XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
Das Frühstück ist stark verbesserungsfähig. Kein frischer Obstsalat. Die Säfte sind extrem billig im Geschmack. Das Rührei war schrecklich. Die Regendusche konnte nicht genutzt werden, da sonst das komplette Bad unter Wasser stand. Klimaanlage im Zimmer geht nur bei Anwesenheit. Insgesamt für die Leistung viel zu teuer.
Personnel de l'accueil très aimable et disponible.
super nice staff
Room and bathroom were nice and always good cleaned. Breakfast buffet was rich and good.
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I really enjoyed my stay in the Artemis Hotel. The Personal was very very friendly and super helpful when I needed help. The rooms were clean, we had all essentials we needed. Also the walk to M2 was very nearby which made it easy to go out without needing an Uber all the time. Also super sweet that I got a Vase for my big flowers from the restaurant personals, I really appreciated it! All in all, I had a great stay here and I would definitely come again here whenever I want to visit Amsterdam again.💗💗
Room heater was not heating the room. That can be the only negative feedback. Rest is quite enough.
Welcoming check in, no credit card fees, spacious clean room, with great shower and toiletries, large comfortable bed, espresso coffee provided fabulous, common lounge areas for work, leisure and efficient free WiFi. Transport to city outside door. Could not fault .
Das Hotel liegt verkehrsgünstig. Die Straßenbahn hält direkt vor dem Haus. Das Frühstück ist außergewöhnlich gut, das Personal sehr freundlich und aufmerksam. Wir kommen gerne wieder.
An unforgettable stay at XO Hotels Park West! My stay at XO Hotels Park West was absolutely amazing from start to finish! The hotel is modern, stylish, and very clean – exactly what you would hope for when taking a relaxing break in Amsterdam. The staff were consistently friendly, helpful, and professional. You feel welcomed and well taken care of from the very first moment. The room was spacious, well-equipped, and cleaned thoroughly every day. I especially appreciated the comfortable beds and the peaceful atmosphere – perfect for a good night’s rest after a full day of exploring the city. The location of the hotel is ideal: the tram stop is just a few steps away and takes you directly to the city center in just a few minutes. Still, the hotel is in a quiet area, away from the hustle and bustle – the perfect balance! Breakfast was plentiful, fresh, and beautifully presented – a great way to start the day. Another big plus: The hotel offers two parking options – one is ideal for larger vehicles like SUVs or jeeps, and the other is a covered parking area in a secure space with a ramp. Very convenient and safe, especially if you're traveling by car. Also worth mentioning: Within less than a 5-minute walk, there are several restaurants offering a variety of cuisines, as well as a large Lidl supermarket – perfect for a quick meal or some spontaneous shopping. A small suggestion for improvement: It would have been great to have a playroom or small play area for children, especially for rainy days. This would be a nice extra for families to make the stay even more enjoyable for the little ones. I can fully recommend XO Hotels Park West and I'm already looking forward to my next visit. Thank you for the excellent service and the wonderful experience!
Do not recommend this hotel at all. Room stank of cigarette smoke and when I told Reception, I received a 'sorry' but no offer to change room. Hotel room bed was shabby (faux leather peeling away) and towels were falling apart. The notice board also made reference to sex workers not being permitted. Dingy room, light by side of bed did not work. Very stale smell in corridors too, which in the evenings had an overlay of cheap aftershave. Extremely grubby, not worth the price.
We had a lovely stay at Hotel Artemis in Amsterdam. The location is great—safe, quiet, and with a beautiful view. Easy access to the city center by tram and a SPAR supermarket right next door. The hotel also offers bike rentals, which allowed us to explore the stunning Het Amsterdamse Bos nearby. The beds were large and very comfortable. The staff was very friendly and helpful. Highly recommend for a comfortable and well-connected stay!
Nice hotel for good money. There is a parking place near and the tramway station. To the city is only 12 min
Have tried to reach manager at hotel, no response despite 2 x email sent. Why is the manager not onsite at the hotel? Avoiding customers is a bad sign to begin with. While awaiting hotel response on my complaints, this is what I wrote in my 2 x attempts to get attention or compensation from the hotel: Stayed for 3 night with you, from Thursday until Sunday, 4 of us in a larger room booked. The first night of arrival, we noticed somewhat uncleaned and dirty carpet on the floor. In addition to that we noticed: No soap at the pump for washing the face. The schampoo bottle inside the shower, body&hair, the head of the pump was broken and dysfunctional. The sewage for the shower, smelled really unpleasant and strange, some weird detergent used perhaps, unsure. The toilet has zero suction on the ceiling air ventilation whole. TV the YouTube channel died the second night. I called the reception 2-3 times during this period. First night, we received few bottles of soap and conditioner. Second day, I called again, complaint about even more dirty rug not been vacuum cleaned despite the contact. Third night we notice a somewhat more clean carpet, but still no sign of working soap pump, nor working shower bottle pump, and after each bathroom visit for someone in the room, we were forced to open the room window to get away from the bad odor from toilet... I asked for compensation from staff, but they referred me/us back to manager with a request to write email instead... Why can't local managers deal with customer issues directly on the hotel?
About the hotel : I asked to change my room and it was done few hours later. The reception team is very friendly and happy to help. It would be good to do some renovations, especially for the breakfast room which is a little bit gloomy. About the location : tram stop just around the hotel and a bus line to reach the park and ride easily.
Kicked out because the receptionist thought he was some kind of police. Walked up on me like he wanted to fight. Lots of aggressive people. Constant noises being made around my room. They even have their very own "HOTEL POLICE" on standby. UPDATE*** DONT HAVE HOTEL MANAGERS WALK UP TOO CLOSE TO THEIR CUSTOMERS. RESPECT YOUR CUSTOMERS OTHERWISE END THE CHAT. I WOULD NOT GO OUT OF MY WAY TO GIFE OUT REVIEWS. CUSTOMER IS ALWAYS RIGHT.
The room was fine. The bathroom had a constant unpleasant smell, probably coming from the drain. Also, the water pressure in the shower was very inconsistent. Overall okay, but there’s room for improvement.
Good service, good price, excellent room!
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
This profile hasn't been claimed by the business owner.
