XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
This is my 4th stay at this hotel over the last 3 years and I absolutely love its decor, the pillows, best beds by any standards. Great helpful staff, great parking and good location too. I wouldn’t stay anywhere else other than this hotel.
El servicio en recepción muy amable. Había una chica que hablaba español que nos facilitó mucho las cosas con su información. Cogimos una habitación para 3 personas, y fue bastante cómoda. Un poco lejos del centro, pero muy accesible tanto en metro como en bus. Para llegar al aeropuerto en bus, hay una parada justo a 100 metros, lo cual es bastante útil.
Personnel was amazingly helpful and ready to assist with the check-in and the rest. Location was great for our stay and great connections to the City centre or the RAI. The stay was for the business reason, so the breakfast could be earlier than from 7:00. But still was ok to manage on the days before the fair. Unfortunately, twice we have been adviced there won't be issues to have at least a quick snacks on the day of check-out, as we had to leave before 7:00 for airport. Twice receptionist mentioned (on day of arrival and also day before we left) it's ok to come at 6:45 to get the early breakfast. Unfortunately on the day we need to leave, colleague at reception was surprised and asked to try to agree with the restaurant ourselves. Did care nothing to help us and his attitude was careless. Well, we left with nothing. That's not appropriate.
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
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The room and the bath were comfy, clean and large, as I have been given a suite as single room. Moquette on the floor, and I'm not very fond of it. Electric courtains were broken so I had to put a coat on a window since I don't sleep if it is not completely dark. The coffe/tea machine is for genius only, so I didn't use it because too complicated. Nothing inside the fridge, not even a courtesy bottle of water. The hotel has no bar/bistro, just machines for a quick snack (gluten free snacks not included) or a cold/hot drink in the hall. Very sad and uncomfortable. Gluten free breakfast: nothing sweet, just some bread if you ask for it. Anyway there is a good choice of salted food. There is a room for leaving luggage after check-out and this is really a good thing. The tram n.2 is just in front of the hotel and passes every 10', and you can get to the center (museum plein) in 12'. Maps of the town available at the reception.
Das Hotel war eigentlich ganz in Ordnung, leider nicht ganz sauber. Schlimm war aber das Geräusch der Be- Entlüftung, das man nicht abschalten konnte. das sollte bei dieser Hotelkategorie nicht sein!!!
We enjoyed our stay at the hotel. It’s modern and the location is great. Super well-connected with lots of transport options nearby. The front desk staff were always friendly and happy to help. Breakfast was also good. The only issue we had was with the room cleaning. Everything was nicely clean when we arrived but during our stay (4 day / 3 night), the room wasn’t properly cleaned again. They did empty the bins and replace the towels but nothing else was done. On one of the days not even the beds were made even though we had requested cleaning service. Aside from that, it was a pleasant experience.
Estuvimos alojados en el XO Couture Amsterdam. Hotel maravilloso. Habitación amplia y confortable. Camas muy cómodas.Tiene cafetera en la habitación y todos los días reponen las cápsulas de café. También dispone de una pequeñita nevera, como las de minibar para su uso. El hotel está alejado del centro, a unos 4.5-5km. pero tiene una parada de tranvía justo al lado, el número dos, q te deja en los principales sitios de interés turístico del centro sin tener q hacer trasbordos. Muy recomendable
On the first day after check in, your receptionist (sorry to have his name of gentleman) so nice, helpful and patience to help me contact lost n found of CX airline for lost of wallet (fortunately found at the end. I would like to say thanks to him. The breakfast is super no matter of food variety and quality, warm layout and nice staff escepically the two Chinese and another one working near the stove. Room is quite good with view facing tram and residential area, saw sunrise. Location is bit far from central station, Dame and Van Gough musemum, took two trams no. 19 and 17, took the metro from the station to airport, so handy and fast, about 15 minutes to get there. All in all, I would like to recommend my friends and come back to stay too.
