Agent Paul is very unprofessional and…
Agent Paul is very unprofessional and very rude, speaks aggressively and has no idea how this business works, do not use this company !!!

Xpress Auto Transportation Inc. is a vehicle shipping service provider that specializes in transporting cars across the United States. The company offers a range of solutions for individuals and businesses looking to move their vehicles securely and efficiently. With a user-friendly online car shipping cost calculator, customers can obtain instant quotes and book their shipments with ease. Targeting both private vehicle owners and commercial clients, Xpress Auto Transportation Inc. is committed to ensuring safe and timely delivery of vehicles. The company prides itself on its reliable customer service, which plays a crucial role in facilitating a smooth shipping experience. Whether for personal relocation or dealership needs, Xpress Auto Transportation Inc. aims to meet the diverse demands of its clientele in the vehicle transportation sector.
Xpress Auto Transportation Inc receives high praise from many customers for its excellent service and effective communication. Reviewers frequently highlight the professionalism and reliability of staff members like Alen Parker, John, and Mark, noting their consistent support throughout the transportation process.
Many express satisfaction with the smooth experience from initial quotes to final delivery, emphasizing the company's commitment to customer service. However, a notable concern arises from a minority of reviews, where some customers report issues with pricing, claiming unexpected increases and difficulties in securing drivers. Despite these complaints, the overwhelming sentiment remains positive, with a majority of consumers recommending the company for its quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 274 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.2 | 5 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 4.0 | 4 |
| Nov 24 | 4.4 | 14 |
| Dec 24 | 4.7 | 15 |
| Jan 25 | 5.0 | 14 |
| Feb 25 | 3.5 | 8 |
| Mar 25 | 4.7 | 13 |
| Apr 25 | 4.7 | 25 |
| May 25 | 4.7 | 26 |
| Jun 25 | 4.9 | 39 |
| Jul 25 | 4.4 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 274 most recent reviews.
“Thanks Mark for your help”
“They try to double the price”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 3.7 out of 5 (good) | 0% | 274 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Xpress Auto Transportation Inc is #1 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.7).
274 reviews of Xpress Auto Transportation Inc. Filter by what matters to you.
Agent Paul is very unprofessional and very rude, speaks aggressively and has no idea how this business works, do not use this company !!!
Good company.
Ryan was great, 5 star service
Thomas is my hero to transport my motorcycle
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Ed is one of the most responsive and professional shipping agents i ever worked with. He is excellent in every respect and i highly recommend him. He is my go to agent for any vehicle shipping anywhere in the US.
Nice and easy work with you
Very professional service, reliable , good price everything very good….
What a great professional is Martin! Looking forward to working with him again
Follow-up..the company called me to remove the review..without resolving my issues...to complicate the matter more they hired a drive who didn't speak English and insurance was expired..so now they are saying a claim can not be filed as he was never insured...Max is obviously not capable of resolving my concerns. Is this company being run by clowns..the level of incompetence and deception is staggering? Where is the Senior Leadership and accountability as its blatant that customer satisfaction and the customer experience isn't a priority for this company. Max even had the audacity today to ask me to pay $200.00 to resolve this issue and hung up on me when I told him no. You can not make this up. Is this even a legitimate transportation company? Again stay away from this company..do not trust them with your transport needs. ‐------------------------------------------ DO NOT Use this company to transport your vehicle This vehicle transportation company is the worst. DO NOT use them. They delivered my vehicle to me at 10PM...so I had to inspect it using a flashlight. The damages that I immediately noted during off loading I showed the driver and took pictures of it. I sent the pictures of damages that I identified and the BOL (no damages noted at the time of pickup and no signature at pickup nor drop off) to the dispatcher. I called the dispatcher the next day (Max) and he said that he was working to resolve my issues. It's been 3 weeks and they are giving me the run around and all I hear is why they cant resolve my concerns cause the driver doesnt work for them. DO NOT trust this company to deliver your vehicle safely, find another provider as customer satisfaction and safe vehicle delivery is not a priority as they state on their website but taking your money is. Date of experience: March 29, 2025 ______________________________________
Alen parker it's a good worker
Worked with Thomas Scott and quoted $750 from Phoenix, AZ to Kansas City MO. the day of pick up he called and said his driver was full for today and has one for tomorrow for $1300. Seems like a scam operation. Received a call from their “customer service” asking me to take my comment down if they fired Thomas Scott and assigned my transport to another member of their team who would quote the lowest possible price. And asked if that would satisfy me enough to remove this comment. I responded with the only way I’d be satisfied is if they picked up my car tomorrow (1day late from my contract date) for the same price as the quote, $750. I’m doubtful I will get a call back and wonder if it’s even a legitimate business that I am willing to hand my keys over to.
Ryan is great to work with smooth sailing
The Agent Alex he is very professional and the company is great
Agent Alen Parker was so helpfull punctual and really responsible. Driver also was so nice with me 👍. Alan gave me cheapest price. I appreciate their services. Definitely next time I will call directly to him.
I worked with Joseph Patrick from Xpress auto transport. He made the process very easy and before I even paid a deposit he had sent me the drivers name, a picture of the truck and all the important information I needed to make an informed decision. Other companies took my deposit then they started looking for a driver. For future customers use a credit card, I was able to get my money back from the other companies I gave a deposit to. If I would have used my debit card I would have been out of luck. I give Xpress auto 10/10.
Great company! Worked with Kevin Miller. Everything went great!
Xpress Auto Transportation Inc. is a vehicle shipping service provider that specializes in transporting cars across the United States. The company offers a range of solutions for individuals and businesses looking to move their vehicles securely and efficiently. With a user-friendly online car shipping cost calculator, customers can obtain instant quotes and book their shipments with ease. Targeting both private vehicle owners and commercial clients, Xpress Auto Transportation Inc. is committed to ensuring safe and timely delivery of vehicles. The company prides itself on its reliable customer service, which plays a crucial role in facilitating a smooth shipping experience. Whether for personal relocation or dealership needs, Xpress Auto Transportation Inc. aims to meet the diverse demands of its clientele in the vehicle transportation sector.
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