Extremely efficient
Extremely efficient. Their dashboard interface is very clear and helpful. Highly recommended.

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Extremely efficient. Their dashboard interface is very clear and helpful. Highly recommended.
Excellent very professional service
Be aware of this micky mouse company. They don't care about customer and they will do everything to rip you off. I had recently got remortgage done via HSBC and Optima was taking care of legal side. As per mortgage offer from HSBC, legal cost was included. To my surprise, they sent me a redemption figure within 2 weeks from completion due date stating their charges. I had no choice but to pay them as it was too late to find another provider. They are rude over the phone and show no empathy or care towards vulnerable customers. They would force you to contact them via portal even if you make them aware of your vulnerability. I asked to log a complaint and they lied and logged a concern. I have escalated this matter to the ombudsman as they should not be allowed to trade. I shall also get in touch with FCA to report them for their mal practices and misleading customers. Stay away from them if you do not want to impact your mental health. I wish I could give them scores in minus that they actually deserve.
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The whole process was easy to follow and chase when required. Polite phone calls to explain any problems. Website easy lay out to follow and updated regularly.
They have an appalling website, the phone lines are useless. Avoid this business at all costs absolutely useless. They have a message portal for any issues, I have messaged at least 4 occasions, and havent had a single response. I phone their call centre and was advised that I need to wait for a response. I then called back with 30+ mins wait time on both occasions, I need to complete before the end of the month (tomorrow) and have been chasing this file up for the last two weeks and there are no updates from anyone in the business. The website is useless and there are no significant updates to my case.
As others have found, it’s impossible to contact the solicitor directly. The portal is the only way. It takes days to get cursory responses, which means the process runs at very slow speed. A very bad example of digital business practices and remote working. Would never use again
VERY SIUMPLE TO FLLOW INSTRCTIONS
Just remortgaged. excellent, efficient service from Optima Legal.
A little bit stressful because contact by phone is difficult but messaging via the portal seemed to go ok and it all got done
Absolute appalling customer service! I’m remortgaging my property and the mortgage provider use this company to support with legal. Firstly they had all the incorrect details for me and I couldn’t access my documents this took two weeks to sort out. Once then have updated it after numerous calls, I now cannot speak to anyone to ask for support on the information I need to load. The switch board won’t transfer me through to anyone, promise to pass on messages, I’ve left messages on the portal and no one returns my calls. This will be the second month I have to play a inflated mortgage payment because of their incompetence.
Really good portal and customer service - Lisa Young was excellent and made everything very clear to us. Very responsive and professional at all times.
Easy and simple to use. Straight forward. For it is still nice to have a bit of human contact now and again.
I’m Not one to do a lot via the internet but with this company it’s self explained and went through easier than expected Thanks guys
Everything ran pretty smooth as long as you submit what is asked ASAP.
Great service from start to completion. Quite thorough and great communication updates throughout. Utilising the portal was the best. You always knew what the next steps were and there were updates at every step so this set expectations from very early on. The efficiency & professionalism is second to none. Highly recommended and will be using this service again in the future.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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