The hotel manager covered up to the aggressive behavior of their receptionist. I went there for a business trip and had an issue about microwave and cutleries which I already let go as I just want to eat. I dropped the call and he called back angrily and I asked him to calm down and learn how to communicate properly to the guests, he throwed me more accusations of disrespectful to him and ended by harrassingly threatening me that I should go down to talk or he will come up in my room forcefully. I called customer service of our platform and my colleagues. The manager came and apologized for “miscommunication” but did not recognize any mistake in the action of reception. She obviously covered up the aggressive behavior of his receptionist and that is totally alarming as the threat is something that is about safety of the guest. Since they chose to not really address it, the receptionist can do it again to many other guests. He have his concept of respect and you should fall right to that or he will just go to your room and teach you what respect is. As a response to the ''manager'' I would like to clarify some points, when we had the conversation--you never said that you were bext to your colleague during the call. If you were there, then why did you allow him to raise his voice multiple times in an aggressive way towards a client that stayed 6 nights to your hotel? Does it mean it is a normal behavior that you recognize as part of your customer service? Moreover, saying that this is just a miscommunication, I believe is too much of downgrading the situation as your colleague was very angry and I was asking him to calm down (you also didn't bother yourself calming him if you are there) I had some traumatic experience that you are trying to literally downgrade. Blatantly shouting to your guests over the phone asking him to come down within 5 mins, telling me I am extremely disrespectful more than 5 or even 10 times in an angrily manner is normal? I believe you have to reevaluate the way you address customers in a situation where you cannot agree on something. Threatening a guest is never ok. Stop trying to make a point that this is the fault of the guest because obviously, you have problems in customer handling and services. Thank you for taking your time in trying to continuously cover up instead of apologizing to the discomfort that I felt, but no thank you. I asked the platform to investigate this situation and to make sure that I will never be put in your hotel again, and neither any of my colleagues. You have low reviews because instead of recognizing a wrongdoing, you prefer to cover up.
Online booking - user friendly. Arrival at hotel - staff very helpful and accommodating. Reception area - tidy and neat. My room was on the first floor. Lovely room. Very clean bathroom. I was a bit concerned about the shower floor. Potential to slip! Loved the Hand dispenser Soap and Body Wash supplied. Water pressure in shower a real treat. Thank you. Bed was super comfortable. Linen felt luxurious and crisp - just the way I like it. Hotel is situated in a busy area but well soundproofed. Bonus, Bus stop Plein 40 45" is right there as well as tram line 13. The breakfast was ok. I would have preferred staff to prepare bacon / eggs on demand rather than dishes of prepared food which at the end of breakfast is disposed of in the bin. All in all, I had a very good stay and will be back. Bonus, a scale in the reception area where you can weigh your luggage for 1 Euro.
Great coffees, great hotel experience
Very bad I asked them they didn’t fix my phone like for 2 days I would never book them
Due to time constraints, we chose a hotel based on price. We checked the reviews and were more or less okay with it – we knew what we were getting into. We started looking for a hotel late. We’d recommend choosing something closer to the city center, although there is a bus stop right in front of the hotel that takes you directly to the center for €3.5 per person (via the GVB app – the hotel staff recommended it). That part was great and not a problem at all. On the very first day, we had an issue – the window wouldn’t close. We reported it, and they immediately offered us a room change, provided we moved by 10:00 AM, or we could wait until the next day when a technician would come to fix it. The weather was nice – warm and dry – so we decided to wait. The technician came the next day and repaired the window, so everything was fine. They apologized for the inconvenience and offered us complimentary breakfast – which was a nice gesture. The next day, I woke up thinking I’d just let it go – these things happen. But as soon as that thought left my head, the fire alarm went off – the smoke detector started beeping and the whole hotel was sounding the alarm. We immediately thought the issue was in our room, but it didn’t occur to us that it could be somewhere else. We stepped out into the hallway where other guests were gathered too, but eventually the alarm stopped – probably a false alarm. We had breakfast at the hotel because there wasn’t anything special nearby. The surrounding area is more tailored to the Turkish or Muslim community – nothing against that, but there weren’t many traditional restaurants. Just a heads-up for anyone who wants to sleep at the hotel and eat breakfast elsewhere. For us, the routine was simple: breakfast at the hotel, shower, WC, and then a bus ride straight to the city center, where we spent the whole day. Otherwise, everything was fine. The room was taken care of. The price matches the quality.
Inchecken kan je zelf op een van de zuilen. Ideaal en snel. De kamer was ruim, licht en heel netjes. Ook de badkamer was schoon en van alle gemakken voorzien. Fijne harde bedden! Ik heb geen spijt van het bijboeken van een ontbijtbuffet voor 15 euro. Het was prima! Enige minpuntje is dat sommige broodjes en croissant niet heel vers meer waren. Verder heel uitgebreid warm en koud ontbijtbuffet. Netjes verzorgd en voldoende personeel. Paar keer kreeg ik een collega te spreken die gebrekkig Engels kon. Uiteindelijk kwamen we er wel uit. Al met al superfijn hotel, op steenworp afstand van Metro Bullewijk en je bent in minder dan een minuut op station Arena. Ideaal voor een nachtje na een evenement in AFAS Live! Dit was overigens een hele goedekope deal!
Tres beau et confortable chambre spacieuse et bonne literie, personnel à l'écoute. Très bien placé avec le tram aux portes. Petits déjeuners bons et variés. Quartier calme attention cependant car peu de possibilité de restauration autour.
Great hotel with a good price and friendly staff. I come here often and I always enjoy my stay.
The person george at the reception was really nice and helpfull, you should give him a raise!
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
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