you have the right parts.
you have the right parts. it's from a better company. customer support is very good. value for the money. the parts fit, as described, and great value for the money
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
you have the right parts. it's from a better company. customer support is very good. value for the money. the parts fit, as described, and great value for the money
I needed the same part several years ago and the manufacturing company was no help. Thanks for the fast service ordered on 3/16 and delivered on 3/18.
Seamless, easy and good prices.
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
When a major paint brand isn't at the local Big Box Store, where you bought previous brands, and you need THAT COLOR, what do you do? In my case I went to Zoro and they had the brand and color - in stock. Not only that, they had it to me in two days. That's how it's done!
I work in Facilities Management and Zoro always has what I need for the best price. My last order was on my doorstep in two days!
perfect ~ price & delivery
Thanks appreciate y’all. Liked the belt I think will order one more.
Very fast service and great product!
This product woked just like they said it would. I purchased it to take the dent out of my washing maching which is in our garage. I had bumped my car into the front of it causing a large dent. The product pulled it right out. Yeah!
Consistency.. in fulfillment of completed orders, in having the lowest prices, time of order processing and package delivery. Zoro has variety in brands and products that is unmatched by any another retailer. From raw materials to exclusive products.. Zoro is my primary source retailer.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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