The online portal is very easy to…
The online portal is very easy to understand and swift. Customer service is excellent. Definitely recommend.

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
The online portal is very easy to understand and swift. Customer service is excellent. Definitely recommend.
Optima Legal just handled my remortgage and completed within a couple weeks. Really helpful when communicated with them and pleased with the speed and quality of their work.
Issues receiving surplus funds on time. There had been an issue with my bank accepting funds but no one from Optima contacted me to tell me about the issue. Was then assured that monies would be sent the following day however this never happened, again I had to chase Optima for this. Due to lack of satisfaction with the service I made a formal complaint and was told someone would call me to discuss and this has still not happened! No recompense for them holding my money for days and the fact that you are charged a fee for same day transfer is ridiculous when monies aren’t available same day
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Ease of use of Portal Being kept informed along the way Timelines were kept
Good, as far as conveyance houses go; they did the job with little stress and the tracking was easy to understand. In my experience they never replied to "ask questions" on their portal system and have to call (and work out stupid "AI" IVR system...) to get action... delayed completion by a month as result. I would not choose to use again, but if they were free with another remortgage then I would not be upset.
Excellent service, would highly recommend! All work is dealt with a secure portal which gives complete peace of mind when communications take place. Completion date on time!!!
Absolutely terrible service, a simple remortgage from bridging finance resulted in a 4 month process working with 'solicitors' with no knowledge, conviction, organization nor care for their work. Terrible lines of communication both internally and externally. Ie you cant call them, they aren't allowed to call externally and they reached out to other solicitors via fax alone and wondered why they had no response after 2 months. They costed me over 4k in additional fees on my finance due to delays and are currently under investigation from the ombudsman. DO NOT USE.
Very clear and concise communication from the start. Portal set up was easy and very clear to use. Very Impressed.
AVOID AVOID AVOID! 6 months into a process which should have taken a month and guess what...its still unsolved! They have financially screwed me over, and quite frankly im unsure how im going to survive this month. Whenever you finally get through to someone all they will ever say is "it's in progress' How this company is allowed to run is beyond me. Save your sanity and money and find an actual lawer who exists!
Excellent, no hassle service
Thankyou everything is very good
The process was very easy to follow, and completing the required actions was seamless. I rated the first two questions as “fair” only because they didn’t fully apply to my specific remortgage experience. That said, the overall process reflects current market conditions well, avoids unnecessary delays, and is quick and straightforward to navigate.
All good thank you
Extremely helpful and excellent service. :)
This "company" has been dealing with my re-mortgage for nearly 7 months now, which means my mortgage offer has expired and so has our redemption statement. My fixed term mortgage expired weeks ago and so far it seems like its going to be at least another 2 months before my re-mortgage will be completed, however I completely doubt it'll be done that quick knowing them. They've now cost me thousands, and will likely cost me more as they're taking so long to do this. There is no phone number to contact someone directly, you have to use the portal to ask them to contact you....which they don't always. On the most recent call I had with them I had to tell them what they should do next because what they said was incorrect. Beyond frustrated and mad with this company. Avoid like the plague.
I have been kept informed about the whole process along the way. It was clearly indicating on a diagram how far through my case has reached and what was yet to complete. I was send reminders via e mails and texts if there was something needed attention from my end. Everything went swiftly and smoothly and met my expectation.
Awful! Over 5.5 months and counting for a very simple and straight forward mortgage porting. Promised call backs that are never received. Simple mistakes made throughout.
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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