great product and great fast service…
great product and great fast service thanks Zoro
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
Zoro receives mixed feedback from customers, with many praising its fast shipping and wide selection of products. Reviewers highlight that orders often arrive promptly and are well-packaged, contributing to a positive shopping experience.
However, a significant number of complaints focus on poor customer service and inventory management. Customers express frustration over delayed shipments, canceled orders without notification, and difficulties in obtaining updates on their purchases. Issues with damaged items upon arrival and challenges in the return process further exacerbate dissatisfaction. While some consumers appreciate the competitive pricing and discount codes, the overall sentiment reveals a struggle with service consistency. Consequently, Zoro's reputation is marred by these critical service issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 644 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.1 | 7 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 2.6 | 8 |
| Jan 25 | 2.5 | 11 |
| Feb 25 | 3.2 | 11 |
| Mar 25 | 4.7 | 90 |
| Apr 25 | 4.4 | 80 |
| May 25 | 4.4 | 41 |
| Jun 25 | 1.3 | 6 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My most recent order arrived well packaged and promptly as they always do”
“ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.7 out of 5 (poor) | 2.9 out of 5 (fair) | +78% | 644 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: Zoro is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 2.7).
500 reviews of Zoro. Filter by what matters to you.
great product and great fast service thanks Zoro
Shortly after my first order I received an offer for 20% off my next order. When I tried to place my next order the checkout system said: "item not valid with this offer". NOTHING on the email said anything about excluding certain items. Im sure its somewhere in some small print but was certainly not in the email. Leaves a really bad taste for trusting this place in the future!
Zoro is a great place to shop for all the gadgets you need to get the job done ✔️ Awesome customer service and discounts you can't go wrong with Zoro.Com
Quick answers to the questions people ask most.
Zoro is a legitimate company with a significant number of customer reviews. While some reviews highlight issues with customer service and shipping times, others praise their variety of products and competitive pricing.
Zoro is not a scam; however, customer feedback indicates a mix of experiences. Verified reviews reveal patterns of slow shipping and inventory management issues, suggesting potential concerns for timely order fulfillment.
Zoro offers a wide selection of products including tools, industrial supplies, and home improvement items. Customers have noted the variety and quality of items available on their platform.
Zoro accepts various payment methods, including credit cards and possibly other digital payments. Customers have not specifically reported issues with payment processing.
Zoro's return and refund policy may be challenging based on customer experiences. Some have reported difficulties in returning items and receiving refunds, highlighting the importance of understanding their policy before purchasing.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 46% are 1–2★.
A shitty drop shipping operation. They sold me something they did not have, that their supplier did not have, and apparently their supplier did communicate this, but they just kept acting like my order might ship. Customer service was eventually helpful, but I would not recommend ordering whatever you want directly from the supplier, because if it looks like they have inventory the supplier doesn't, they're just lying. Added a star because they didn't charge me, so that was at least not scammy or inconvenient. Edit: Of course they responded to my comment acting like they could do something. Customer service were nice, and cancelled the order once I got through to them. They can't make the product magically be in stock now, and they can't unwaste my time. If they want better reviews, they should make sure other people's products are actually in stock somewhere and not just list them. They could automatically cancel orders that haven't been filled, a thing the website said it would do after a week, but didn't, and that text disappeared once the week had passed, which is scammy. And apparently they had been told by the manufacturer, so it was only their fault that it hadn't been put in, cancelled, etc. At least the product seems to be off the website now, but they basically outsourced checking their inventory to me. That's bullshit. If you're a middle man, that's basically your only job. Be better.
I’m a 1st time buyer that is completely satisfied with the product selection, ordering process and delivery. I’m going to refer to their service as the “Mark of Zoro”!!
Perfect product very pleased with my delivery and quality of the product pricing was good too thank you.
The single most significant thing that Zoro can do to triple its e-commrce business within the next 30 months is to hire a highly qualified software expert ($200K/year) who already knows the full capabilities of your NetSuite/Oracle software and how it can be applied to bring your website listings (and search capability) out of its current stone age state. Bryan Geyer
I always make sure to order what I can from Zoro! They always have great pricing, items are easy to find on the website and the shipping is great! Items arrive earlier than expected most of the time. Definitely my go to when ordering tools for sure!
