Had exactly what I needed and came very…
Had exactly what I needed and came very fast.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
Had exactly what I needed and came very fast.
The more I use ZORO, the more I realize what an awesome company they are. They really go out of their to provide excellent customer service. They have competetive prices, and for the Philadelphia Area, it usually next day delivery. The search function of their website is also getting much better, but still usually offers too many results.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
Fast shipping. Product was exactly as described. Quality made item.
Finding the right tool in stock at a better price than 4 other websites was great. Having it delivered the following day without paying extra for expedited delivery was unbelievable. The tool worked great and made the entire project come together on time.
Had exactly what I needed, good price, and fast shipping. They have a great inventory.
I ordered a power washer and was pleased that free shipping was included. But even better, Zoro used FedEx overnight and I received my product the very next day. The entire online experience was flawless.
I am a DIY and am always needing miscellaneous supplies. The thing I love about Zoro is that they are pleasure to do business with. Mentioned I was a DIYer because occasionally I end up ordering something I can't use. That is never a problem due to Zoro's generous return policy. They do everything in a very professional and timely manner and always put the customer first. I recently purchased some Red Oxide primer in order to touch up some lightly rusted areas on the red iron metal workshop I had built. Between the time I ordered and the time I received the product, the foam insulation contractor had sprayed foam over most of the spots I was going to spray. I had waited too long to order. I requested a return for all but one can, and to my surprise, Zoro told me to keep or donate the product, and they would issue a full credit. YOU CAN"T BEAT THAT! I buy alot of stuff on-line, and in my opinion, no one can match Zoro's customer service.
I use zoro as a dependable supplier for our small manufacturing business. I use them for several items that we do not purchase directly from OEM suppliers.
Placed order only to have order cancelled by Zoro 24 hours after. Their lame excuse was that my card was declined. I just checked with my bank and the card was never declined, purchase was actually approved by Chase. Total waste of my time, won't do business with them again.
The Golden Rule: treat others as you want to be treated. Zoro lives the Rule, as too few companies do. Find out for yourself; you’ll be glad you did.
When I did my search I was looking for rigid 3/4 ID tubing but when I got it, it was flex. Can I return it? Walt
I like their pricing, fast shipping, easy returns and knowledgeable sales force. They are 5 Star people to deal with, and will continue shopping there, hopefully in years to come.
Exact match to what I needed to replace and works great, couldn’t be happier
Fast shipping. Great price. Couldn't have been an easier order. And I didn't have to use Amazon.
Good selection of items and often at a better price then Grainger. Zoro is my go-to place to look for items.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
This profile hasn't been claimed by the business owner.