XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
Wir waren für zwei Nächte im Hotel und rundum zufrieden. Das Personal war sehr freundlich, die Zimmer sauber und gut ausgestattet – alles in allem genau das, was wir brauchten. Der Preis war absolut angemessen, das Gesamtpaket stimmte. Wir kommen bei Gelegenheit gerne wieder!
Simpathy and space The space of the hotel room is amazing (we are not used any more to these conditions) The staff of the hotel is really nice and helpful (It doesn't look like what we expect from an hotel tower in the surrounding of the city centre. It is very welcoming!!)
I recently stayed at this hotel and unfortunately had a awful experience. The most significant issue was the constant, disgusting smell in the bedroom, which made my stay quite unpleasant. Despite bringing this to the attention of the hotel staff, I was informed that they could not change my room due to the hotel being fully booked. Additionally, the bed was quite uncomfortable, which only added to the dissatisfaction of my stay. While I understand that hotels can have off days, these issues significantly impacted the quality of my visit.
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
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El servicio fue correcto y el detalle del peluche para los niños increible. La habitación muy espaciosa y luminosa. Parada de bus a pocos metros.
We had a warm welcome by the saff, but the room was not how I expect a hotellroom to be. Coffemachine did not work, there were stains of snot on the wall by the bed, greasey stains on surfaces, no soap in soap dispenser in the shower (only water) and the room was not attended to the last day. I will not stay here again. Two stars for the staff that were nice people.
Buen hotel con habitaciones amplias, limpias y camas cómodas y grandes. Se agradece la máquina de café que hay en la habitación para poderse tomar uno nada más levantarse y que haya una pequeña nevera. Baño grande, limpio y con todo lo necesario. Aunque no está en el centro, el tranvía 2, lleva directo a la Plaza Damm en un agradable paseo. Cerca hay un Lidl para comprar lo que necesitas.
excellent service and maintenance. daily cleaning and change of towels, full compliance of the room with the photo and description of the room.
NOT A SECURE HOTEL ,WE GOT ROBBED !!!!! OUR ROOM WAS OPENED VERY EASILY BY A THEIF EVEN THOUGH THE ROOM WAS LOCKED AND DO NOT DISTURB SIGN WAS ON. THEIR CARD ACCESS SYSTEM CAN BE EASILY HACKED AND ANY ROOM CAN BE ROBBED. THE HOTEL DID NOT TAKE ANY ACTION OR RESPONSIBILITY TOWARDS THE THEFT INCIDENT AND REFUSED TO PROVIDE WITH COMPENSATION OF VALUABLE ITEMS THAT WAS STOLEN. VERY DISAPPOINTED AND WE DO NOT RECOMMEND ANYONE TO STAY AT THIS HOTEL !!!
I had an amazing stay at XO Park West! The location was great with the 19 tram just in front, and the room was as good as I thought it would be, very comfortable and silent, with a good TV.
Very friendly and helpful from all the staff! Happy to stay again. Loved the location as it was easy to go to the shops and cafes. High recommended. Very clean too!!!
Prima kamer met airco en goede bedden. Mooie grote flat screen. Kunnen veel hotels een voorbeeld aan nemen. Voor ons prima locatie vlakbij het Westerpark. Tram richting centrum stopt voor de deur. De brood keuze bij het ontbijt is wat beperkt.
Atención buena,muy amables. La habitación algo pequeña y sin ventana, con mala ventilación, una pena. Hay que poner el aire para estar bien. Muy cómoda, eso sí. Y un súper detalle, te dejan café y té para que te prepares en la cafetera a tu gusto en la habitación. La ubicación maravillosa, llegas a todo fácil. El barrio bonito y tranquilo, lejos de lo turístico, lo que te mete en la vida "amsterdamer,".
FUTURE GUESTS TO BE VERY CAUTIOUS !! My overall average stay was overshadowed by a theft of my bag in the hotel restaurant (to highlight, the bag was not left unattended, it was hanging off the hand rest of the chair I was sitting in). Although access requires a key card, no staff ever checked if I was a guest during my 4-day stay, making it very easy for anyone from the street to enter. When reviewing the cameras, a staff member even admitted she had seen the thieves in the hotel before, which highlights that the hotel's safety continues being poor despite the staff being aware of the risks and the hotel is not able to enforce basic security measures to protect its guests and their staff, as if they did, these kind of incidents would have been easily prevented. While I fully understand I’m responsible for my belongings, the hotel took absolutely no responsibility for the lack of safety measures and upon request, failed (or refused) to share any plans to prevent this (or anything worse) happening again to others in the future. I would caution potential guests to be extra vigilant and hope the hotel addresses these serious issues promptly.
Great hotel location in a quiet area, just right by the tram stop. The building appeared well maintained and the environment was clean. I loved the spacious room and shower area. My room was on an upper floor and it offered great views of the surrounding area. The reception and kitchen staff were very helpful and polite. Would definitely stay again.
Im Badezimmer hat es nach Zigarettenrauch gerochen. Wir hatten benutzte Handtücher auf dem Zimmer mit Make-up Flecken drauf. Ebenfalls gab es Renovierungsarbeiten im Haus, von denen wir bei der Ankunft nicht informiert wurden und dann morgens durch Bohrmaschinen wach wurden in der Bettdecke wie auch im Bezug waren Brandlöcher von Zigaretten.
Great value for money, good location and very nice, welcoming staff.
Hotel Levell was amazing! So friendly staff and really delicious breakfast. Metro station was few minute walk which made it easy to go to central. Rooms and hotel was clean and pretty. Also room and breakfast was affordable. Gonna use this hotel again if I visit Amsterdam again! 5/5
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
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