked the place and Victor Michael kept their word despite higher offers later on from other tenants. These guys know the area and they can deliver. I highly recommend this agent for your property needs. They are not greedy sales people like the other agents I have dealt with in the past. I will use them for my next property search in the future. But not quite yet ! I'm very grateful for their service and thank them once again.
Excellant customer service always find great tenants
Highly recommend Victor Michael's this agency in Leytonstone rented our family property over the last few years, always found superb tenants all the staff are friendly and helpful! Mainly dealt with Carina who is conscientious professional and so easy to deal with it!
Corina, Anna and the other staff did everything they could to facilitate securing a rental property when our paperwork had a few complications. They were honest and very helpful.
First time letting a property and all the staff at Victor Michael couldn't help enough! I cannot thank Chris enough at the woodford branch for his first class service and very helpful whenever needed! Thank you, would definitely recommend to anyone!
Rented a 1 bed flat in Canning Town. The whole process from viewing till competing was smooth and efficient. Abu and Atul took care of my requests by promptly liaising with the landlord. Would definitely recommend them if you want competent estate agents which cannot be said of many others out there.
Overall my experience with Victor Michael was really good although my offer was declined. The person (Atul) from the agency who came to show us the property was very good. Friendly and has had the patience to explain the details of the property. Also timely communication made us feel happy. So we are happy with the service. We would recommend Victor Michael who are interested in buying property.
Kash and George helped with the sale of my grandmothers property and I'm so pleased with the service we received. They kept us up to date with every step of the process. They were professional, polite, knowledgeable and polite.
Would definitely recommend.
Esta was really efficient and supportive when organising our new apartment .we were running out of time to find a place and the experience felt like a dream come true .Thank you to Esta
Would certainly use them again, an outstanding service.
Victor Michael estate agent provided an excellent service. Piyush was very efficient and helpful throughout. I found them genuinely helpful and always receive a prompt response if I have any questions. There haven't been any hidden fees I would definitely recommend this agency to anyone.
Victor Michael Estate Agents is a reputable agency specializing in both residential and commercial property sales, lettings, and management in Stratford, London, and its surrounding areas. The company caters to a diverse clientele, including first-time buyers, sellers of family homes, and investors seeking commercial units. With a focus on personalized service, Victor Michael aims to simplify the property transaction process for its customers.
The company's services extend beyond traditional property listings, offering tailored solutions that include property management, block management, and overseas property services. Victor Michael's expertise covers a wide range of property types, ensuring that they can assist clients with specific needs, whether they are looking to buy, sell, rent, or invest in the real estate market. With a commitment to delivering reliable and professional support, Victor Michael Estate Agents strives to meet the unique demands of the London and West Essex property markets.