Quick and easy 5 star
Quick and easy 5 star

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Quick and easy 5 star
I was raising capital on an unencumbered house and Optima looked after the legal completion of the mortgage. Overall they dealt with the whole process efficiently and without a hitch. Their Portal was secure and relatively easy to use in the main although I did find it a bit frustrating that I was unable to be in direct contact by email or phone when I needed to speak to someone.
I used Optima Legal to do my re-mortgage from the entire process was so simple. The online portal keeps you informed and up to date throughout the entire process. Thank you
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Good handling all the way
Having read a lot of bad reviews, I'll admit I was a little concerned about my mortgage completing on time. However, it has and the commucication that I had throughout thec process was great, the online portal made things very easy. For me, it couldn't have been any better
Optima legal were instructed to act for my lender in order to complete a remortgage. Although I had very little direct contact with the Optima legal team, the online tracking system and document portal was very easy to navigate. Optima legal provided a quick and easy legal process to secure my mortage.
Amazing work
Optima legal dealt with my re-mortgage. very efficient and straight forward service
What could have been a 4,8 even 12 week process went through in about three weeks with zero hiccups. Awesome!
Brilliant service, and simple easy to follow instruction from start to finish
The customer services and professional way of gathering information and sensitive matters.
Excruciatingly poor. The company uses a portal which provides no notification that action is required either by email, text, WhatsApp or any other useful notification system. Optima also sent me an incorrect completion statement yet without sending an amended statement, simply posted in their portal a revised settlement figure, thereby implying that any delay in payment (and therefore completion) would be seen as my responsibility. In the end, I paid the settlement rather than face trying to reclaim the hundreds of pounds of extra interest I would have been charged had completion not progressed on time. At one point I asked for my case to be raised to managerial level but was simply ignored. The company's portal system does provide secure communication; but it is extremely unfriendly and seems to operate for the purpose of company efficiency and employee convenience as opposed to customer service. AVOID. AVOID. AVOID.
Fast, efficient and professional with a friendly and knowledgeable team.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
This profile hasn't been claimed by the business owner.