Stay away from this site!!! I placed an order on April 9th as they stated the product will ship within 3-5 business days. What a joke, I called them on April 16th as the product hadn't shipped. Their customer service rep stated it would ship on the 17th and be delivered on Monday April 21st. Received and heard nothing on Monday, I called back on April 19th and was told they're reaching out to the distributor. Why didn't they do that when I called the first time? Why do they advertise 3 days shipping? Today they called and cancelled the order, and now I have a furious customer in a rental car without the part and lots of wasted time. No accountability on their part, I'll lose a good customer on their negligence. They could care less, worst company I've ever dealt with. I'm going to report them to the BBB, they should not be in operation.
Shipped and arrived in a day I think. Was shocked how fast. I’ll be back Zoro! Your product reviews and detailed listing helped me pick the correct part on the first attempt, no returns needed.
ZORO HAD THE EXACT PRODUCT I WANTED, IN APPARENT GOOD CONDITION, BUT THE DELIVERY NEEDS SOME WORK. IN OUR WORLD OF POTENTIAL "PORCH PIRATES," REGARDLESS OF YOUR NEIGHBORHOOD, STEALING PACKAGES, I HAVE A NOTE POSTED ON MY FRONT DOOR SPECIFICALLY STATING WHERE TO LEAVE PACKAGES DELIVERED BY USPS, FEDEX, UPS, etc... FEDEX CLEARLY IGNORED THE NOTE. THE PACKAGE WAS LEFT DIRECTLY IN FRONT OF THE NOTE & NOT WHERE IT SHOULD HAVE BEEN TO PREVENT IT FROM BEING STOLEN. ALSO IN OUR WORLD WERE THE CUSTOMER IS ALWAYS WRONG, ZORO WILL BLAME FEDEX, FEDEX WILL BLAME ZORO, etc.... THE CIRCLE JERK OF LIFE. ZORO, LET FEDEX KNOW THEY ARE NOT ON THE BALL.
I had a project that required several pieces of iron pipe and various fittings. I quickly found everything I needed on Zoro. The shipping was free, and I had all of my parts in less than two days. Superb performance and I'm pleased to highly recommend Zoro. Good work deserves praise.
I am a long time customer and they have become horrible, absolutely horrible!!!!! Zoro used to be my go-to for tools and stuff but something has happened there and it has gotten pathetic - horribly, horribly pathetic. The last 6 normal orders have all arrived severely damaged (and it appears that they were packaged that way) and the stuff that was shipped via freight didn’t arrive at all even after scheduling all-day delivery windows with them and me blocking off my entire day to receive it. In the past I couldn’t say enough nice things about Zoro to people and now I can’t warn people enough about avoiding them. Stay away from this place like the plague. I have spend crazy amounts of money with Zoro in the past and it’s not just one mistake it’s dozens of them in a row, spend your money somewhere else, even if you think you are getting a bargain shopping through Zoro you aren’t because they will just screw your order up. And don’t bother calling their customer support unless you enjoy getting the run around and lied too, if so then by all means call away. ……… Yeah, thanks for the awesome reply….that’s your customer support line and I been on the phone with them hours on end over the last couple of weeks. That response was like your service, pathetic.
Needed to speak with customer service. They don't exist. Phone number is for robo-call Medicare ads.
Zoro is an online retailer specializing in a wide range of tools, parts, and supplies tailored for businesses across various industries. With a focus on providing essential industrial equipment and business supplies, Zoro caters to professionals seeking quality products at competitive prices. The company's offerings include hand tools, power tools, office supplies, plumbing components, safety equipment, and vehicle maintenance items. Targeting small to medium-sized businesses, contractors, and DIY enthusiasts, Zoro emphasizes customer convenience through features such as same-day shipping on orders placed by 4 PM local time and free shipping on orders over $50. By providing a comprehensive selection of products, Zoro aims to support its customers' operational needs, helping them maintain efficiency and productivity in their respective fields.
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