Very professional and efficient.
Very professional and efficient. Easily accessible via the telephone plus online tracking tools and messaging tools.

Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
Optima Legal receives a generally positive reception, with many customers praising the quick and efficient service, as well as the user-friendly portal. Reviewers highlight the ease of the process, noting that communication is often clear and timely, which contributes to a smooth experience, especially during mortgage transactions.
However, some customers express frustration with the company's responsiveness, citing delays in communication and issues with the portal registration process. A few reviews mention a lack of proactive support and the need for better messaging features within the portal. Despite these criticisms, the overall sentiment leans positive, with many recommending the service for its effectiveness and clarity. Overall, Optima Legal is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 19 |
| Oct 24 | 4.1 | 107 |
| Nov 24 | 3.8 | 107 |
| Dec 24 | 3.6 | 79 |
| Jan 25 | 4.1 | 97 |
| Feb 25 | 4.5 | 106 |
| Mar 25 | 4.1 | 87 |
| Apr 25 | 4.3 | 106 |
| May 25 | 4.3 | 99 |
| Jun 25 | 4.3 | 103 |
| Jul 25 | 4.2 | 90 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic legal team and really good at communicating throughout the whole mortgage process”
“Awful customer service, definitely would not recommend to family or friends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 2.2 out of 5 (poor) | +11% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Optima Legal is #5 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.2).
500 reviews of Optima Legal. Filter by what matters to you.
Very professional and efficient. Easily accessible via the telephone plus online tracking tools and messaging tools.
Very smooth mortgage, online portal ver clear and prompt response to any queries
I got my re-mortgage movement using Optimal legal. Everything was online and very smooth without me worrying. they were prompt and when called they advised the right thing. the best part is the date promised is the date delivered by them. Kudos to team.
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Really easy & great service would totally recommend
Used Optima legal for our remortgage. Very thorough and professional service. Easy access to documents and tracking method via online portal. I don't think it could get any easier than this. The agents were always available to answer our questions whenever we had a question/ whenever we tried to contact them. Will definitely recommend and will use this service again in the future. Thank you.
Optimal Legal are just superb. They carry you all the way to completion Always ready to answer your questions and explain everything you need to know. Their portal is fantastic and very easy to use. They are just very good
Quick and professional service
Very clear instructions by text & email. Kept us in the picture every step of the way.
Great service, easy to deal with on phone or by email. Just all round good service
Remortgage conveyancing done on behalf of Lloyds, and I am now shelling out for a month at the higher variable cost because Optima have not bothered to sort our remortgage out. ID had to be checked - that's all it was. ID had to be checked within 12 days and I was told it would take 6 days for someone to sort it, but even that was too long. 6 days later, I called to see if it was done and no, so they said they would escalate it and flag a call back. The next week I call as we're running out of time, and I've been told that not only was it not escalated, no call back was requested AND they haven't even started looking at the ID. Finally, I'm told that my remortgage will not be completed in time, so I will go on the out of contract variable rate until they look at it (they can't guarantee when that will be). Wholly unprofessional, no communication other than the automated bits on the portal and Optima have cost me hundreds of pounds because of it.
Good experience
The portal was not not easy to navigate at first and was made more complicated than was needed to be. Trying to make contact when there was a problem was not as easy as it should have been. Some staff were excellent and other need some training on customer services. Glad it's done,as sick to death going on and off the dam portal. A phone call would have halved the time
Optima Legal is a specialist property law firm based in England and Wales, operating under an Alternative Business Structure (ABS) status. The company focuses on providing comprehensive remortgage and property services, ensuring a dedicated ownership model and a personal approach to client interactions. Their team is committed to achieving high levels of customer satisfaction, reflecting their expertise in the property law sector. The firm caters to a diverse clientele, including homeowners seeking remortgage solutions and individuals requiring legal assistance in property transactions. Optima Legal employs a range of professionals, from customer service assistants to technical specialists and conveyancers, all working collaboratively to facilitate efficient case management and support for clients throughout the remortgage process.
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