Excellent company
They were very helpful throughout the whole process of our mortgage transfer. They were easy to contact and quick to respond. Everything was in place and finished on time.

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
They were very helpful throughout the whole process of our mortgage transfer. They were easy to contact and quick to respond. Everything was in place and finished on time.
Overall the process was quick, efficient and simple enabling the whole process of remortgaging being completed in around 2 weeks after I was expecting 6-8 weeks. Very happy
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the service was fast, guided us through each stage, plenty of communication , obviously good at their job. we'd like to thank them for their help and service with our remortgage.
Optima provides an online portal where you can log in and track or follow up on your enquiries. While you can call them, the receptionist usually isn’t able to provide detailed information and will often direct you back to the portal. They typically respond to enquiries within one day. If you don’t hear back within two days, it’s a good idea to send a follow-up message through the portal.
Throughout my remortgaging journey , I was updated . Good customer service. I was promised that my mortgage will be completed on the 1st of July 2025. Even though , it was short noticed . It was completed accordingly. Thanks so much.
Extremely happy
The communication was excellent. I was kept informed at every step and the process lived up to my expectations
Good communication and user friendly website.
I couldn’t believe how easy the remortgage process was from start to finish. The team handled everything so efficiently that I barely had to do anything myself. They were incredibly helpful and insightful, always ready to explain things clearly and guide me through each step. What really stood out was the excellent customer service—every question or concern I had was answered quickly, politely, and with genuine care. It felt like they were always one step ahead, making sure I was informed and comfortable throughout the process. If you're looking for a smooth, stress-free remortgage experience, I highly recommend them. Absolutely five stars!
Remortgaging without a broker was supposed to be stressful and difficult but i found my experience with this company the complete opposite. From beginning to end Optimal Legal team dealt with all my needs and there online portal is amazing, like anything once you learn the system it is easy to navigate. Thank you Optimal for making this a breeze.
Excellent amazing work by the team and fantastic
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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