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Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
What to say, they completed another remortgage in double quick time 17 days this time, these guys are good!
They kept me informed all the way through and if there was any problem they kept me updated and they was pretty quick on getting everything sorted brilliant.
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Re-mortgage conveyance for HSBC. Online/text only communication. Systems didn't work. Phoning voicemail system a nightmare to negotiate. Requested to use a different firm who have been great. Just couldn't get anywhere with this firm. Just got letter saying my property is not registered with land reg. This is bizarre, new firm found it instantly. Not sure how anyone can use Optima Legal to do anything.
99% of activity and process done on line. Presumably the Online account approach is used to reduce any delays in process. However, the lack of telephone contact or visible telephone contact had the opposite effect in my view. Only phone call to me was to agree completion. Simple issues, such as query on a/c number with current mortgage provider, could have been dealt with more efficiently with a short phone call rather than email prompts for customer to log in and respond. This particular problem added 7 working days to completion. A frustrating process not geared to meeting customer needs or expectations.
Absolutely rubbish! Just read all the other reviews! Each time I’ve called I’ve spoken to some young person who has no authority and no knowledge but cannot transfer me to an actual “case worker” (I thought that would be a lawyer? lol) really frustrating and terrible customer service. I’ve been told that each time I do something I need to wait a week to get a response.
Professional and efficient. Great customer service. Thank you
Absolutely awful service, portal is useless and when you update things it still says it hasn’t been done! Signed off the mortgage deed correctly three times, the way they asked us to do it, and they came back saying it was wrong!! Costing us more money to repost the deed! What’s the point in using a broker when we have to do everything for them? I’ve never remortgaged and it be this stressful before!
Helpful and professional service
Everything from start to finish was spot on. Completions date was agreed at the begging and day came and everything went smooth. Absolutely amazing service.
Raveena was really helpful and informative on using the portal a great asset to the Optima Legal Team.
I was keep informed as to the progress of my remortgage, which was very useful.
They very help full
Used for a re mortgage, brilliant, no issues, sharp on the ball really nice clean efficent service remotely done, all from the chair.
Very efficient
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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